SD-SimpleDesk

@@ -267,6 +267,7 @@ $txt['shd_back_to_ticket'] = 'Return to this ticket after posting';

 $txt['shd_disable_smileys_post'] = 'Turn off smileys in this post';

 $txt['shd_resolve_this_ticket'] = 'Mark this ticket as resolved';

 $txt['shd_override_cf'] = 'Override the custom fields requirements';

+$txt['shd_silent_update'] = 'Silent update (send no notifications)';

 $txt['shd_select_notifications'] = 'Select people to notify about this reply...';

 $txt['shd_ticket_assign_ticket'] = 'Assign Ticket';

@@ -113,6 +113,12 @@ $txt['permissionname_shd_singleton_email'] = 'Send a reply notification';

 $txt['permissionhelp_shd_singleton_email'] = 'This permission allows a user to select extra recipients when replying to a ticket, people who would not normally receive a notification of a reply but can be advised for special situations, or where it would be useful to do so.';

 //@}

+//! @name Ticket emails: allowing silent updates

+//@{

+$txt['permissionname_shd_silent_update'] = 'Silent update';

+$txt['permissionhelp_shd_silent_update'] = 'This permission allows a user to reply to a ticket and to suppress any notifications that would otherwise go out, even overriding monitoring.';

+//@}

+

 //! @name Ticket modification: resolution

 //@{

 $txt['permissionname_shd_resolve_ticket'] = 'Mark a ticket resolved';

@@ -541,6 +541,7 @@ function shd_view_ticket()

 	$context['shd_can_move_to_topic'] = empty($modSettings['shd_disable_tickettotopic']) && shd_allowed_to('shd_ticket_to_topic', $context['ticket']['dept']) && empty($modSettings['shd_helpdesk_only']);

 	$context['can_solve'] = !$context['ticket']['closed'] && !$context['ticket']['deleted'] && (shd_allowed_to('shd_resolve_ticket_any', $context['ticket']['dept']) || (shd_allowed_to('shd_resolve_ticket_own', $context['ticket']['dept']) && $context['ticket']['ticket_opener']));

 	$context['can_unsolve'] = $context['ticket']['closed'] && (shd_allowed_to('shd_unresolve_ticket_any', $context['ticket']['dept']) || (shd_allowed_to('shd_unresolve_ticket_own', $context['ticket']['dept']) && $context['ticket']['ticket_opener']));

+	$context['can_silent_update'] = $context['can_reply'] && shd_allowed_to('shd_silent_update', $context['ticket']['dept']);

 	// And off we go

 	$context['ticket_navigation'] = array();

@@ -101,6 +101,10 @@ function shd_notifications_notify_newreply(&$msgOptions, &$ticketOptions, &$post

 	if (empty($msgOptions['body']))

 		return;

+	// Alternatively, they might be doing a silent update.

+	if (!empty($_POST['silent_update']) && shd_allowed_to('shd_silent_update', $ticketOptions['dept']))

+		return;

+

 	// We're doing various things here, so grab some general details, not just what we may have been passed before.

 	$ticketinfo = shd_load_ticket($ticketOptions['id']);

 	// $staff is the sum total of staff + ticket starter, subject to visibility of the ticket.

@@ -794,6 +794,7 @@ function shd_post_reply()

 		'disable_smileys' => !$new_reply ? !empty($_REQUEST['no_smileys']) : ($ticketinfo['smileys_enabled'] == 0),

 	);

 	$context['can_solve'] = (shd_allowed_to('shd_resolve_ticket_any', $ticketinfo['dept']) || (shd_allowed_to('shd_resolve_ticket_own', $ticketinfo['dept']) && $ticketinfo['starter_id'] == $user_info['id']));

+	$context['can_silent_update'] = shd_allowed_to('shd_silent_update', $ticketinfo['dept']);	

 	shd_posting_additional_options();

 	shd_load_canned_replies();

@@ -1022,6 +1023,7 @@ function shd_save_reply()

 		'disable_smileys' => !empty($_REQUEST['no_smileys']),

 	);

 	$context['can_solve'] = (shd_allowed_to('shd_resolve_ticket_any', $ticketinfo['dept']) || (shd_allowed_to('shd_resolve_ticket_own', $ticketinfo['dept']) && $ticketinfo['starter_id'] == $user_info['id']));

+	$context['can_silent_update'] = shd_allowed_to('shd_silent_update', $context['ticket']['dept']);

 	$context['log_action'] = $new_reply ? 'newreply' : 'editreply';

 	$context['log_params']['subject'] = $context['ticket_form']['subject'];

 	shd_posting_additional_options();

@@ -2012,6 +2014,11 @@ function shd_posting_additional_options()

 			'text' => $txt['shd_resolve_this_ticket'],

 			'show' => !empty($context['can_solve']),

 		),

+		'silent_update' => array(

+			'checked' => !empty($_POST['silent_update']),

+			'text' => $txt['shd_silent_update'],

+			'show' => !empty($context['can_silent_update']),

+		),

 	);

 }

@@ -92,6 +92,7 @@ function shd_load_all_permission_sets()

 		'shd_monitor_ticket' => array(true, 'email', 'log_notify.png'),

 		'shd_ignore_ticket' => array(true, 'email', 'perm_deny.png'),

 		'shd_singleton_email' => array(false, 'email', 'live.png'),

+		'shd_silent_update' => array(false, 'email', 'silent_update.png'),

 		'shd_view_profile' => array(true, 'profile', 'profile.png'),

 		'shd_view_profile_log' => array(true, 'profile', 'log.png'),

@@ -171,6 +172,7 @@ function shd_load_role_templates()

 				'shd_monitor_ticket_any' => ROLEPERM_ALLOW,

 				'shd_singleton_email' => ROLEPERM_ALLOW,

 				'shd_ignore_ticket_own' => ROLEPERM_ALLOW,

+				'shd_silent_update' => ROLEPERM_ALLOW,

 				'shd_view_attachment' => ROLEPERM_ALLOW,

 				'shd_post_attachment' => ROLEPERM_ALLOW,

 				'shd_resolve_ticket_any' => ROLEPERM_ALLOW,

@@ -213,8 +215,9 @@ function shd_load_role_templates()

 				'shd_post_proxy' => ROLEPERM_ALLOW,

 				'shd_override_cf' => ROLEPERM_ALLOW,

 				'shd_monitor_ticket_any' => ROLEPERM_ALLOW,

-				'shd_ignore_ticket_any' => ROLEPERM_ALLOW,

 				'shd_singleton_email' => ROLEPERM_ALLOW,

+				'shd_ignore_ticket_any' => ROLEPERM_ALLOW,

+				'shd_silent_update' => ROLEPERM_ALLOW,

 				'shd_view_attachment' => ROLEPERM_ALLOW,

 				'shd_post_attachment' => ROLEPERM_ALLOW,

 				'shd_delete_attachment' => ROLEPERM_ALLOW,