SD-SimpleDesk

@@ -34,7 +34,7 @@ $txt['shd_open_ticket'] = 'open ticket';

 $txt['shd_open_tickets'] = 'open tickets';

 $txt['shd_none'] = 'None';

-$txt['shd_display_nojs'] = 'JavaScript is not enabled in your browser. Some functions may not work properly, or behave in an unexpected manner.';

+$txt['shd_display_nojs'] = 'JavaScript is not enabled in your browser. Some functions may not work properly (or at all), or behave in an unexpected manner.';

 //! @name Admininstration panel strings

 //@{

@@ -326,6 +326,19 @@ function shd_list_hooks()

 		'shd_hook_after_main', // functions to call after action=helpdesk has been evaluated but before template calls are made

 		'shd_hook_boardindex_before', // functions to call before setting up the injected boardindex

 		'shd_hook_boardindex_after', // functions to call after setting up the injected boardindex

+		'shd_hook_deleteticket', // functions to call just before actually deleting (softly) a ticket

+		'shd_hook_deletereply', // functions to call just before actually deleting (softly) a reply

+		'shd_hook_permadeleteticket', // functions to call just before truly deleting a ticket

+		'shd_hook_permadeletereply', // functions to call just before truly deleting a reply

+		'shd_hook_restoreticket', // functions to call just before restoring a previously deleted ticket

+		'shd_hook_restorereply', // functions to call just before restoring a previously deleted reply

+		'shd_hook_markunread', // functions to call just before marking a ticket unread

+		'shd_hook_markresolve', // functions to call just before marking a ticket resolved

+		'shd_hook_markunresolve', // functions to call just before marking a ticket unresolved

+		'shd_hook_relations', // functions to call just before setting/removing ticket relationships

+		'shd_hook_movedept', // functions to call just before moving a ticket between departments

+		'shd_hook_tickettotopic', // functions to call just before moving a ticket into a forum topic

+		'shd_hook_topictoticket', // functions to call just before moving a forum topic into a ticket

 		// Menu hooks - called after the rest of menu configuration is done (meaning menu items may or may not exist depending on permissions)

 		'shd_hook_mainmenu', // functions to call when looking at the main menu

@@ -80,6 +80,9 @@ function shd_ticket_delete()

 	$subject = $row['subject'];

+	// The ticket ID is in $context['ticket_id']. Nothing else is needed, really.

+	call_integration_hook('shd_hook_deleteticket');

+

 	// Move it to deleted status

 	$query_ticket = shd_db_query('', '

 		UPDATE {db_prefix}helpdesk_tickets AS hdt

@@ -148,6 +151,9 @@ function shd_reply_delete()

 	$subject = $row['subject'];

+	// The ticket's id is in $context['ticket_id'], the reply's message id is in $_REQUEST['reply'].

+	call_integration_hook('shd_hook_deletereply');

+

 	// OK, let's clear this one, hasta la vista... ticket.

 	shd_db_query('', '

 		UPDATE {db_prefix}helpdesk_ticket_replies

@@ -231,6 +237,9 @@ function shd_perma_delete()

 		// Expire the cache of count(active tickets)

 		shd_clear_active_tickets($row['id_dept']);

+		// The ticket ID is in $context['ticket_id']. Nothing else is needed, really.

+		call_integration_hook('shd_hook_permadeleteticket');

+

 		// Start by getting all the messages in this ticket, we'll need those for custom fields values that need purging.

 		$query = shd_db_query('', '

 			SELECT id_msg

@@ -360,6 +369,9 @@ function shd_perma_delete()

 		// Expire the cache of count(active tickets)

 		shd_clear_active_tickets($row['id_dept']);

+		// The message ID is in $_REQUEST['reply']. Nothing else is needed, really.

+		call_integration_hook('shd_hook_permadeletereply');

+

 		// Just remove the reply.

 		shd_db_query('', '

 			DELETE FROM {db_prefix}helpdesk_ticket_replies

@@ -528,6 +540,9 @@ function shd_ticket_restore()

 		fatal_lang_error('shd_no_ticket', false);

 	}

+	// The ticket's id is in $context['ticket_id'].

+	call_integration_hook('shd_hook_restoreticket');

+

 	shd_db_query('', '

 		UPDATE {db_prefix}helpdesk_tickets AS hdt

 		SET status = {int:status_new}

@@ -600,6 +615,9 @@ function shd_reply_restore()

 		fatal_lang_error('shd_no_ticket', false);

 	}

+	// The ticket's id is in $context['ticket_id'], the reply id in $_REQUEST['reply'].

+	call_integration_hook('shd_hook_restorereply');

+

 	// OK, let's clear this one, hasta la vista... ticket.

 	shd_db_query('', '

 		UPDATE {db_prefix}helpdesk_ticket_replies

@@ -46,6 +46,8 @@ function shd_ticket_unread()

 	checkSession('get');

 	if (!empty($context['ticket_id']))

+	{

+		call_integration_hook('shd_hook_markunread');

 		$result = shd_db_query('', '

 			DELETE FROM {db_prefix}helpdesk_log_read

 			WHERE id_ticket = {int:current_ticket}

@@ -55,6 +57,7 @@ function shd_ticket_unread()

 				'user' => $user_info['id'],

 			)

 		);

+	}

 	redirectexit($context['shd_home'] . $context['shd_dept_link']);

 }

@@ -99,6 +102,8 @@ function shd_ticket_resolve()

 		$action = ($row['status'] != TICKET_STATUS_CLOSED) ? 'resolve' : 'unresolve';

+		call_integration_hook('shd_hook_mark' . $action);

+

 		if (!shd_allowed_to('shd_' . $action . '_ticket_any', $row['id_dept']) && (!shd_allowed_to('shd_' . $action . '_ticket_own', $row['id_dept']) || $row['id_member_started'] != $user_info['id']))

 			fatal_lang_error('shd_cannot_' . $action, false);

@@ -375,6 +380,9 @@ function shd_ticket_relation()

 	$logaction_ticket = $log_prefix . $rel_action;

 	$logaction_otherticket = $log_prefix . $log_map[$rel_action];

+	// The "from" ticket is $context['ticket_id'], $otherticket is the ticket whose id the user gives, and $rel_action sets the relationship type.

+	call_integration_hook('shd_hook_relations', array(&$rel_action, &$otherticket));

+

 	if ($rel_action == 'delete')

 	{

 		// Delete the link

@@ -254,6 +254,9 @@ function shd_movedept2()

 		list($new_dept, $dept_name) = $smcFunc['db_fetch_row']($query);

 		$smcFunc['db_free_result']($query);

+		// Just before we move, call any interesting hooks. We do normally have a lot of fun staff in $context and $_POST, but the department ID and name aren't in either.

+		call_integration_hook('shd_hook_movedept', array(&$new_dept, &$dept_name));

+

 		$log_params = array(

 			'subject' => $subject,

 			'ticket' => $context['ticket_id'],

@@ -472,6 +472,9 @@ function shd_tickettotopic2()

 		fatal_lang_error('shd_ticket_move_reqd_nonselected', false);

 	}

+	// Just before we do this, make sure we call any hooks. $context has lots of interesting things, as does $_POST.

+	call_integration_hook('shd_hook_tickettotopic');

+

 	// OK, so we have some fields, and we're doing something with them. First we need to attach the fields from the ticket to the opening post.

 	shd_append_custom_fields($body, $context['ticket_id'], CFIELD_TICKET);

@@ -1051,6 +1054,9 @@ function shd_topictoticket2()

 	$old_subject = $subject;

 	$subject = !empty($_POST['change_subject']) && !empty($_POST['subject']) ? $_POST['subject'] : $subject;

+	// Just before we do this, make sure we call any hooks. $context and $_POST have lots of interesting things for us.

+	call_integration_hook('shd_hook_topictoticket');

+

 	// All okay, it seems. Let's go create the ticket.

 	$msg_assoc = array();