! [Report to Helpdesk plugin] Preliminary facility to add reported PMs as helpdesk tickets. It's not thoroughly tested but it should cope with most things happily enough. [Feature 572] (5d4e967)

! [Report to Helpdesk plugin] Preliminary facility to add reported PMs as helpdesk tickets. It's not thoroughly tested but it should cope with most things happily enough. [Feature 572]

Parent cf2a2a8

gruffen commited on 2011-08-05 03:03:14
Showing 5 changed files, with 325 additions and 2 deletions.

report_to_helpdesk/SDPluginReportToHelpdesk.english.php a5e2cc0..2d63235
report_to_helpdesk/package-info.xml 16feef3..c0010cc
report_to_helpdesk/report_to_helpdesk/SDPluginReportToHelpdesk.php b6c0c50..a5a7fdf
report_to_helpdesk/report_to_helpdesk/SDPluginReportToHelpdeskMain.php 13a6f58..4004cbb
report_to_helpdesk/report_to_helpdesk/index.php 74496f0..5c27840

report_to_helpdesk/SDPluginReportToHelpdesk.english.php

View file @ 5d4e967

@@ -30,5 +30,10 @@ $txt['report_to_mod_func'] = 'Use this function to inform the moderators and adm
 
 $txt['report_normally'] = 'Do not direct reports to the helpdesk';
 $txt['report_posts_dept'] = 'Where should reported posts end up?';
+
 $txt['report_pms_dept'] = 'Where should reported private messages end up?';
+$txt['reported_pm'] = 'Reported private message';
+$txt['reported_pm_body_no_extra'] = 'The following message, "{subject}" by {author}, was reported by {reporter}' . "\n" . '---------------------------------------' . "\n" . '{body}' . "\n" . '---------------------------------------' . "\n\n" . 'The reason given was: ' . "\n" . '{comment}';
+$txt['reported_pm_body_extra'] = 'The following message, "{subject}" by {author}, was reported by {reporter}, and had also been sent to: {recipients}' . "\n" . '---------------------------------------' . "\n" . '{body}' . "\n" . '---------------------------------------' . "\n\n" . 'The reason given was: ' . "\n" . '{comment}';
+
 ?>
\ No newline at end of file

report_to_helpdesk/package-info.xml

View file @ 5d4e967

@@ -2,7 +2,7 @@
 <!DOCTYPE package-info SYSTEM "http://www.simplemachines.org/xml/package-info">
 <package-info xmlns="http://www.simplemachines.org/xml/package-info" xmlns:smf="http://www.simplemachines.org/">
 	<id>SimpleDeskTeam:reporthelpdesk</id>
-	<name>SimpleDesk: Report to Helpdesk</name>
+	<name>Report to Helpdesk</name>
 	<version>1.0</version>
 	<type>sdplugin</type>
 	<install for="2.0">

report_to_helpdesk/report_to_helpdesk/SDPluginReportToHelpdesk.php

View file @ 5d4e967

@@ -37,6 +37,9 @@ function shd_report_to_helpdesk_actions(&$actionArray)
 
 	if (!empty($modSettings['report_posts_dept']))
 		$actionArray['reporttm'] = array('sd_plugins_source/report_to_helpdesk/SDPluginReportToHelpdeskMain.php', 'shd_report_to_helpdesk');
+
+	if (!empty($modSettings['report_pms_dept']) && isset($_REQUEST['action'], $_REQUEST['sa']) && $_REQUEST['action'] == 'pm' && $_REQUEST['sa'] == 'report')
+		$actionArray['pm'] = array('sd_plugins_source/report_to_helpdesk/SDPluginReportToHelpdeskMain.php', 'shd_report_pm');
 }
 
 ?>
\ No newline at end of file

report_to_helpdesk/report_to_helpdesk/SDPluginReportToHelpdeskMain.php

View file @ 5d4e967

@@ -224,6 +224,14 @@ function shd_report_to_helpdesk2()
 	$context['ticket_id'] = $ticketOptions['id'];
 	$context['ticket_form']['ticket'] = $ticketOptions['id'];
 
+	shd_log_action(
+		'newticket',
+		array(
+			'ticket' => $context['ticket_id'],
+			'subject' => $ticketOptions['subject'],
+		)
+	);
+
 	// Handle notifications
 	require_once($sourcedir . '/sd_source/SimpleDesk-Notifications.php');
 	shd_notifications_notify_newticket($msgOptions, $ticketOptions, $posterOptions);
@@ -250,7 +258,7 @@ function shd_report_to_helpdesk_options($return_config)
 	$config_vars = array(
 		array('select', 'report_posts_dept', $dept_list),
 		'',
-		//array('select', 'report_pms_dept', $dept_list),
+		array('select', 'report_pms_dept', $dept_list),
 	);
 	$context['settings_title'] = $txt['shdp_report_to_helpdesk'];
 	$context['settings_icon'] = 'warning.png';
@@ -283,4 +291,310 @@ function shd_report_to_helpdesk_hdadminopts()
 	);
 }
 
+function shd_report_pm()
+{
+	// This is one ugly function. We have to reproduce a decent chunk of PersonalMessage.php to make this work, because you can't hook into the PM system otherwise.
+	global $txt, $scripturl, $sourcedir, $context, $user_info, $user_settings, $language, $smcFunc, $modSettings;
+
+	// No guests!
+	is_not_guest();
+
+	// You're not supposed to be here at all, if you can't even read PMs.
+	isAllowedTo('pm_read');
+
+	// Things we need, to make us strong.
+	require_once($sourcedir . '/Subs-Post.php');
+	require_once($sourcedir . '/PersonalMessage.php');
+	shd_load_language('SDPluginReportToHelpdesk', $language);
+	require_once($sourcedir . '/sd_source/Subs-SimpleDeskPost.php');
+
+	loadLanguage('PersonalMessage');
+
+	if (WIRELESS && WIRELESS_PROTOCOL == 'wap')
+		fatal_lang_error('wireless_error_notyet', false);
+	elseif (WIRELESS)
+		$context['sub_template'] = WIRELESS_PROTOCOL . '_pm';
+	else
+		loadTemplate('PersonalMessage');
+
+	// Load up the members maximum message capacity.
+	if ($user_info['is_admin'])
+		$context['message_limit'] = 0;
+	elseif (($context['message_limit'] = cache_get_data('msgLimit:' . $user_info['id'], 360)) === null)
+	{
+		// !!! Why do we do this?  It seems like if they have any limit we should use it.
+		$request = $smcFunc['db_query']('', '
+			SELECT MAX(max_messages) AS top_limit, MIN(max_messages) AS bottom_limit
+			FROM {db_prefix}membergroups
+			WHERE id_group IN ({array_int:users_groups})',
+			array(
+				'users_groups' => $user_info['groups'],
+			)
+		);
+		list ($maxMessage, $minMessage) = $smcFunc['db_fetch_row']($request);
+		$smcFunc['db_free_result']($request);
+
+		$context['message_limit'] = $minMessage == 0 ? 0 : $maxMessage;
+
+		// Save us doing it again!
+		cache_put_data('msgLimit:' . $user_info['id'], $context['message_limit'], 360);
+	}
+
+	// Prepare the context for the capacity bar.
+	if (!empty($context['message_limit']))
+	{
+		$bar = ($user_info['messages'] * 100) / $context['message_limit'];
+
+		$context['limit_bar'] = array(
+			'messages' => $user_info['messages'],
+			'allowed' => $context['message_limit'],
+			'percent' => $bar,
+			'bar' => min(100, (int) $bar),
+			'text' => sprintf($txt['pm_currently_using'], $user_info['messages'], round($bar, 1)),
+		);
+	}
+
+	// a previous message was sent successfully? show a small indication.
+	if (isset($_GET['done']) && ($_GET['done'] == 'sent'))
+		$context['pm_sent'] = true;
+
+	// Now we have the labels, and assuming we have unsorted mail, apply our rules!
+	if ($user_settings['new_pm'])
+	{
+		$context['labels'] = $user_settings['message_labels'] == '' ? array() : explode(',', $user_settings['message_labels']);
+		foreach ($context['labels'] as $id_label => $label_name)
+			$context['labels'][(int) $id_label] = array(
+				'id' => $id_label,
+				'name' => trim($label_name),
+				'messages' => 0,
+				'unread_messages' => 0,
+			);
+		$context['labels'][-1] = array(
+			'id' => -1,
+			'name' => $txt['pm_msg_label_inbox'],
+			'messages' => 0,
+			'unread_messages' => 0,
+		);
+
+		ApplyRules();
+		updateMemberData($user_info['id'], array('new_pm' => 0));
+		$smcFunc['db_query']('', '
+			UPDATE {db_prefix}pm_recipients
+			SET is_new = {int:not_new}
+			WHERE id_member = {int:current_member}',
+			array(
+				'current_member' => $user_info['id'],
+				'not_new' => 0,
+			)
+		);
+	}
+
+	// Load the label data.
+	if ($user_settings['new_pm'] || ($context['labels'] = cache_get_data('labelCounts:' . $user_info['id'], 720)) === null)
+	{
+		$context['labels'] = $user_settings['message_labels'] == '' ? array() : explode(',', $user_settings['message_labels']);
+		foreach ($context['labels'] as $id_label => $label_name)
+			$context['labels'][(int) $id_label] = array(
+				'id' => $id_label,
+				'name' => trim($label_name),
+				'messages' => 0,
+				'unread_messages' => 0,
+			);
+		$context['labels'][-1] = array(
+			'id' => -1,
+			'name' => $txt['pm_msg_label_inbox'],
+			'messages' => 0,
+			'unread_messages' => 0,
+		);
+
+		// Looks like we need to reseek!
+		$result = $smcFunc['db_query']('', '
+			SELECT labels, is_read, COUNT(*) AS num
+			FROM {db_prefix}pm_recipients
+			WHERE id_member = {int:current_member}
+				AND deleted = {int:not_deleted}
+			GROUP BY labels, is_read',
+			array(
+				'current_member' => $user_info['id'],
+				'not_deleted' => 0,
+			)
+		);
+		while ($row = $smcFunc['db_fetch_assoc']($result))
+		{
+			$this_labels = explode(',', $row['labels']);
+			foreach ($this_labels as $this_label)
+			{
+				$context['labels'][(int) $this_label]['messages'] += $row['num'];
+				if (!($row['is_read'] & 1))
+					$context['labels'][(int) $this_label]['unread_messages'] += $row['num'];
+			}
+		}
+		$smcFunc['db_free_result']($result);
+
+		// Store it please!
+		cache_put_data('labelCounts:' . $user_info['id'], $context['labels'], 720);
+	}
+
+	// This determines if we have more labels than just the standard inbox.
+	$context['currently_using_labels'] = count($context['labels']) > 1 ? 1 : 0;
+
+	// Some stuff for the labels...
+	$context['current_label_id'] = isset($_REQUEST['l']) && isset($context['labels'][(int) $_REQUEST['l']]) ? (int) $_REQUEST['l'] : -1;
+	$context['current_label'] = &$context['labels'][(int) $context['current_label_id']]['name'];
+	$context['folder'] = !isset($_REQUEST['f']) || $_REQUEST['f'] != 'sent' ? 'inbox' : 'sent';
+
+	// This is convenient.  Do you know how annoying it is to do this every time?!
+	$context['current_label_redirect'] = 'action=pm;f=' . $context['folder'] . (isset($_GET['start']) ? ';start=' . $_GET['start'] : '') . (isset($_REQUEST['l']) ? ';l=' . $_REQUEST['l'] : '');
+	$context['can_issue_warning'] = in_array('w', $context['admin_features']) && allowedTo('issue_warning') && $modSettings['warning_settings'][0] == 1;
+
+	// Build the linktree for all the actions...
+	$context['linktree'][] = array(
+		'url' => $scripturl . '?action=pm',
+		'name' => $txt['personal_messages']
+	);
+
+	// Preferences...
+	$context['display_mode'] = WIRELESS ? 0 : $user_settings['pm_prefs'] & 3;
+
+	// NOW FINALLY, we do something actually pertinent to reporting, that isn't just scaffolding from PersonalMessage.php.
+	messageIndexBar('report');
+
+	// Check that this feature is even enabled!
+	if (empty($modSettings['enableReportPM']) || empty($_REQUEST['pmsg']))
+		fatal_lang_error('no_access', false);
+
+	$pmsg = (int) $_REQUEST['pmsg'];
+
+	if (!isAccessiblePM($pmsg, 'inbox'))
+		fatal_lang_error('no_access', false);
+
+	$context['pm_id'] = $pmsg;
+	$context['page_title'] = $txt['pm_report_title'];
+
+	// If we're here, just send the user to the template, with a few useful context bits.
+	if (!isset($_POST['report']))
+	{
+		$context['sub_template'] = 'report_message';
+
+		$context['admins'] = array();
+		$context['admin_count'] = 1; // To stop the form displaying a list of admins. It's going to the helpdesk instead, remember?
+	}
+	// Otherwise, let's get down to the sending stuff.
+	else
+	{
+		// Check the session before proceeding any further!
+		checkSession('post');
+
+		// First, pull out the message contents, and verify it actually went to them!
+		$request = $smcFunc['db_query']('', '
+			SELECT pm.subject, pm.body, pm.msgtime, pm.id_member_from, IFNULL(m.real_name, pm.from_name) AS sender_name
+			FROM {db_prefix}personal_messages AS pm
+				INNER JOIN {db_prefix}pm_recipients AS pmr ON (pmr.id_pm = pm.id_pm)
+				LEFT JOIN {db_prefix}members AS m ON (m.id_member = pm.id_member_from)
+			WHERE pm.id_pm = {int:id_pm}
+				AND pmr.id_member = {int:current_member}
+				AND pmr.deleted = {int:not_deleted}
+			LIMIT 1',
+			array(
+				'current_member' => $user_info['id'],
+				'id_pm' => $context['pm_id'],
+				'not_deleted' => 0,
+			)
+		);
+		// Can only be a hacker here!
+		if ($smcFunc['db_num_rows']($request) == 0)
+			fatal_lang_error('no_access', false);
+		list ($subject, $body, $time, $memberFromID, $memberFromName) = $smcFunc['db_fetch_row']($request);
+		$smcFunc['db_free_result']($request);
+
+		// Remove the line breaks...
+		$body = preg_replace('~<br ?/?' . '>~i', "\n", $body);
+
+		// Get any other recipients of the email.
+		$request = $smcFunc['db_query']('', '
+			SELECT mem_to.id_member AS id_member_to, mem_to.real_name AS to_name, pmr.bcc
+			FROM {db_prefix}pm_recipients AS pmr
+				LEFT JOIN {db_prefix}members AS mem_to ON (mem_to.id_member = pmr.id_member)
+			WHERE pmr.id_pm = {int:id_pm}
+				AND pmr.id_member != {int:current_member}',
+			array(
+				'current_member' => $user_info['id'],
+				'id_pm' => $context['pm_id'],
+			)
+		);
+		$recipients = array();
+		$hidden_recipients = 0;
+		while ($row = $smcFunc['db_fetch_assoc']($request))
+		{
+			// If it's hidden still don't reveal their names - privacy after all ;)
+			if ($row['bcc'])
+				$hidden_recipients++;
+			else
+				$recipients[] = un_htmlspecialchars($row['to_name']);
+		}
+		$smcFunc['db_free_result']($request);
+
+		if ($hidden_recipients)
+			$recipients[] = sprintf($txt['pm_report_pm_hidden'], $hidden_recipients);
+
+		$memberFromName = un_htmlspecialchars($memberFromName);
+
+		$replacements = array(
+			'{reporter}' => un_htmlspecialchars($user_info['name']),
+			'{author}' => un_htmlspecialchars($memberFromName),
+			'{comment}' => $_POST['reason'],
+			'{body}' => un_htmlspecialchars($body),
+		);
+		if (!empty($recipients))
+			$replacements['{recipients}'] = implode(', ', $recipients);
+
+		$report_body = str_replace(array_keys($replacements), array_values($replacements), !empty($recipients) ? $txt['reported_pm_body_extra'] : $txt['reported_pm_body_no_extra']);
+
+		preparsecode($report_body);
+
+		$msgOptions = array(
+			'id' => 0,
+			'body' => $report_body,
+			'smileys_enabled' => false,
+		);
+		$ticketOptions = array(
+			'id' => 0,
+			'mark_as_read' => true,
+			'subject' => $smcFunc['htmltrim']($smcFunc['htmlspecialchars']($txt['reported_pm'] . ': ' . $subject)),
+			'private' => false,
+			'status' => TICKET_STATUS_NEW,
+			'urgency' => TICKET_URGENCY_LOW,
+			'assigned' => 0,
+			'dept' => $modSettings['report_pms_dept'],
+		);
+		$posterOptions = array(
+			'id' => $user_info['id'],
+			'name' => $user_info['name'],
+			'email' => $user_info['email'],
+			'ip' => $user_info['ip'],
+		);
+
+		shd_create_ticket_post($msgOptions, $ticketOptions, $posterOptions);
+		shd_clear_active_tickets();
+
+		// Update our nice ticket store with the ticket id
+		$context['ticket_id'] = $ticketOptions['id'];
+		$context['ticket_form']['ticket'] = $ticketOptions['id'];
+
+		shd_log_action(
+			'newticket',
+			array(
+				'ticket' => $context['ticket_id'],
+				'subject' => $ticketOptions['subject'],
+			)
+		);
+
+		// Handle notifications
+		require_once($sourcedir . '/sd_source/SimpleDesk-Notifications.php');
+		shd_notifications_notify_newticket($msgOptions, $ticketOptions, $posterOptions);
+
+		// Leave them with a template.
+		$context['sub_template'] = 'report_message_complete';
+	}
+}
 ?>
\ No newline at end of file

report_to_helpdesk/report_to_helpdesk/index.php

View file @ 5d4e967

@@ -57,6 +57,7 @@ function shdplugin_report_to_helpdesk()
 			'compatibility' => array(
 				'SimpleDesk 2.0 Anatidae', // should tie up with the SHD_VERSION constants
 			),
+			'acp_url' => 'action=admin;area=helpdesk_options;sa=report_to_helpdesk',
 		),
 		'includes' => array(
 			'source' => array(


...	...	@@ -30,5 +30,10 @@ $txt['report_to_mod_func'] = 'Use this function to inform the moderators and adm
30	30
31	31	$txt['report_normally'] = 'Do not direct reports to the helpdesk';
32	32	$txt['report_posts_dept'] = 'Where should reported posts end up?';
	33	+
33	34	$txt['report_pms_dept'] = 'Where should reported private messages end up?';
	35	+$txt['reported_pm'] = 'Reported private message';
	36	+$txt['reported_pm_body_no_extra'] = 'The following message, "{subject}" by {author}, was reported by {reporter}' . "\n" . '---------------------------------------' . "\n" . '{body}' . "\n" . '---------------------------------------' . "\n\n" . 'The reason given was: ' . "\n" . '{comment}';
	37	+$txt['reported_pm_body_extra'] = 'The following message, "{subject}" by {author}, was reported by {reporter}, and had also been sent to: {recipients}' . "\n" . '---------------------------------------' . "\n" . '{body}' . "\n" . '---------------------------------------' . "\n\n" . 'The reason given was: ' . "\n" . '{comment}';
	38	+
34	39	?>
35	40	\ No newline at end of file

...	...	@@ -2,7 +2,7 @@
2	2	<!DOCTYPE package-info SYSTEM "http://www.simplemachines.org/xml/package-info">
3	3	<package-info xmlns="http://www.simplemachines.org/xml/package-info" xmlns:smf="http://www.simplemachines.org/">
4	4	<id>SimpleDeskTeam:reporthelpdesk</id>
5		- <name>SimpleDesk: Report to Helpdesk</name>
	5	+ <name>Report to Helpdesk</name>
6	6	<version>1.0</version>
7	7	<type>sdplugin</type>
8	8	<install for="2.0">

...	...	@@ -37,6 +37,9 @@ function shd_report_to_helpdesk_actions(&$actionArray)
37	37
38	38	if (!empty($modSettings['report_posts_dept']))
39	39	$actionArray['reporttm'] = array('sd_plugins_source/report_to_helpdesk/SDPluginReportToHelpdeskMain.php', 'shd_report_to_helpdesk');
	40	+
	41	+ if (!empty($modSettings['report_pms_dept']) && isset($_REQUEST['action'], $_REQUEST['sa']) && $_REQUEST['action'] == 'pm' && $_REQUEST['sa'] == 'report')
	42	+ $actionArray['pm'] = array('sd_plugins_source/report_to_helpdesk/SDPluginReportToHelpdeskMain.php', 'shd_report_pm');
40	43	}
41	44
42	45	?>
43	46	\ No newline at end of file

...	...	@@ -224,6 +224,14 @@ function shd_report_to_helpdesk2()
224	224	$context['ticket_id'] = $ticketOptions['id'];
225	225	$context['ticket_form']['ticket'] = $ticketOptions['id'];
226	226
	227	+ shd_log_action(
	228	+ 'newticket',
	229	+ array(
	230	+ 'ticket' => $context['ticket_id'],
	231	+ 'subject' => $ticketOptions['subject'],
	232	+ )
	233	+ );
	234	+
227	235	// Handle notifications
228	236	require_once($sourcedir . '/sd_source/SimpleDesk-Notifications.php');
229	237	shd_notifications_notify_newticket($msgOptions, $ticketOptions, $posterOptions);
...	...	@@ -250,7 +258,7 @@ function shd_report_to_helpdesk_options($return_config)
250	258	$config_vars = array(
251	259	array('select', 'report_posts_dept', $dept_list),
252	260	'',
253		- //array('select', 'report_pms_dept', $dept_list),
	261	+ array('select', 'report_pms_dept', $dept_list),
254	262	);
255	263	$context['settings_title'] = $txt['shdp_report_to_helpdesk'];
256	264	$context['settings_icon'] = 'warning.png';
...	...	@@ -283,4 +291,310 @@ function shd_report_to_helpdesk_hdadminopts()
283	291	);
284	292	}
285	293
	294	+function shd_report_pm()
	295	+{
	296	+ // This is one ugly function. We have to reproduce a decent chunk of PersonalMessage.php to make this work, because you can't hook into the PM system otherwise.
	297	+ global $txt, $scripturl, $sourcedir, $context, $user_info, $user_settings, $language, $smcFunc, $modSettings;
	298	+
	299	+ // No guests!
	300	+ is_not_guest();
	301	+
	302	+ // You're not supposed to be here at all, if you can't even read PMs.
	303	+ isAllowedTo('pm_read');
	304	+
	305	+ // Things we need, to make us strong.
	306	+ require_once($sourcedir . '/Subs-Post.php');
	307	+ require_once($sourcedir . '/PersonalMessage.php');
	308	+ shd_load_language('SDPluginReportToHelpdesk', $language);
	309	+ require_once($sourcedir . '/sd_source/Subs-SimpleDeskPost.php');
	310	+
	311	+ loadLanguage('PersonalMessage');
	312	+
	313	+ if (WIRELESS && WIRELESS_PROTOCOL == 'wap')
	314	+ fatal_lang_error('wireless_error_notyet', false);
	315	+ elseif (WIRELESS)
	316	+ $context['sub_template'] = WIRELESS_PROTOCOL . '_pm';
	317	+ else
	318	+ loadTemplate('PersonalMessage');
	319	+
	320	+ // Load up the members maximum message capacity.
	321	+ if ($user_info['is_admin'])
	322	+ $context['message_limit'] = 0;
	323	+ elseif (($context['message_limit'] = cache_get_data('msgLimit:' . $user_info['id'], 360)) === null)
	324	+ {
	325	+ // !!! Why do we do this? It seems like if they have any limit we should use it.
	326	+ $request = $smcFunc['db_query']('', '
	327	+ SELECT MAX(max_messages) AS top_limit, MIN(max_messages) AS bottom_limit
	328	+ FROM {db_prefix}membergroups
	329	+ WHERE id_group IN ({array_int:users_groups})',
	330	+ array(
	331	+ 'users_groups' => $user_info['groups'],
	332	+ )
	333	+ );
	334	+ list ($maxMessage, $minMessage) = $smcFunc['db_fetch_row']($request);
	335	+ $smcFunc['db_free_result']($request);
	336	+
	337	+ $context['message_limit'] = $minMessage == 0 ? 0 : $maxMessage;
	338	+
	339	+ // Save us doing it again!
	340	+ cache_put_data('msgLimit:' . $user_info['id'], $context['message_limit'], 360);
	341	+ }
	342	+
	343	+ // Prepare the context for the capacity bar.
	344	+ if (!empty($context['message_limit']))
	345	+ {
	346	+ $bar = ($user_info['messages'] * 100) / $context['message_limit'];
	347	+
	348	+ $context['limit_bar'] = array(
	349	+ 'messages' => $user_info['messages'],
	350	+ 'allowed' => $context['message_limit'],
	351	+ 'percent' => $bar,
	352	+ 'bar' => min(100, (int) $bar),
	353	+ 'text' => sprintf($txt['pm_currently_using'], $user_info['messages'], round($bar, 1)),
	354	+ );
	355	+ }
	356	+
	357	+ // a previous message was sent successfully? show a small indication.
	358	+ if (isset($_GET['done']) && ($_GET['done'] == 'sent'))
	359	+ $context['pm_sent'] = true;
	360	+
	361	+ // Now we have the labels, and assuming we have unsorted mail, apply our rules!
	362	+ if ($user_settings['new_pm'])
	363	+ {
	364	+ $context['labels'] = $user_settings['message_labels'] == '' ? array() : explode(',', $user_settings['message_labels']);
	365	+ foreach ($context['labels'] as $id_label => $label_name)
	366	+ $context['labels'][(int) $id_label] = array(
	367	+ 'id' => $id_label,
	368	+ 'name' => trim($label_name),
	369	+ 'messages' => 0,
	370	+ 'unread_messages' => 0,
	371	+ );
	372	+ $context['labels'][-1] = array(
	373	+ 'id' => -1,
	374	+ 'name' => $txt['pm_msg_label_inbox'],
	375	+ 'messages' => 0,
	376	+ 'unread_messages' => 0,
	377	+ );
	378	+
	379	+ ApplyRules();
	380	+ updateMemberData($user_info['id'], array('new_pm' => 0));
	381	+ $smcFunc['db_query']('', '
	382	+ UPDATE {db_prefix}pm_recipients
	383	+ SET is_new = {int:not_new}
	384	+ WHERE id_member = {int:current_member}',
	385	+ array(
	386	+ 'current_member' => $user_info['id'],
	387	+ 'not_new' => 0,
	388	+ )
	389	+ );
	390	+ }
	391	+
	392	+ // Load the label data.
	393	+ if ($user_settings['new_pm'] \|\| ($context['labels'] = cache_get_data('labelCounts:' . $user_info['id'], 720)) === null)
	394	+ {
	395	+ $context['labels'] = $user_settings['message_labels'] == '' ? array() : explode(',', $user_settings['message_labels']);
	396	+ foreach ($context['labels'] as $id_label => $label_name)
	397	+ $context['labels'][(int) $id_label] = array(
	398	+ 'id' => $id_label,
	399	+ 'name' => trim($label_name),
	400	+ 'messages' => 0,
	401	+ 'unread_messages' => 0,
	402	+ );
	403	+ $context['labels'][-1] = array(
	404	+ 'id' => -1,
	405	+ 'name' => $txt['pm_msg_label_inbox'],
	406	+ 'messages' => 0,
	407	+ 'unread_messages' => 0,
	408	+ );
	409	+
	410	+ // Looks like we need to reseek!
	411	+ $result = $smcFunc['db_query']('', '
	412	+ SELECT labels, is_read, COUNT(*) AS num
	413	+ FROM {db_prefix}pm_recipients
	414	+ WHERE id_member = {int:current_member}
	415	+ AND deleted = {int:not_deleted}
	416	+ GROUP BY labels, is_read',
	417	+ array(
	418	+ 'current_member' => $user_info['id'],
	419	+ 'not_deleted' => 0,
	420	+ )
	421	+ );
	422	+ while ($row = $smcFunc['db_fetch_assoc']($result))
	423	+ {
	424	+ $this_labels = explode(',', $row['labels']);
	425	+ foreach ($this_labels as $this_label)
	426	+ {
	427	+ $context['labels'][(int) $this_label]['messages'] += $row['num'];
	428	+ if (!($row['is_read'] & 1))
	429	+ $context['labels'][(int) $this_label]['unread_messages'] += $row['num'];
	430	+ }
	431	+ }
	432	+ $smcFunc['db_free_result']($result);
	433	+
	434	+ // Store it please!
	435	+ cache_put_data('labelCounts:' . $user_info['id'], $context['labels'], 720);
	436	+ }
	437	+
	438	+ // This determines if we have more labels than just the standard inbox.
	439	+ $context['currently_using_labels'] = count($context['labels']) > 1 ? 1 : 0;
	440	+
	441	+ // Some stuff for the labels...
	442	+ $context['current_label_id'] = isset($_REQUEST['l']) && isset($context['labels'][(int) $_REQUEST['l']]) ? (int) $_REQUEST['l'] : -1;
	443	+ $context['current_label'] = &$context['labels'][(int) $context['current_label_id']]['name'];
	444	+ $context['folder'] = !isset($_REQUEST['f']) \|\| $_REQUEST['f'] != 'sent' ? 'inbox' : 'sent';
	445	+
	446	+ // This is convenient. Do you know how annoying it is to do this every time?!
	447	+ $context['current_label_redirect'] = 'action=pm;f=' . $context['folder'] . (isset($_GET['start']) ? ';start=' . $_GET['start'] : '') . (isset($_REQUEST['l']) ? ';l=' . $_REQUEST['l'] : '');
	448	+ $context['can_issue_warning'] = in_array('w', $context['admin_features']) && allowedTo('issue_warning') && $modSettings['warning_settings'][0] == 1;
	449	+
	450	+ // Build the linktree for all the actions...
	451	+ $context['linktree'][] = array(
	452	+ 'url' => $scripturl . '?action=pm',
	453	+ 'name' => $txt['personal_messages']
	454	+ );
	455	+
	456	+ // Preferences...
	457	+ $context['display_mode'] = WIRELESS ? 0 : $user_settings['pm_prefs'] & 3;
	458	+
	459	+ // NOW FINALLY, we do something actually pertinent to reporting, that isn't just scaffolding from PersonalMessage.php.
	460	+ messageIndexBar('report');
	461	+
	462	+ // Check that this feature is even enabled!
	463	+ if (empty($modSettings['enableReportPM']) \|\| empty($_REQUEST['pmsg']))
	464	+ fatal_lang_error('no_access', false);
	465	+
	466	+ $pmsg = (int) $_REQUEST['pmsg'];
	467	+
	468	+ if (!isAccessiblePM($pmsg, 'inbox'))
	469	+ fatal_lang_error('no_access', false);
	470	+
	471	+ $context['pm_id'] = $pmsg;
	472	+ $context['page_title'] = $txt['pm_report_title'];
	473	+
	474	+ // If we're here, just send the user to the template, with a few useful context bits.
	475	+ if (!isset($_POST['report']))
	476	+ {
	477	+ $context['sub_template'] = 'report_message';
	478	+
	479	+ $context['admins'] = array();
	480	+ $context['admin_count'] = 1; // To stop the form displaying a list of admins. It's going to the helpdesk instead, remember?
	481	+ }
	482	+ // Otherwise, let's get down to the sending stuff.
	483	+ else
	484	+ {
	485	+ // Check the session before proceeding any further!
	486	+ checkSession('post');
	487	+
	488	+ // First, pull out the message contents, and verify it actually went to them!
	489	+ $request = $smcFunc['db_query']('', '
	490	+ SELECT pm.subject, pm.body, pm.msgtime, pm.id_member_from, IFNULL(m.real_name, pm.from_name) AS sender_name
	491	+ FROM {db_prefix}personal_messages AS pm
	492	+ INNER JOIN {db_prefix}pm_recipients AS pmr ON (pmr.id_pm = pm.id_pm)
	493	+ LEFT JOIN {db_prefix}members AS m ON (m.id_member = pm.id_member_from)
	494	+ WHERE pm.id_pm = {int:id_pm}
	495	+ AND pmr.id_member = {int:current_member}
	496	+ AND pmr.deleted = {int:not_deleted}
	497	+ LIMIT 1',
	498	+ array(
	499	+ 'current_member' => $user_info['id'],
	500	+ 'id_pm' => $context['pm_id'],
	501	+ 'not_deleted' => 0,
	502	+ )
	503	+ );
	504	+ // Can only be a hacker here!
	505	+ if ($smcFunc['db_num_rows']($request) == 0)
	506	+ fatal_lang_error('no_access', false);
	507	+ list ($subject, $body, $time, $memberFromID, $memberFromName) = $smcFunc['db_fetch_row']($request);
	508	+ $smcFunc['db_free_result']($request);
	509	+
	510	+ // Remove the line breaks...
	511	+ $body = preg_replace('~<br ?/?' . '>~i', "\n", $body);
	512	+
	513	+ // Get any other recipients of the email.
	514	+ $request = $smcFunc['db_query']('', '
	515	+ SELECT mem_to.id_member AS id_member_to, mem_to.real_name AS to_name, pmr.bcc
	516	+ FROM {db_prefix}pm_recipients AS pmr
	517	+ LEFT JOIN {db_prefix}members AS mem_to ON (mem_to.id_member = pmr.id_member)
	518	+ WHERE pmr.id_pm = {int:id_pm}
	519	+ AND pmr.id_member != {int:current_member}',
	520	+ array(
	521	+ 'current_member' => $user_info['id'],
	522	+ 'id_pm' => $context['pm_id'],
	523	+ )
	524	+ );
	525	+ $recipients = array();
	526	+ $hidden_recipients = 0;
	527	+ while ($row = $smcFunc['db_fetch_assoc']($request))
	528	+ {
	529	+ // If it's hidden still don't reveal their names - privacy after all ;)
	530	+ if ($row['bcc'])
	531	+ $hidden_recipients++;
	532	+ else
	533	+ $recipients[] = un_htmlspecialchars($row['to_name']);
	534	+ }
	535	+ $smcFunc['db_free_result']($request);
	536	+
	537	+ if ($hidden_recipients)
	538	+ $recipients[] = sprintf($txt['pm_report_pm_hidden'], $hidden_recipients);
	539	+
	540	+ $memberFromName = un_htmlspecialchars($memberFromName);
	541	+
	542	+ $replacements = array(
	543	+ '{reporter}' => un_htmlspecialchars($user_info['name']),
	544	+ '{author}' => un_htmlspecialchars($memberFromName),
	545	+ '{comment}' => $_POST['reason'],
	546	+ '{body}' => un_htmlspecialchars($body),
	547	+ );
	548	+ if (!empty($recipients))
	549	+ $replacements['{recipients}'] = implode(', ', $recipients);
	550	+
	551	+ $report_body = str_replace(array_keys($replacements), array_values($replacements), !empty($recipients) ? $txt['reported_pm_body_extra'] : $txt['reported_pm_body_no_extra']);
	552	+
	553	+ preparsecode($report_body);
	554	+
	555	+ $msgOptions = array(
	556	+ 'id' => 0,
	557	+ 'body' => $report_body,
	558	+ 'smileys_enabled' => false,
	559	+ );
	560	+ $ticketOptions = array(
	561	+ 'id' => 0,
	562	+ 'mark_as_read' => true,
	563	+ 'subject' => $smcFunc['htmltrim']($smcFunc['htmlspecialchars']($txt['reported_pm'] . ': ' . $subject)),
	564	+ 'private' => false,
	565	+ 'status' => TICKET_STATUS_NEW,
	566	+ 'urgency' => TICKET_URGENCY_LOW,
	567	+ 'assigned' => 0,
	568	+ 'dept' => $modSettings['report_pms_dept'],
	569	+ );
	570	+ $posterOptions = array(
	571	+ 'id' => $user_info['id'],
	572	+ 'name' => $user_info['name'],
	573	+ 'email' => $user_info['email'],
	574	+ 'ip' => $user_info['ip'],
	575	+ );
	576	+
	577	+ shd_create_ticket_post($msgOptions, $ticketOptions, $posterOptions);
	578	+ shd_clear_active_tickets();
	579	+
	580	+ // Update our nice ticket store with the ticket id
	581	+ $context['ticket_id'] = $ticketOptions['id'];
	582	+ $context['ticket_form']['ticket'] = $ticketOptions['id'];
	583	+
	584	+ shd_log_action(
	585	+ 'newticket',
	586	+ array(
	587	+ 'ticket' => $context['ticket_id'],
	588	+ 'subject' => $ticketOptions['subject'],
	589	+ )
	590	+ );
	591	+
	592	+ // Handle notifications
	593	+ require_once($sourcedir . '/sd_source/SimpleDesk-Notifications.php');
	594	+ shd_notifications_notify_newticket($msgOptions, $ticketOptions, $posterOptions);
	595	+
	596	+ // Leave them with a template.
	597	+ $context['sub_template'] = 'report_message_complete';
	598	+ }
	599	+}
286	600	?>
287	601	\ No newline at end of file

...	...	@@ -57,6 +57,7 @@ function shdplugin_report_to_helpdesk()
57	57	'compatibility' => array(
58	58	'SimpleDesk 2.0 Anatidae', // should tie up with the SHD_VERSION constants
59	59	),
	60	+ 'acp_url' => 'action=admin;area=helpdesk_options;sa=report_to_helpdesk',
60	61	),
61	62	'includes' => array(
62	63	'source' => array(
63	64

SD-Plugins