+ Canned replies @ Known issues: (do not report these as bugs) - Move between categories does not work yet, it will give you a WSOD. - WYSIWYG editor is doing weird things in the canned replies area. (4947929) - SD-SimpleDesk

+ Canned replies @ Known issues: (do not report these as bugs) - Move between categories does not work yet, it will give you a WSOD. - WYSIWYG editor is doing weird things in the canned replies area.

Parent 77fb92e

gruffen commited on 2011-05-29 12:51:31
Showing 19 changed files, with 1418 additions and 21 deletions.

css/helpdesk_admin.css 4e544a2..bb986f1
images/shd/cannedreplies.png 0000000..06ef0b7
images/simpledesk/cannedreplies.png 0000000..06ef0b7
install.php f5efbff..f6d01bc
scripts/helpdesk.js e2f79d2..6f63220
sd_language/SimpleDesk.english.php 98c917e..7ad9ade
sd_language/SimpleDeskAdmin.english.php 5d02a5c..df73b73
sd_language/SimpleDeskPermissions.english.php 44a5714..50c4a95
sd_source/SimpleDesk-Admin.php 57fc334..504da9e
sd_source/SimpleDesk-AdminCannedReplies.php 0000000..de4a5b7
sd_source/SimpleDesk-AdminDepartments.php 9bd325e..cc05944
sd_source/SimpleDesk-AjaxHandler.php 446970e..923f531
sd_source/SimpleDesk-Display.php acebb2b..fc8f927
sd_source/SimpleDesk-Post.php bb6df23..f7fcb07
sd_source/Subs-SimpleDesk.php 9cdce52..9a4087a
sd_source/Subs-SimpleDeskAdmin.php 7611d5b..0d3e60d
sd_template/SimpleDesk-AdminCannedReplies.template.php 0000000..e0e3560
sd_template/SimpleDesk-Display.template.php 1bd3176..a19dd91
sd_template/SimpleDesk-Post.template.php 20919ba..482c3f3

css/helpdesk_admin.css

View file @ 4947929

@@ -177,7 +177,22 @@ dl.permsettings dd
 	padding: 0;
 }
 
-dl.permsettings img
+dl.cannedsettings dt
+{
+	width: 30%;
+}
+
+dl.cannedsettings dd
+{
+	width: 68%;
+}
+
+dl.cannedsettings dd img
+{
+	margin: 0;
+}
+
+dl.permsettings img, dl.cannedsettings dd img.icon
 {
 	margin: 0 10px 0 0;
 }

images/shd/cannedreplies.png

View file @ 4947929

images/simpledesk/cannedreplies.png

View file @ 4947929

install.php

View file @ 4947929

@@ -170,7 +170,7 @@ $tables[] = array(
 			'columns' => array('status', 'withdeleted', 'deleted_replies'),
 		),
 	),
-	'if_exists' => 'update',
+	'if_exists' => 'ignore',
 	'error' => 'fatal',
 	'parameters' => array(),
 );
@@ -201,7 +201,7 @@ $tables[] = array(
 			'type' => 'index',
 		),
 	),
-	'if_exists' => 'update',
+	'if_exists' => 'ignore',
 	'error' => 'fatal',
 	'parameters' => array(),
 );
@@ -227,7 +227,7 @@ $tables[] = array(
 			'type' => 'index',
 		),
 	),
-	'if_exists' => 'update',
+	'if_exists' => 'ignore',
 	'error' => 'fatal',
 	'parameters' => array(),
 );
@@ -244,7 +244,7 @@ $tables[] = array(
 			'type' => 'primary',
 		),
 	),
-	'if_exists' => 'update',
+	'if_exists' => 'ignore',
 	'error' => 'fatal',
 	'parameters' => array(),
 );
@@ -261,7 +261,7 @@ $tables[] = array(
 			'type' => 'primary',
 		),
 	),
-	'if_exists' => 'update',
+	'if_exists' => 'ignore',
 	'error' => 'fatal',
 	'parameters' => array(),
 );
@@ -281,7 +281,7 @@ $tables[] = array(
 			'columns' => array('primary_ticket', 'rel_type'),
 		),
 	),
-	'if_exists' => 'update',
+	'if_exists' => 'ignore',
 	'error' => 'fatal',
 	'parameters' => array(),
 );
@@ -311,7 +311,7 @@ $tables[] = array(
 			'type' => 'primary',
 		),
 	),
-	'if_exists' => 'update',
+	'if_exists' => 'ignore',
 	'error' => 'fatal',
 	'parameters' => array(),
 );
@@ -329,7 +329,7 @@ $tables[] = array(
 			'type' => 'primary',
 		),
 	),
-	'if_exists' => 'update',
+	'if_exists' => 'ignore',
 	'error' => 'fatal',
 	'parameters' => array(),
 );
@@ -346,7 +346,7 @@ $tables[] = array(
 			'type' => 'primary',
 		),
 	),
-	'if_exists' => 'update',
+	'if_exists' => 'ignore',
 	'error' => 'fatal',
 	'parameters' => array(),
 );
@@ -363,7 +363,7 @@ $tables[] = array(
 			'type' => 'primary',
 		),
 	),
-	'if_exists' => 'update',
+	'if_exists' => 'ignore',
 	'error' => 'fatal',
 	'parameters' => array(),
 );
@@ -379,7 +379,7 @@ $tables[] = array(
 			'type' => 'primary',
 		),
 	),
-	'if_exists' => 'update',
+	'if_exists' => 'ignore',
 	'error' => 'fatal',
 	'parameters' => array(),
 );
@@ -396,7 +396,7 @@ $tables[] = array(
 			'type' => 'primary',
 		),
 	),
-	'if_exists' => 'update',
+	'if_exists' => 'ignore',
 	'error' => 'fatal',
 	'parameters' => array(),
 );
@@ -413,7 +413,7 @@ $tables[] = array(
 			'type' => 'primary',
 		),
 	),
-	'if_exists' => 'update',
+	'if_exists' => 'ignore',
 	'error' => 'fatal',
 	'parameters' => array(),
 );
@@ -435,7 +435,7 @@ $tables[] = array(
 			'type' => 'primary',
 		),
 	),
-	'if_exists' => 'update',
+	'if_exists' => 'ignore',
 	'error' => 'fatal',
 	'parameters' => array(),
 );
@@ -451,7 +451,62 @@ $tables[] = array(
 			'type' => 'primary',
 		),
 	),
-	'if_exists' => 'update',
+	'if_exists' => 'ignore',
+	'error' => 'fatal',
+	'parameters' => array(),
+);
+$tables[] = array(
+	'table_name' => '{db_prefix}helpdesk_cannedreplies',
+	'columns' => array(
+		db_field('id_reply', 'smallint', 0, true, true),
+		db_field('id_cat', 'smallint'),
+		db_field('title', 'varchar', 80),
+		db_field('body', 'text'),
+		db_field('vis_user', 'tinyint'),
+		db_field('vis_staff', 'tinyint'),
+		db_field('reply_order', 'smallint'),
+		db_field('active', 'tinyint'),
+	),
+	'indexes' => array(
+		array(
+			'columns' => array('id_reply'),
+			'type' => 'primary',
+		),
+	),
+	'if_exists' => 'ignore',
+	'error' => 'fatal',
+	'parameters' => array(),
+);
+$tables[] = array(
+	'table_name' => '{db_prefix}helpdesk_cannedreplies_cats',
+	'columns' => array(
+		db_field('id_cat', 'smallint', 0, true, true),
+		db_field('cat_name', 'varchar', 80),
+		db_field('cat_order', 'smallint'),
+	),
+	'indexes' => array(
+		array(
+			'columns' => array('id_cat'),
+			'type' => 'primary',
+		),
+	),
+	'if_exists' => 'ignore',
+	'error' => 'fatal',
+	'parameters' => array(),
+);
+$tables[] = array(
+	'table_name' => '{db_prefix}helpdesk_cannedreplies_depts',
+	'columns' => array(
+		db_field('id_dept', 'smallint'),
+		db_field('id_reply', 'smallint'),
+	),
+	'indexes' => array(
+		array(
+			'columns' => array('id_dept', 'id_reply'),
+			'type' => 'primary',
+		),
+	),
+	'if_exists' => 'ignore',
 	'error' => 'fatal',
 	'parameters' => array(),
 );

scripts/helpdesk.js

View file @ 4947929

...	...	@@ -333,6 +332,47 @@ QuickReply.prototype.swap = function ()
333	332	this.bCollapsed = !this.bCollapsed;
334	333	}
335	334
	335	+function CannedReply(oOptions)
	336	+{
	337	+ this.opt = oOptions;
	338	+ document.getElementById("canned_replies").style.display = "";
	339	+}
	340	+
	341	+CannedReply.prototype.getReply = function ()
	342	+{
	343	+ var iReplyId = document.getElementById('canned_replies_select').value;
	344	+ if (!iReplyId \|\| parseInt(iReplyId, 10) < 1)
	345	+ return false;
	346	+
	347	+ // Doing it the XMLhttp way?
	348	+ if (window.XMLHttpRequest)
	349	+ {
	350	+ ajax_indicator(true);
	351	+ getXMLDocument(smf_prepareScriptUrl(this.opt.sScriptUrl) + 'action=helpdesk;sa=ajax;op=canned;ticket=' + this.opt.iTicketId + ';reply=' + iReplyId + ';' + this.opt.sSessionVar + '=' + this.opt.sSessionId + ';xml' + ';mode=' + (oEditorHandle_shd_message.bRichTextEnabled ? 1 : 0), this.onReplyReceived);
	352	+ }
	353	+
	354	+ // Move the view to the quick reply box.
	355	+ if (navigator.appName == 'Microsoft Internet Explorer')
	356	+ window.location.hash = this.opt.sJumpAnchor;
	357	+ else
	358	+ window.location.hash = '#' + this.opt.sJumpAnchor;
	359	+
	360	+ return false;
	361	+}
	362	+
	363	+// This is the callback function used after the XMLhttp request.
	364	+CannedReply.prototype.onReplyReceived = function (oXMLDoc)
	365	+{
	366	+ var sQuoteText = '';
	367	+
	368	+ for (var i = 0; i < oXMLDoc.getElementsByTagName('quote')[0].childNodes.length; i++)
	369	+ sQuoteText += oXMLDoc.getElementsByTagName('quote')[0].childNodes[i].nodeValue;
	370	+
	371	+ oEditorHandle_shd_message.insertText(sQuoteText, false, true);
	372	+
	373	+ ajax_indicator(false);
	374	+}
	375	+
336	376	// The quick jump function
337	377	function shd_quickTicketJump(id_ticket)
338	378	{

sd_language/SimpleDesk.english.php

View file @ 4947929

@@ -32,6 +32,7 @@ $txt['shd_helpdesk'] = 'Helpdesk';
 $txt['shd_helpdesk_maintenance'] = 'The helpdesk is currently in <strong>maintenance mode</strong>. Only forum and helpdesk administrators can see this.';
 $txt['shd_open_ticket'] = 'open ticket';
 $txt['shd_open_tickets'] = 'open tickets';
+$txt['shd_none'] = 'None';
 
 //! @name Admininstration panel strings
 //@{
@@ -170,6 +171,7 @@ $txt['shd_admin_custom_fields'] = 'Custom Fields';
 $txt['shd_admin_departments'] = 'Departments';
 $txt['shd_admin_permissions'] = 'Permissions';
 $txt['shd_admin_plugins'] = 'Plugins';
+$txt['shd_admin_cannedreplies'] = 'Canned Replies';
 $txt['shd_admin_maint'] = 'Maintenance';
 
 $txt['shd_user_greeting'] = 'Here you can file new tickets for the site staff to action, and check on current tickets already underway.';
@@ -333,6 +335,8 @@ $txt['shd_choose_one'] = '[Choose one]';
 $txt['shd_no_value'] = '[no value]';
 $txt['shd_ticket_dept'] = 'Ticket department';
 $txt['shd_select_dept'] = '-- Select a department --';
+$txt['canned_replies'] = 'Insert a pre-defined reply:';
+$txt['canned_replies_select'] = '-- Select a reply --';
 
 // Profile / trackip
 $txt['shd_replies_from_ip'] = 'Helpdesk replies posted from IP (range)';

sd_language/SimpleDeskAdmin.english.php

View file @ 4947929

@@ -366,12 +366,36 @@ $txt['shd_admin_cannedreplies_home'] = 'Helpdesk - Canned Replies';
 $txt['shd_admin_cannedreplies_homedesc'] = 'This section allows you to create template answers, or snippets, or the answers to frequently asked questions, so that they are available from the posting interface.';
 $txt['shd_admin_cannedreplies_nocats'] = 'There are no categories for canned replies, you will need to create one first.';
 $txt['shd_admin_cannedreplies_createcat'] = 'Create New Category';
+$txt['shd_admin_cannedreplies_editcat'] = 'Edit This Category';
+$txt['shd_admin_cannedreplies_deletecat'] = 'Delete This Category';
+$txt['shd_admin_cannedreplies_categoryname'] = 'Category Name';
 $txt['shd_admin_cannedreplies_replyname'] = 'Reply Name';
 $txt['shd_admin_cannedreplies_isactive'] = 'Active?';
 $txt['shd_admin_cannedreplies_visibleto'] = 'Visible To';
 $txt['shd_admin_cannedreplies_emptycat'] = 'There are no canned replies in this category.';
 $txt['shd_admin_cannedreplies_addreply'] = 'Create New Reply';
+$txt['shd_admin_cannedreplies_editreply'] = 'Edit This Reply';
+$txt['shd_admin_cannedreplies_deletereply'] = 'Delete This Reply';
 $txt['shd_admin_cannedreplies_delete_confirm'] = 'Are you sure you want to delete this category and all the replies in it?';
+$txt['shd_admin_cannedreplies_deletereply_confirm'] = 'Are you sure you want to delete this reply?';
+$txt['shd_admin_cannedreplies_move_between_cat'] = 'Move this canned reply to another category';
+$txt['shd_admin_cannedreplies_cannot_move_reply'] = 'This reply cannot be moved.';
+$txt['shd_admin_cannedreplies_cannot_move_reply_up'] = 'This reply cannot be moved up.';
+$txt['shd_admin_cannedreplies_cannot_move_reply_down'] = 'This reply cannot be moved down.';
+$txt['shd_admin_cannedreplies_cannot_move_cat'] = 'This category cannot be moved.';
+$txt['shd_admin_cannedreplies_cannot_move_cat_up'] = 'This category cannot be moved up.';
+$txt['shd_admin_cannedreplies_cannot_move_cat_down'] = 'This category cannot be moved down.';
+$txt['shd_admin_cannedreplies_thecatisalie'] = 'This category does not exist, it cannot be edited.';
+$txt['shd_admin_cannedreplies_thereplyisalie'] = 'This reply does not exist, it cannot be edited.';
+$txt['shd_admin_cannedreplies_nocatname'] = 'No name was given for the category, one must be provided.';
+$txt['shd_admin_cannedreplies_replytitle'] = 'Title of this canned reply';
+$txt['shd_admin_cannedreplies_content'] = 'Content of the canned reply';
+$txt['shd_admin_cannedreplies_active'] = 'Is this canned reply active?';
+$txt['shd_admin_cannedreplies_selectvisible'] = 'Who is this canned reply available to?';
+$txt['shd_admin_cannedreplies_departments'] = 'Departments this canned reply is accessible from';
+$txt['shd_admin_cannedreplies_notitle'] = 'No title was given for this canned reply, one must be provided.';
+$txt['shd_admin_cannedreplies_nobody'] = 'No body content was given for this canned reply, one must be provided.';
+$txt['shd_admin_cannedreplies_notcreated'] = 'The new reply could not be created.';
 
 //! Departments
 //@{

sd_language/SimpleDeskPermissions.english.php

View file @ 4947929

@@ -325,7 +325,6 @@ $txt['shd_permrole_admin'] = 'Helpdesk Administrators';
 $txt['shd_create_role'] = 'Create new role based on this';
 $txt['shd_no_defined_roles'] = 'You have not created any roles yet for your users!';
 $txt['shd_based_on'] = 'Based on \'%1$s\' template';
-$txt['shd_none'] = 'None';
 $txt['shd_edit_role'] = 'Edit this role';
 $txt['shd_create_role'] = 'Create New Role';
 $txt['shd_edit_role'] = 'Edit Role';

sd_source/SimpleDesk-Admin.php

View file @ 4947929

@@ -66,6 +66,7 @@ function shd_admin_main()
 	$subActions = array(
 		'helpdesk_info' => array(null, 'shd_admin_info'),
 		'helpdesk_options' => array(null, 'shd_admin_options'),
+		'helpdesk_cannedreplies' => array('SimpleDesk-AdminCannedReplies.php', 'shd_admin_canned'),
 		'helpdesk_customfield' => array('SimpleDesk-AdminCustomField.php', 'shd_admin_custom'),
 		'helpdesk_depts' => array('SimpleDesk-AdminDepartments.php', 'shd_admin_departments'),
 		'helpdesk_permissions' => array('SimpleDesk-AdminPermissions.php', 'shd_admin_permissions'),

sd_source/SimpleDesk-AdminCannedReplies.php

View file @ 4947929

...	...	@@ -0,0 +1,811 @@
	1	+<?php
	2	+###############################################################
	3	+# Simple Desk Project - www.simpledesk.net #
	4	+###############################################################
	5	+# An advanced help desk modifcation built on SMF #
	6	+###############################################################
	7	+# #
	8	+# * Copyright 2010 - SimpleDesk.net #
	9	+# #
	10	+# This file and its contents are subject to the license #
	11	+# included with this distribution, license.txt, which #
	12	+# states that this software is New BSD Licensed. #
	13	+# Any questions, please contact SimpleDesk.net #
	14	+# #
	15	+###############################################################
	16	+# SimpleDesk Version: 2.0 Anatidae #
	17	+# File Info: SimpleDesk-AdminDepartments.php / 2.0 Anatidae #
	18	+###############################################################
	19	+
	20	+/**
	21	+ * This file handles the core of SimpleDesk's departmental administration.
	22	+ *
	23	+ * @package source
	24	+ * @since 2.0
	25	+*/
	26	+if (!defined('SMF'))
	27	+ die('Hacking attempt...');
	28	+
	29	+/**
	30	+ * The start point for all interaction with the SimpleDesk departments
	31	+ *
	32	+ * @since 2.0
	33	+*/
	34	+function shd_admin_canned()
	35	+{
	36	+ global $context, $scripturl, $sourcedir, $settings, $txt, $modSettings;
	37	+
	38	+ loadTemplate('sd_template/SimpleDesk-AdminCannedReplies');
	39	+
	40	+ $subactions = array(
	41	+ 'main' => 'shd_admin_canned_list',
	42	+ 'createcat' => 'shd_admin_canned_createcat',
	43	+ 'movecat' => 'shd_admin_canned_movecat',
	44	+ 'editcat' => 'shd_admin_canned_editcat',
	45	+ 'savecat' => 'shd_admin_canned_savecat',
	46	+ 'createreply' => 'shd_admin_canned_createreply',
	47	+ 'movereply' => 'shd_admin_canned_movereply',
	48	+ 'movereplycat' => 'shd_admin_canned_movereplycat',
	49	+ 'editreply' => 'shd_admin_canned_editreply',
	50	+ 'savereply' => 'shd_admin_canned_savereply',
	51	+ );
	52	+
	53	+ $_REQUEST['sa'] = isset($_REQUEST['sa']) && isset($subactions[$_REQUEST['sa']]) ? $_REQUEST['sa'] : 'main';
	54	+
	55	+ $subactions[$_REQUEST['sa']]();
	56	+}
	57	+
	58	+/**
	59	+ * Set up displaying all of the canned replies in the main listing.
	60	+ *
	61	+ * @since 2.0
	62	+*/
	63	+function shd_admin_canned_list()
	64	+{
	65	+ global $context, $smcFunc, $txt;
	66	+
	67	+ $context['page_title'] = $txt['shd_admin_cannedreplies_home'];
	68	+ $context['sub_template'] = 'shd_cannedreplies_home';
	69	+
	70	+ $context['canned_replies'] = array();
	71	+
	72	+ // 1. Get all the item/department joins. This could be complicated, so do it this way.
	73	+ $reply_depts = array();
	74	+ $query = $smcFunc['db_query']('', '
	75	+ SELECT hdcrd.id_reply, hdd.dept_name
	76	+ FROM {db_prefix}helpdesk_cannedreplies_depts AS hdcrd
	77	+ INNER JOIN {db_prefix}helpdesk_depts AS hdd ON (hdcrd.id_dept = hdd.id_dept)
	78	+ ORDER BY hdcrd.id_reply, hdd.dept_order'
	79	+ );
	80	+ while ($row = $smcFunc['db_fetch_assoc']($query))
	81	+ $reply_depts[$row['id_reply']][] = $row['dept_name'];
	82	+
	83	+ // 2. Get all the actual categories and all their items.
	84	+ $query = $smcFunc['db_query']('', '
	85	+ SELECT hdcr.id_reply, hdcr.title, hdcrc.id_cat, hdcrc.cat_name, hdcr.active, hdcr.vis_user, hdcr.vis_staff
	86	+ FROM {db_prefix}helpdesk_cannedreplies_cats AS hdcrc
	87	+ LEFT JOIN {db_prefix}helpdesk_cannedreplies AS hdcr ON (hdcr.id_cat = hdcrc.id_cat)
	88	+ ORDER BY hdcrc.cat_order, hdcr.reply_order'
	89	+ );
	90	+
	91	+ while ($row = $smcFunc['db_fetch_assoc']($query))
	92	+ {
	93	+ if (!isset($context['canned_replies'][$row['id_cat']]))
	94	+ $context['canned_replies'][$row['id_cat']] = array(
	95	+ 'name' => $row['cat_name'],
	96	+ 'replies' => array(),
	97	+ 'move_up' => true,
	98	+ 'move_down' => true,
	99	+ );
	100	+
	101	+ $row['active_string'] = empty($row['active']) ? 'inactive' : 'active';
	102	+ $row['move_up'] = true;
	103	+ $row['move_down'] = true;
	104	+ $row['depts'] = !empty($reply_depts[$row['id_reply']]) ? implode(', ', $reply_depts[$row['id_reply']]) : $txt['shd_none'];
	105	+
	106	+ if (!empty($row['title']))
	107	+ $context['canned_replies'][$row['id_cat']]['replies'][] = $row;
	108	+ }
	109	+
	110	+ $context['move_between_cats'] = count($context['canned_replies']) > 1;
	111	+ foreach ($context['canned_replies'] as $cat_id => $cat)
	112	+ {
	113	+ if (!empty($cat['replies']))
	114	+ {
	115	+ $context['canned_replies'][$cat_id]['replies'][0]['move_up'] = false;
	116	+ $context['canned_replies'][$cat_id]['replies'][count($cat['replies'])-1]['move_down'] = false;
	117	+ }
	118	+ $context['canned_replies'][$cat_id]['move_up'] &= $context['move_between_cats'];
	119	+ $context['canned_replies'][$cat_id]['move_down'] &= $context['move_between_cats'];
	120	+
	121	+ if (!isset($first))
	122	+ $first = $cat_id;
	123	+ $last = $cat_id;
	124	+ }
	125	+ $context['canned_replies'][$first]['move_up'] = false;
	126	+ $context['canned_replies'][$last]['move_down'] = false;
	127	+}
	128	+
	129	+/**
	130	+ * Handle moving a category of canned replied up and down.
	131	+ *
	132	+ * @since 2.0
	133	+*/
	134	+function shd_admin_canned_movecat()
	135	+{
	136	+ global $context, $smcFunc, $modSettings;
	137	+
	138	+ checkSession('get');
	139	+
	140	+ $_REQUEST['cat'] = isset($_REQUEST['cat']) ? (int) $_REQUEST['cat'] : 0;
	141	+ $_REQUEST['direction'] = isset($_REQUEST['direction']) && in_array($_REQUEST['direction'], array('up', 'down')) ? $_REQUEST['direction'] : '';
	142	+
	143	+ $query = shd_db_query('', '
	144	+ SELECT id_cat, cat_order
	145	+ FROM {db_prefix}helpdesk_cannedreplies_cats',
	146	+ array()
	147	+ );
	148	+
	149	+ if ($smcFunc['db_num_rows']($query) == 0 \|\| empty($_REQUEST['direction']))
	150	+ {
	151	+ $smcFunc['db_free_result']($query);
	152	+ fatal_lang_error('shd_admin_cannedreplies_cannot_move_cat', false);
	153	+ }
	154	+
	155	+ $cats = array();
	156	+ while ($row = $smcFunc['db_fetch_assoc']($query))
	157	+ $cats[$row['cat_order']] = $row['id_cat'];
	158	+
	159	+ ksort($cats);
	160	+
	161	+ $cats_map = array_flip($cats);
	162	+ if (empty($cats_map[$_REQUEST['cat']]))
	163	+ fatal_lang_error('shd_admin_cannedreplies_cannot_move_cat', false);
	164	+
	165	+ $current_pos = $cats_map[$_REQUEST['cat']];
	166	+ $destination = $current_pos + ($_REQUEST['direction'] == 'up' ? -1 : 1);
	167	+
	168	+ if (empty($cats[$destination]))
	169	+ fatal_lang_error('shd_admin_cannedreplies_cannot_move_cat_' . $_REQUEST['direction'], false);
	170	+
	171	+ $other_cat = $cats[$destination];
	172	+
	173	+ shd_db_query('', '
	174	+ UPDATE {db_prefix}helpdesk_cannedreplies_cats
	175	+ SET cat_order = {int:new_pos}
	176	+ WHERE id_cat = {int:cat}',
	177	+ array(
	178	+ 'new_pos' => $destination,
	179	+ 'cat' => $_REQUEST['cat'],
	180	+ )
	181	+ );
	182	+
	183	+ shd_db_query('', '
	184	+ UPDATE {db_prefix}helpdesk_cannedreplies_cats
	185	+ SET cat_order = {int:old_pos}
	186	+ WHERE id_cat = {int:other_cat}',
	187	+ array(
	188	+ 'old_pos' => $current_pos,
	189	+ 'other_cat' => $other_cat,
	190	+ )
	191	+ );
	192	+
	193	+ redirectexit('action=admin;area=helpdesk_cannedreplies');
	194	+}
	195	+
	196	+/**
	197	+ * Handle moving a reply up and down within its category.
	198	+ *
	199	+ * @since 2.0
	200	+*/
	201	+function shd_admin_canned_movereply()
	202	+{
	203	+ global $context, $smcFunc, $modSettings;
	204	+
	205	+ checkSession('get');
	206	+
	207	+ $_REQUEST['reply'] = isset($_REQUEST['reply']) ? (int) $_REQUEST['reply'] : 0;
	208	+ $_REQUEST['direction'] = isset($_REQUEST['direction']) && in_array($_REQUEST['direction'], array('up', 'down')) ? $_REQUEST['direction'] : '';
	209	+
	210	+ $query = shd_db_query('', '
	211	+ SELECT id_reply, reply_order
	212	+ FROM {db_prefix}helpdesk_cannedreplies',
	213	+ array()
	214	+ );
	215	+
	216	+ if ($smcFunc['db_num_rows']($query) == 0 \|\| empty($_REQUEST['direction']))
	217	+ {
	218	+ $smcFunc['db_free_result']($query);
	219	+ fatal_lang_error('shd_admin_cannedreplies_cannot_move_reply', false);
	220	+ }
	221	+
	222	+ $replies = array();
	223	+ while ($row = $smcFunc['db_fetch_assoc']($query))
	224	+ $replies[$row['reply_order']] = $row['id_reply'];
	225	+
	226	+ ksort($replies);
	227	+
	228	+ $replies_map = array_flip($replies);
	229	+ if (empty($replies_map[$_REQUEST['reply']]))
	230	+ fatal_lang_error('shd_admin_cannedreplies_cannot_move_reply', false);
	231	+
	232	+ $current_pos = $replies_map[$_REQUEST['reply']];
	233	+ $destination = $current_pos + ($_REQUEST['direction'] == 'up' ? -1 : 1);
	234	+
	235	+ if (empty($replies[$destination]))
	236	+ fatal_lang_error('shd_admin_cannedreplies_cannot_move_reply_' . $_REQUEST['direction'], false);
	237	+
	238	+ $other_reply = $replies[$destination];
	239	+
	240	+ shd_db_query('', '
	241	+ UPDATE {db_prefix}helpdesk_cannedreplies
	242	+ SET reply_order = {int:new_pos}
	243	+ WHERE id_reply = {int:reply}',
	244	+ array(
	245	+ 'new_pos' => $destination,
	246	+ 'reply' => $_REQUEST['reply'],
	247	+ )
	248	+ );
	249	+
	250	+ shd_db_query('', '
	251	+ UPDATE {db_prefix}helpdesk_cannedreplies
	252	+ SET reply_order = {int:old_pos}
	253	+ WHERE id_reply = {int:other_reply}',
	254	+ array(
	255	+ 'old_pos' => $current_pos,
	256	+ 'other_reply' => $other_reply,
	257	+ )
	258	+ );
	259	+
	260	+ redirectexit('action=admin;area=helpdesk_cannedreplies');
	261	+}
	262	+
	263	+/**
	264	+ * Display the UI for creating a category of canned replies.
	265	+ *
	266	+ * @since 2.0
	267	+*/
	268	+function shd_admin_canned_createcat()
	269	+{
	270	+ global $context, $smcFunc, $txt;
	271	+
	272	+ $context['page_title'] = $txt['shd_admin_cannedreplies_createcat'];
	273	+ $context['sub_template'] = 'shd_edit_canned_category';
	274	+
	275	+ // Setting up for the form. One form, two uses, sneaky, huh.
	276	+ $_REQUEST['cat'] = 'new';
	277	+ $context['category_name'] = '';
	278	+ checkSubmitOnce('register');
	279	+}
	280	+
	281	+function shd_admin_canned_editcat()
	282	+{
	283	+ global $context, $smcFunc, $txt;
	284	+
	285	+ $context['page_title'] = $txt['shd_admin_cannedreplies_editcat'];
	286	+ $context['sub_template'] = 'shd_edit_canned_category';
	287	+
	288	+ $_REQUEST['cat'] = isset($_REQUEST['cat']) ? (int) $_REQUEST['cat'] : 0;
	289	+ $query = $smcFunc['db_query']('', '
	290	+ SELECT cat_name
	291	+ FROM {db_prefix}helpdesk_cannedreplies_cats
	292	+ WHERE id_cat = {int:cat}',
	293	+ array(
	294	+ 'cat' => $_REQUEST['cat'],
	295	+ )
	296	+ );
	297	+ if ($smcFunc['db_num_rows']($query) == 0)
	298	+ {
	299	+ $smcFunc['db_free_result']($query);
	300	+ fatal_lang_error('shd_admin_cannedreplies_thecatisalie', false);
	301	+ }
	302	+
	303	+ list($context['category_name']) = $smcFunc['db_fetch_row']($query);
	304	+ $smcFunc['db_free_result']($query);
	305	+ checkSubmitOnce('register');
	306	+}
	307	+
	308	+function shd_admin_canned_savecat()
	309	+{
	310	+ global $context, $smcFunc, $txt;
	311	+
	312	+ checkSession('request');
	313	+
	314	+ // If we're deleting a category, do it first, get it out the way.
	315	+ if (!empty($_POST['delete']))
	316	+ {
	317	+ $_REQUEST['cat'] = isset($_REQUEST['cat']) ? (int) $_REQUEST['cat'] : 0;
	318	+ if ($_REQUEST['cat'] > 0)
	319	+ {
	320	+ // 1. Get the category's position.
	321	+ $query = $smcFunc['db_query']('', '
	322	+ SELECT cat_order
	323	+ FROM {db_prefix}helpdesk_cannedreplies_cats
	324	+ WHERE id_cat = {int:cat}',
	325	+ array(
	326	+ 'cat' => $_REQUEST['cat'],
	327	+ )
	328	+ );
	329	+ if ($smcFunc['db_num_rows']($query) == 0)
	330	+ redirectexit('action=admin;area=helpdesk_cannedreplies');
	331	+
	332	+ list($old_pos) = $smcFunc['db_fetch_row']($query);
	333	+
	334	+ // 2. Delete the old category.
	335	+ $smcFunc['db_query']('', '
	336	+ DELETE FROM {db_prefix}helpdesk_cannedreplies_cats
	337	+ WHERE id_cat = {int:cat}',
	338	+ array(
	339	+ 'cat' => $_REQUEST['cat'],
	340	+ )
	341	+ );
	342	+ // 3. Bump everything else up one.
	343	+ $smcFunc['db_query']('', '
	344	+ UPDATE {db_prefix}helpdesk_cannedreplies_cats
	345	+ SET cat_order = cat_order - 1
	346	+ WHERE cat_order > {int:old_pos}',
	347	+ array(
	348	+ 'old_pos' => $old_pos,
	349	+ )
	350	+ );
	351	+ // 4. Get all the replies in this category, so we can purge related records.
	352	+ $query = $smcFunc['db_query']('', '
	353	+ SELECT id_reply
	354	+ FROM {db_prefix}helpdesk_cannedreplies
	355	+ WHERE id_cat = {int:cat}',
	356	+ array(
	357	+ 'cat' => (int) $_REQUEST['cat'],
	358	+ )
	359	+ );
	360	+ $replies = array();
	361	+ while ($row = $smcFunc['db_fetch_row']($query))
	362	+ $replies[] = $row[0];
	363	+ $smcFunc['db_free_result']($query);
	364	+
	365	+ if (!empty($replies))
	366	+ {
	367	+ // 5. Remove the dept/reply relationships. (If we have any.)
	368	+ $smcFunc['db_query']('', '
	369	+ DELETE FROM {db_prefix}helpdesk_cannedreplies_depts
	370	+ WHERE id_reply IN ({array_int:replies})',
	371	+ array(
	372	+ 'replies' => $replies,
	373	+ )
	374	+ );
	375	+ // 6. Remove the replies themselves.
	376	+ $smcFunc['db_query']('', '
	377	+ DELETE FROM {db_prefix}helpdesk_cannedreplies
	378	+ WHERE id_reply IN ({array_int:replies})',
	379	+ array(
	380	+ 'replies' => $replies,
	381	+ )
	382	+ );
	383	+ }
	384	+ }
	385	+
	386	+ redirectexit('action=admin;area=helpdesk_cannedreplies');
	387	+ }
	388	+
	389	+ $_POST['catname'] = isset($_POST['catname']) ? strtr($smcFunc['htmlspecialchars']($_POST['catname']), array("\r" => '', "\n" => '', "\t" => '')) : '';
	390	+
	391	+ // There are two things we could be doing here. $_POST['cat'] should be set, and it should be set to 'new' for new categories, or a number of an existing category otherwise.
	392	+ if (empty($_POST['cat']))
	393	+ fatal_lang_error('shd_admin_cannedreplies_thecatisalie', false);
	394	+ elseif (empty($_POST['catname']))
	395	+ fatal_lang_error('shd_admin_cannedreplies_nocatname', false);
	396	+
	397	+ checkSubmitOnce('check');
	398	+
	399	+ // Otherwise we're doing something with a category.
	400	+ if ($_POST['cat'] == 'new')
	401	+ {
	402	+ $query = $smcFunc['db_query']('', '
	403	+ SELECT MAX(cat_order)
	404	+ FROM {db_prefix}helpdesk_cannedreplies_cats');
	405	+ list($current_max) = $smcFunc['db_fetch_row']($query);
	406	+ $smcFunc['db_free_result']($query);
	407	+
	408	+ // Insert the category.
	409	+ $smcFunc['db_insert']('insert',
	410	+ '{db_prefix}helpdesk_cannedreplies_cats',
	411	+ array(
	412	+ 'cat_name' => 'string', 'cat_order' => 'int',
	413	+ ),
	414	+ array(
	415	+ $_POST['catname'], (int) $current_max + 1,
	416	+ ),
	417	+ array(
	418	+ 'id_cat',
	419	+ )
	420	+ );
	421	+ }
	422	+ else
	423	+ {
	424	+ // We're updating, apparently.
	425	+ $smcFunc['db_query']('', '
	426	+ UPDATE {db_prefix}helpdesk_cannedreplies_cats
	427	+ SET cat_name = {string:name}
	428	+ WHERE id_cat = {int:cat}',
	429	+ array(
	430	+ 'name' => $_POST['catname'],
	431	+ 'cat' => (int) $_POST['cat'],
	432	+ )
	433	+ );
	434	+ if ($smcFunc['db_affected_rows']() == 0)
	435	+ fatal_lang_error('shd_admin_cannedreplies_thecatisalie', false);
	436	+ }
	437	+
	438	+ redirectexit('action=admin;area=helpdesk_cannedreplies');
	439	+}
	440	+
	441	+/**
	442	+ * Display the UI for creating a new reply.
	443	+ *
	444	+ * @since 2.0
	445	+*/
	446	+function shd_admin_canned_createreply()
	447	+{
	448	+ global $context, $smcFunc, $txt, $sourcedir, $scripturl;
	449	+
	450	+ $context['page_title'] = $txt['shd_admin_cannedreplies_addreply'];
	451	+ $context['sub_template'] = 'shd_edit_canned_reply';
	452	+
	453	+ $_REQUEST['cat'] = isset($_REQUEST['cat']) ? (int) $_REQUEST['cat'] : 0;
	454	+ $query = $smcFunc['db_query']('', '
	455	+ SELECT cat_name
	456	+ FROM {db_prefix}helpdesk_cannedreplies_cats
	457	+ WHERE id_cat = {int:cat}',
	458	+ array(
	459	+ 'cat' => $_REQUEST['cat'],
	460	+ )
	461	+ );
	462	+
	463	+ if ($smcFunc['db_num_rows']($query) == 0)
	464	+ {
	465	+ $smcFunc['db_free_result']($query);
	466	+ fatal_lang_error('shd_admin_cannedreplies_thecatisalie', false);
	467	+ }
	468	+
	469	+ $smcFunc['db_free_result']($query);
	470	+
	471	+ $context['canned_reply'] = array(
	472	+ 'id' => 'new',
	473	+ 'title' => '',
	474	+ 'body' => '',
	475	+ 'active' => 1,
	476	+ 'vis_user' => '',
	477	+ 'vis_staff' => '',
	478	+ 'cat' => $_REQUEST['cat'],
	479	+ 'depts_selected' => array(),
	480	+ 'depts_available' => array(),
	481	+ );
	482	+ // Now we need to get the possible departments.
	483	+ $query = $smcFunc['db_query']('', '
	484	+ SELECT id_dept, dept_name
	485	+ FROM {db_prefix}helpdesk_depts
	486	+ ORDER BY dept_order');
	487	+ while ($row = $smcFunc['db_fetch_assoc']($query))
	488	+ $context['canned_reply']['depts_available'][$row['id_dept']] = $row['dept_name'];
	489	+ $smcFunc['db_free_result']($query);
	490	+
	491	+ checkSubmitOnce('register');
	492	+
	493	+ require_once($sourcedir . '/Subs-Editor.php');
	494	+
	495	+ $editorOptions = array(
	496	+ 'id' => 'shd_canned_reply',
	497	+ 'value' => $context['canned_reply']['body'],
	498	+ 'labels' => array(
	499	+ 'post_button' => $txt['shd_admin_cannedreplies_addreply'],
	500	+ ),
	501	+ 'preview_type' => 0,
	502	+ 'width' => '70%',
	503	+ 'disable_smiley_box' => false,
	504	+ );
	505	+ create_control_richedit($editorOptions);
	506	+ $context['post_box_name'] = $editorOptions['id'];
	507	+}
	508	+
	509	+function shd_admin_canned_editreply()
	510	+{
	511	+ global $context, $smcFunc, $txt, $sourcedir, $scripturl;
	512	+
	513	+ require_once($sourcedir . '/Subs-Editor.php');
	514	+ require_once($sourcedir . '/Subs-Post.php');
	515	+
	516	+ $context['page_title'] = $txt['shd_admin_cannedreplies_editreply'];
	517	+ $context['sub_template'] = 'shd_edit_canned_reply';
	518	+
	519	+ $_REQUEST['reply'] = isset($_REQUEST['reply']) ? (int) $_REQUEST['reply'] : 0;
	520	+ $query = $smcFunc['db_query']('', '
	521	+ SELECT hdcr.title, hdcr.body, hdcr.vis_user, hdcr.vis_staff, hdcr.active, hdcr.id_cat
	522	+ FROM {db_prefix}helpdesk_cannedreplies AS hdcr
	523	+ WHERE id_reply = {int:reply}',
	524	+ array(
	525	+ 'reply' => $_REQUEST['reply'],
	526	+ )
	527	+ );
	528	+
	529	+ if ($smcFunc['db_num_rows']($query) == 0)
	530	+ {
	531	+ $smcFunc['db_free_result']($query);
	532	+ fatal_lang_error('shd_admin_cannedreplies_thereplyisalie', false);
	533	+ }
	534	+
	535	+ $row = $smcFunc['db_fetch_assoc']($query);
	536	+ $smcFunc['db_free_result']($query);
	537	+
	538	+ $context['canned_reply'] = array(
	539	+ 'id' => $_REQUEST['reply'],
	540	+ 'title' => $row['title'],
	541	+ 'body' => un_preparsecode($row['body']),
	542	+ 'active' => !empty($row['active']),
	543	+ 'vis_user' => !empty($row['vis_user']),
	544	+ 'vis_staff' => !empty($row['vis_staff']),
	545	+ 'cat' => $row['id_cat'],
	546	+ 'depts_selected' => array(),
	547	+ 'depts_available' => array(),
	548	+ );
	549	+
	550	+ // Now we need to get the possible departments.
	551	+ $query = $smcFunc['db_query']('', '
	552	+ SELECT id_dept, dept_name
	553	+ FROM {db_prefix}helpdesk_depts
	554	+ ORDER BY dept_order');
	555	+ while ($row = $smcFunc['db_fetch_assoc']($query))
	556	+ $context['canned_reply']['depts_available'][$row['id_dept']] = $row['dept_name'];
	557	+ $smcFunc['db_free_result']($query);
	558	+
	559	+ // Now any departments this reply is attached to.
	560	+ $query = $smcFunc['db_query']('', '
	561	+ SELECT hdcrd.id_dept
	562	+ FROM {db_prefix}helpdesk_cannedreplies_depts AS hdcrd
	563	+ WHERE hdcrd.id_reply = {int:reply}',
	564	+ array(
	565	+ 'reply' => $_REQUEST['reply'],
	566	+ )
	567	+ );
	568	+ while ($row = $smcFunc['db_fetch_assoc']($query))
	569	+ $context['canned_reply']['depts_selected'][] = $row['id_dept'];
	570	+ $smcFunc['db_free_result']($query);
	571	+
	572	+ checkSubmitOnce('register');
	573	+
	574	+ $editorOptions = array(
	575	+ 'id' => 'shd_canned_reply',
	576	+ 'value' => $context['canned_reply']['body'],
	577	+ 'labels' => array(
	578	+ 'post_button' => $txt['shd_admin_cannedreplies_editreply'],
	579	+ ),
	580	+ 'preview_type' => 0,
	581	+ 'width' => '70%',
	582	+ 'disable_smiley_box' => false,
	583	+ );
	584	+ create_control_richedit($editorOptions);
	585	+ $context['post_box_name'] = $editorOptions['id'];
	586	+}
	587	+
	588	+function shd_admin_canned_savereply()
	589	+{
	590	+ global $context, $smcFunc, $sourcedir, $txt;
	591	+
	592	+ checkSession('request');
	593	+
	594	+ require_once($sourcedir . '/Subs-Editor.php');
	595	+ require_once($sourcedir . '/Subs-Post.php');
	596	+
	597	+ // If we're deleting this reply, do it first and get it out the way.
	598	+ if (!empty($_POST['delete']))
	599	+ {
	600	+ $_REQUEST['reply'] = isset($_REQUEST['reply']) ? (int) $_REQUEST['reply'] : 0;
	601	+ if ($_REQUEST['reply'] > 0)
	602	+ {
	603	+ // 1. Get the current position.
	604	+ $query = $smcFunc['db_query']('', '
	605	+ SELECT reply_order
	606	+ FROM {db_prefix}helpdesk_cannedreplies
	607	+ WHERE id_reply = {int:reply}',
	608	+ array(
	609	+ 'reply' => $_REQUEST['reply'],
	610	+ )
	611	+ );
	612	+ if ($smcFunc['db_num_rows']() == 0)
	613	+ redirectexit('action=admin;area=helpdesk_cannedreplies');
	614	+ list($old_pos) = $smcFunc['db_fetch_row']($query);
	615	+ $smcFunc['db_free_result']($query);
	616	+ // 2. Delete the reply itself.
	617	+ $smcFunc['db_query']('', '
	618	+ DELETE FROM {db_prefix}helpdesk_cannedreplies
	619	+ WHERE id_reply = {int:reply}',
	620	+ array(
	621	+ 'reply' => $_REQUEST['reply'],
	622	+ )
	623	+ );
	624	+ // 3. Shunt the rest up one.
	625	+ $smcFunc['db_query']('', '
	626	+ UPDATE {db_prefix}helpdesk_cannedreplies
	627	+ SET reply_order = reply_order - 1
	628	+ WHERE reply_order > {int:old_pos}',
	629	+ array(
	630	+ 'old_pos' => $old_pos,
	631	+ )
	632	+ );
	633	+ // 4. Delete any attached departments.
	634	+ $smcFunc['db_query']('', '
	635	+ DELETE FROM {db_prefix}helpdesk_cannedreplies_depts
	636	+ WHERE id_reply = {int:reply}',
	637	+ array(
	638	+ 'reply' => $_REQUEST['reply'],
	639	+ )
	640	+ );
	641	+ }
	642	+ redirectexit('action=admin;area=helpdesk_cannedreplies');
	643	+ }
	644	+
	645	+ if (empty($_REQUEST['reply']))
	646	+ fatal_lang_error('shd_admin_cannedreplies_thereplyisalie', false);
	647	+
	648	+ $_POST['title'] = isset($_POST['title']) ? strtr($smcFunc['htmlspecialchars']($_POST['title']), array("\r" => '', "\n" => '', "\t" => '')) : '';
	649	+ if (empty($_POST['title']))
	650	+ fatal_lang_error('shd_admin_cannedreplies_notitle', false);
	651	+
	652	+ $_REQUEST['shd_canned_reply'] = isset($_POST['shd_canned_reply']) ? $_POST['shd_canned_reply'] : '';
	653	+
	654	+ // If we came from WYSIWYG, we need to convert from HTML to bbc, then unhtml it.
	655	+ if (!empty($_REQUEST['shd_canned_reply_mode']))
	656	+ {
	657	+ $_REQUEST['shd_canned_reply'] = un_htmlspecialchars(html_to_bbc($_REQUEST['shd_canned_reply']));
	658	+ $_POST['shd_canned_reply'] = $_REQUEST['shd_canned_reply'];
	659	+ }
	660	+
	661	+ if ($smcFunc['htmltrim']($smcFunc['htmlspecialchars']($_POST['shd_canned_reply']), ENT_QUOTES) === '')
	662	+ fatal_lang_error('shd_admin_cannedreplies_nobody', false);
	663	+
	664	+ $_POST['shd_canned_reply'] = $smcFunc['htmlspecialchars']($_POST['shd_canned_reply'], ENT_QUOTES);
	665	+ preparsecode($_POST['shd_canned_reply']);
	666	+
	667	+ // Now clean up the rest of the stuff.
	668	+ $_POST['vis_user'] = !empty($_POST['vis_user']) ? 1 : 0;
	669	+ $_POST['vis_staff'] = !empty($_POST['vis_staff']) ? 1 : 0;
	670	+ $_POST['active'] = !empty($_POST['active']) ? 1 : 0;
	671	+
	672	+ // Verify the destination category exists.
	673	+ if (!isset($_POST['cat']))
	674	+ fatal_lang_error('shd_admin_cannedreplies_thecatisalie', false);
	675	+
	676	+ $query = $smcFunc['db_query']('', '
	677	+ SELECT cat_name
	678	+ FROM {db_prefix}helpdesk_cannedreplies_cats
	679	+ WHERE id_cat = {int:cat}',
	680	+ array(
	681	+ 'cat' => (int) $_REQUEST['cat'],
	682	+ )
	683	+ );
	684	+ if ($smcFunc['db_num_rows']($query) == 0)
	685	+ {
	686	+ $smcFunc['db_free_result']($query);
	687	+ fatal_lang_error('shd_admin_cannedreplies_thecatisalie', false);
	688	+ }
	689	+ $smcFunc['db_free_result']($query);
	690	+
	691	+ // Lastly, figure out what departments we're doing.
	692	+ $depts_insert = array();
	693	+ $query = $smcFunc['db_query']('', '
	694	+ SELECT id_dept
	695	+ FROM {db_prefix}helpdesk_depts
	696	+ ORDER BY dept_order');
	697	+ while ($row = $smcFunc['db_fetch_assoc']($query))
	698	+ if (!empty($_POST['dept_' . $row['id_dept']]))
	699	+ $depts_insert[] = $row['id_dept'];
	700	+ $smcFunc['db_free_result']($query);
	701	+
	702	+ checkSubmitOnce('check');
	703	+
	704	+ if ($_REQUEST['reply'] == 'new')
	705	+ {
	706	+ // 1. Get the next reply order
	707	+ $query = $smcFunc['db_query']('', '
	708	+ SELECT MAX(reply_order)
	709	+ FROM {db_prefix}helpdesk_cannedreplies');
	710	+ list($current_max) = $smcFunc['db_fetch_row']($query);
	711	+ $smcFunc['db_free_result']($query);
	712	+
	713	+ // 2. Insert the row.
	714	+ $smcFunc['db_insert']('insert',
	715	+ '{db_prefix}helpdesk_cannedreplies',
	716	+ array(
	717	+ 'id_cat' => 'int', 'title' => 'string', 'body' => 'string',
	718	+ 'vis_user' => 'int', 'vis_staff' => 'int', 'reply_order' => 'int', 'active' => 'int',
	719	+ ),
	720	+ array(
	721	+ $_POST['cat'], $_POST['title'], $_POST['shd_canned_reply'],
	722	+ $_POST['vis_user'], $_POST['vis_staff'], (int) $current_max + 1, $_POST['active'],
	723	+ ),
	724	+ array(
	725	+ 'id_cat',
	726	+ )
	727	+ );
	728	+
	729	+ // 3. Insert the departments.
	730	+ $reply_id = $smcFunc['db_insert_id']('{db_prefix}helpdesk_cannedreplies', 'id_reply');
	731	+ if (empty($reply_id))
	732	+ fatal_lang_error('shd_admin_cannedreplies_notcreated', false);
	733	+
	734	+ $insert = array();
	735	+ foreach ($depts_insert as $dept)
	736	+ $insert[] = array($dept, $reply_id);
	737	+
	738	+ $smcFunc['db_insert']('insert',
	739	+ '{db_prefix}helpdesk_cannedreplies_depts',
	740	+ array(
	741	+ 'id_dept' => 'int', 'id_reply' => 'int',
	742	+ ),
	743	+ $insert,
	744	+ array(
	745	+ 'id_dept', 'id_reply',
	746	+ )
	747	+ );
	748	+ }
	749	+ else
	750	+ {
	751	+ // Verify it exists.
	752	+ $query = $smcFunc['db_query']('', '
	753	+ SELECT id_reply
	754	+ FROM {db_prefix}helpdesk_cannedreplies
	755	+ WHERE id_reply = {int:reply}',
	756	+ array(
	757	+ 'reply' => $_REQUEST['reply'],
	758	+ )
	759	+ );
	760	+ if ($smcFunc['db_num_rows']($query) == 0)
	761	+ fatal_lang_error('shd_admin_cannedreplies_thereplyisalie', false);
	762	+ $smcFunc['db_free_result']($query);
	763	+
	764	+ // We're updating, apparently.
	765	+ $smcFunc['db_query']('', '
	766	+ UPDATE {db_prefix}helpdesk_cannedreplies
	767	+ SET title = {string:title},
	768	+ body = {string:body},
	769	+ vis_user = {int:vis_user},
	770	+ vis_staff = {int:vis_staff},
	771	+ active = {int:active}
	772	+ WHERE id_reply = {int:reply}',
	773	+ array(
	774	+ 'reply' => $_REQUEST['reply'],
	775	+ 'title' => $_POST['title'],
	776	+ 'body' => $_POST['shd_canned_reply'],
	777	+ 'vis_user' => $_POST['vis_user'],
	778	+ 'vis_staff' => $_POST['vis_staff'],
	779	+ 'active' => $_POST['active'],
	780	+ )
	781	+ );
	782	+
	783	+ // Sort out departments. Nuke the existing ones first.
	784	+ $smcFunc['db_query']('', '
	785	+ DELETE FROM {db_prefix}helpdesk_cannedreplies_depts
	786	+ WHERE id_reply = {int:reply}',
	787	+ array(
	788	+ 'reply' => $_REQUEST['reply'],
	789	+ )
	790	+ );
	791	+
	792	+ $insert = array();
	793	+ foreach ($depts_insert as $dept)
	794	+ $insert[] = array($dept, $_REQUEST['reply']);
	795	+
	796	+ $smcFunc['db_insert']('insert',
	797	+ '{db_prefix}helpdesk_cannedreplies_depts',
	798	+ array(
	799	+ 'id_dept' => 'int', 'id_reply' => 'int',
	800	+ ),
	801	+ $insert,
	802	+ array(
	803	+ 'id_dept', 'id_reply',
	804	+ )
	805	+ );
	806	+ }
	807	+
	808	+ redirectexit('action=admin;area=helpdesk_cannedreplies');
	809	+}
	810	+
	811	+?>
0	812	\ No newline at end of file

sd_source/SimpleDesk-AdminDepartments.php

View file @ 4947929

@@ -154,7 +154,7 @@ function shd_admin_dept_move()
 		)
 	);
 
-	redirectexit('action=admin;area=helpdesk_depts;' . $context['session_var'] . '=' . $context['session_id']);
+	redirectexit('action=admin;area=helpdesk_depts');
 }
 
 function shd_admin_create_dept()

sd_source/SimpleDesk-AjaxHandler.php

View file @ 4947929

...	...	@@ -63,6 +63,7 @@ function shd_ajax()
63	63	'quote' => 'shd_ajax_quote',
64	64	'assign' => 'shd_ajax_assign',
65	65	'assign2' => 'shd_ajax_assign2',
	66	+ 'canned' => 'shd_ajax_canned',
66	67	);
67	68
68	69	$context['ajax_return'] = array();
...	...	@@ -361,6 +362,94 @@ function shd_ajax_quote()
361	362	$context['ajax_raw'] = '<quote>' . $message . '</quote>';
362	363	}
363	364
	365	+/**
	366	+ * Collects a canned reply from the database and serves it via XML for insertion.
	367	+ *
	368	+ * Operations:
	369	+ * - Session check; failing in a regular fashion (as opposed to normal return since we're using ;xml in the URL; the SMF handler can deal with that)
	370	+ * - Checks for a department number in the URL, validates access to that department then queries for the requested template.
	371	+ * - Call un_preparsecode to remove extraneous sanity encoding.
	372	+ * - Convert to SMF style BBC-to-HTML if using WYSIWYG
	373	+ * - Do other XML sanitising
	374	+ * - Return via $context['ajax_raw'] for {@link shd_ajax()} to output
	375	+*/
	376	+function shd_ajax_canned()
	377	+{
	378	+ global $modSettings, $user_info, $txt, $settings, $context;
	379	+ global $sourcedir, $smcFunc;
	380	+
	381	+ loadLanguage('Post');
	382	+ checkSession('get');
	383	+
	384	+ include_once($sourcedir . '/Subs-Post.php');
	385	+
	386	+ $_REQUEST['reply'] = !empty($_REQUEST['reply']) ? (int) $_REQUEST['reply'] : 0;
	387	+ $message = '';
	388	+ if (!empty($_REQUEST['reply']) && !empty($context['ticket_id']))
	389	+ {
	390	+ $query = shd_db_query('', '
	391	+ SELECT hdt.id_member_started, hdt.id_dept, hdcr.body, hdcr.vis_user, hdcr.vis_staff
	392	+ FROM {db_prefix}helpdesk_tickets AS hdt
	393	+ INNER JOIN {db_prefix}helpdesk_cannedreplies_depts AS hdcrd ON (hdt.id_dept = hdcrd.id_dept)
	394	+ INNER JOIN {db_prefix}helpdesk_cannedreplies AS hdcr ON (hdcrd.id_reply = hdcr.id_reply)
	395	+ WHERE hdt.id_ticket = {int:ticket}
	396	+ AND hdcr.id_reply = {int:reply}
	397	+ AND hdcr.active = 1
	398	+ AND {query_see_ticket}',
	399	+ array(
	400	+ 'ticket' => $context['ticket_id'],
	401	+ 'reply' => $_REQUEST['reply'],
	402	+ )
	403	+ );
	404	+ if ($smcFunc['db_num_rows']($query) == 0)
	405	+ {
	406	+ $smcFunc['db_free_result']($query);
	407	+ return $context['ajax_raw'] = '<quote>' . $message . '</quote>';
	408	+ }
	409	+
	410	+ $row = $smcFunc['db_fetch_assoc']($query);
	411	+ $smcFunc['db_free_result']($query);
	412	+
	413	+ // Check ability to reply to this ticket. No ability to reply at all, no canned reply.
	414	+ if (!shd_allowed_to('shd_reply_ticket_own', $row['id_dept']) && !shd_allowed_to('shd_reply_ticket_any', $row['id_dept']))
	415	+ return $context['ajax_raw'] = '<quote>' . $message . '</quote>';
	416	+
	417	+ // Now check for can-reply-to-own (reply to any will pass this check correctly anyway)
	418	+ if (!shd_allowed_to('shd_reply_ticket_any', $row['id_dept']) && shd_allowed_to('shd_reply_ticket_own', $row['id_dept']) && $row['id_member_started'] != $user_info['id'])
	419	+ return $context['ajax_raw'] = '<quote>' . $message . '</quote>';
	420	+
	421	+ // Now verify the per-reply visibility. Only applies to non admins anyway...
	422	+ if (!shd_allowed_to('admin_helpdesk', $row['id_dept']) && !$user_info['is_admin'])
	423	+ {
	424	+ if (shd_allowed_to('shd_staff', $row['id_dept']) && empty($row['vis_staff']))
	425	+ return $context['ajax_raw'] = '<quote>' . $message . '</quote>';
	426	+ elseif (!shd_allowed_to('shd_staff', $row['id_dept']) && empty($row['vis_user']))
	427	+ return $context['ajax_raw'] = '<quote>' . $message . '</quote>';
	428	+ }
	429	+
	430	+ $message = un_preparsecode($row['body']);
	431	+
	432	+ // Censor the message!
	433	+ censorText($message);
	434	+ $message = preg_replace('~<br ?/?' . '>~i', "\n", $row['body']);
	435	+
	436	+ // Make the body HTML if need be.
	437	+ if (!empty($_REQUEST['mode']))
	438	+ {
	439	+ require_once($sourcedir . '/Subs-Editor.php');
	440	+ $message = strtr($message, array('<' => '#smlt#', '>' => '#smgt#', '&' => '#smamp#'));
	441	+ $message = bbc_to_html($message);
	442	+ $lb = '<br />';
	443	+ }
	444	+ else
	445	+ $lb = "\n";
	446	+ }
	447	+
	448	+ $message = strtr($message, array(' ' => ' ', '<' => '<', '>' => '>'));
	449	+
	450	+ $context['ajax_raw'] = '<quote>' . $message . '</quote>';
	451	+}
	452	+
364	453	/**
365	454	* Returns the list of possible assignees for a ticket for AJAX assignment purposes.
366	455	*

sd_source/SimpleDesk-Display.php

View file @ 4947929

@@ -662,6 +662,8 @@ function shd_view_ticket()
 	$context['ticket_form']['num_replies'] = $context['ticket']['num_replies'];
 	$context['ticket_form']['disable_smileys'] = empty($modSettings['shd_allow_ticket_smileys']);
 	shd_posting_additional_options();
+	if ($context['can_reply'])
+		shd_load_canned_replies();
 
 	// Set up the fancy editor
 	shd_postbox(

sd_source/SimpleDesk-Post.php

View file @ 4947929

@@ -788,6 +788,7 @@ function shd_post_reply()
 	);
 	$context['can_solve'] = (shd_allowed_to('shd_resolve_ticket_any', $ticketinfo['dept']) || (shd_allowed_to('shd_resolve_ticket_own', $ticketinfo['dept']) && $ticketinfo['starter_id'] == $user_info['id']));
 	shd_posting_additional_options();
+	shd_load_canned_replies();
 
 	// Ticket privacy
 	if (empty($modSettings['shd_privacy_display']) || $modSettings['shd_privacy_display'] == 'smart')
@@ -1015,6 +1016,7 @@ function shd_save_reply()
 	$context['log_action'] = $new_reply ? 'newreply' : 'editreply';
 	$context['log_params']['subject'] = $context['ticket_form']['subject'];
 	shd_posting_additional_options();
+	shd_load_canned_replies();
 
 	// Ticket privacy
 	if (empty($modSettings['shd_privacy_display']) || $modSettings['shd_privacy_display'] == 'smart')
@@ -2025,4 +2027,48 @@ function shd_check_dependencies()
 
 	return '';
 }
+
+/**
+ *	Loads the possible permutations of canned replies.
+ *
+ *	@since 2.0
+*/
+function shd_load_canned_replies()
+{
+	global $context, $smcFunc, $user_info;
+
+	if ($context['user']['is_admin'] || shd_allowed_to('admin_helpdesk', $context['shd_department']))
+		$visible = '';
+	elseif (shd_allowed_to('shd_staff', $context['shd_department']))
+		$visible = '
+			AND hdcr.vis_staff = 1';
+	else
+		$visible = '
+			AND hdcr.vis_user = 1';
+
+	$context['canned_replies'] = array();
+
+	$query = $smcFunc['db_query']('', '
+		SELECT hdcr.id_reply, hdcr.title, hdcrc.id_cat, hdcrc.cat_name
+		FROM {db_prefix}helpdesk_cannedreplies AS hdcr
+			INNER JOIN {db_prefix}helpdesk_cannedreplies_cats AS hdcrc ON (hdcr.id_cat = hdcrc.id_cat)
+			INNER JOIN {db_prefix}helpdesk_cannedreplies_depts AS hdcrd ON (hdcrd.id_reply = hdcr.id_reply)
+		WHERE hdcrd.id_dept = {int:dept}
+			AND hdcr.active = 1' . $visible . '
+		ORDER BY hdcrc.cat_order, hdcr.reply_order',
+		array(
+			'dept' => $context['shd_department'],
+		)
+	);
+	while ($row = $smcFunc['db_fetch_assoc']($query))
+	{
+		if (!isset($context['canned_replies'][$row['id_cat']]))
+			$context['canned_replies'][$row['id_cat']] = array(
+				'name' => $row['cat_name'],
+				'replies' => array(),
+			);
+		$context['canned_replies'][$row['id_cat']]['replies'][$row['id_reply']] = $row['title'];
+	}
+}
+
 ?>
\ No newline at end of file

sd_source/Subs-SimpleDesk.php

View file @ 4947929

@@ -924,7 +924,7 @@ function shd_profile_link($name, $id = 0)
 /**
  *	Generate an image URL given the base filename.
  *
- *	As of 1.1, images can live either in the main Themes/default/images/simpledesk folder, or additionally in Themes/default/images/sd_plugins,
+ *	As of 2.0, images can live either in the main Themes/default/images/simpledesk folder, or additionally in Themes/default/images/sd_plugins,
  *	the latter of which is intended for plugins (the former is removed on SD uninstall, the latter is not)
  *
  *	It should only be used in cases where there is ambiguity over where the image may live, e.g. preferences, permissions UIs. If there is no
@@ -1952,6 +1952,11 @@ function shd_main_menu_admin($helpdesk_admin)
 			'href' => $scripturl . '?action=admin;area=helpdesk_options',
 			'show' => true,
 		),
+		'cannedreplies' => array(
+			'title' => $txt['shd_admin_cannedreplies'],
+			'href' => $scripturl . '?action=admin;area=helpdesk_cannedreplies',
+			'show' => true,
+		),
 		'custom_fields' => array(
 			'title' => $txt['shd_admin_custom_fields'],
 			'href' => $scripturl . '?action=admin;area=helpdesk_customfield',

sd_source/Subs-SimpleDeskAdmin.php

View file @ 4947929

@@ -403,6 +403,14 @@ function shd_admin_bootstrap(&$admin_areas)
 						'notifications' => array($txt['shd_admin_options_notifications']),
 					),
 				),
+				'helpdesk_cannedreplies' => array(
+					'label' => $txt['shd_admin_cannedreplies'],
+					'file' => 'sd_source/SimpleDesk-Admin.php',
+					'icon' => 'shd/cannedreplies.png',
+					'function' => 'shd_admin_main',
+					'subsections' => array(
+					),
+				),
 				'helpdesk_customfield' => array(
 					'label' => $txt['shd_admin_custom_fields'],
 					'file' => 'sd_source/SimpleDesk-Admin.php',

sd_template/SimpleDesk-AdminCannedReplies.template.php

View file @ 4947929

...	...	@@ -0,0 +1,251 @@
	1	+<?php
	2	+// Version: 2.0 Anatidae; SimpleDesk's administration/canned replies area
	3	+
	4	+/**
	5	+ * Displays SimpleDesk's administration for canned replies, front page, creation and editing.
	6	+ *
	7	+ * @package template
	8	+ * @since 2.0
	9	+*/
	10	+
	11	+/**
	12	+ * Display the front page of the SimpleDesk departments.
	13	+ *
	14	+ * @since 2.0
	15	+*/
	16	+function template_shd_cannedreplies_home()
	17	+{
	18	+ global $context, $settings, $txt, $modSettings, $scripturl;
	19	+
	20	+ echo '
	21	+ <div class="tborder">
	22	+ <div class="cat_bar grid_header">
	23	+ <h3 class="catbg">
	24	+ <img src="', $settings['default_images_url'], '/simpledesk/cannedreplies.png" class="icon" alt="*">
	25	+ ', $txt['shd_admin_cannedreplies_home'], '
	26	+ </h3>
	27	+ </div>
	28	+ <p class="description">
	29	+ ', $txt['shd_admin_cannedreplies_homedesc'], '
	30	+ </p>
	31	+ </div>';
	32	+
	33	+ if (empty($context['canned_replies']))
	34	+ {
	35	+ echo '
	36	+ <br />
	37	+ <div class="tborder">
	38	+ <div class="title_bar">
	39	+ <h3 class="titlebg">
	40	+ ', $txt['shd_admin_cannedreplies_nocats'], '
	41	+ </h3>
	42	+ </div>
	43	+ </div>';
	44	+ }
	45	+ else
	46	+ {
	47	+ foreach ($context['canned_replies'] as $cat_id => $cat)
	48	+ {
	49	+ echo '
	50	+ <div class="tborder">
	51	+ <br />
	52	+ <div class="cat_bar grid_header">
	53	+ <h3 class="catbg">
	54	+ ', $cat['name'], '
	55	+ ', !empty($cat['move_up']) ? ('<a href="' . $scripturl . '?action=admin;area=helpdesk_cannedreplies;sa=movecat;cat=' . $cat_id . ';direction=up;' . $context['session_var'] . '=' . $context['session_id'] . '"><img src="' . $settings['default_images_url'] . '/simpledesk/move_up.png" alt="' . $txt['shd_admin_move_up'] . '" title="' . $txt['shd_admin_move_up'] . '" /></a>') : '', '
	56	+ ', !empty($cat['move_down']) ? ('<a href="' . $scripturl . '?action=admin;area=helpdesk_cannedreplies;sa=movecat;cat=' . $cat_id . ';direction=down;' . $context['session_var'] . '=' . $context['session_id'] . '"><img src="' . $settings['default_images_url'] . '/simpledesk/move_down.png" alt="' . $txt['shd_admin_move_down'] . '" title="' . $txt['shd_admin_move_down'] . '" /></a>') : '', '
	57	+ <a href="', $scripturl, '?action=admin;area=helpdesk_cannedreplies;sa=editcat;cat=' . $cat_id . ';', $context['session_var'], '=', $context['session_id'], '"><img src="', $settings['default_images_url'], '/simpledesk/edit.png" class="icon" alt="', $txt['shd_ticket_edit'],'" title="', $txt['shd_ticket_edit'], '" /></a>
	58	+ </h3>
	59	+ </div>
	60	+ <table class="shd_ticketlist" cellspacing="0" width="100%">
	61	+ <tr class="titlebg">
	62	+ <td width="30%" class="shd_nowrap">', $txt['shd_admin_cannedreplies_replyname'], '</td>
	63	+ <td width="25%">', $txt['shd_departments'], '</td>
	64	+ <td>', $txt['shd_admin_cannedreplies_isactive'], '</td>
	65	+ <td>', $txt['shd_admin_cannedreplies_visibleto'], '</td>
	66	+ <td colspan="3" width="1%" class="shd_nowrap">', $txt['shd_admin_custom_fields_move'], '</td>
	67	+ <td colspan="2" width="1%" class="shd_nowrap">', $txt['shd_actions'], '</td>
	68	+ </tr>';
	69	+
	70	+ if (empty($cat['replies']))
	71	+ {
	72	+ $use_bg2 = false;
	73	+ echo '
	74	+ <tr class="windowbg2">
	75	+ <td colspan="9" class="centertext">', $txt['shd_admin_cannedreplies_emptycat'], '</td>
	76	+ </tr>';
	77	+ }
	78	+ else
	79	+ {
	80	+ $use_bg2 = true;
	81	+ foreach ($cat['replies'] as $reply)
	82	+ {
	83	+ echo '
	84	+ <tr class="windowbg', $use_bg2 ? '2' : '', '">
	85	+ <td>', $reply['title'], '</td>
	86	+ <td>', $reply['depts'], '</td>
	87	+ <td><img src="', $settings['default_images_url'], '/simpledesk/cf_', $reply['active_string'], '.png" alt="', $txt['shd_admin_custom_fields_' . $reply['active_string']], '" title="', $txt['shd_admin_custom_fields_' . $reply['active_string']], '" /></td>
	88	+ <td>
	89	+ ', !empty($reply['vis_user']) ? '<img src="' . $settings['default_images_url'] . '/simpledesk/user.png" class="icon" alt="*" />' : '', '
	90	+ ', !empty($reply['vis_staff']) ? '<img src="' . $settings['default_images_url'] . '/simpledesk/staff.png" class="icon" alt="*" />' : '', '
	91	+ <img src="', $settings['default_images_url'], '/simpledesk/admin.png" class="icon" alt="" />
	92	+ </td>
	93	+ <td>', !empty($reply['move_up']) ? ('<a href="' . $scripturl . '?action=admin;area=helpdesk_cannedreplies;sa=movereply;reply=' . $reply['id_reply'] . ';direction=up;' . $context['session_var'] . '=' . $context['session_id'] . '"><img src="' . $settings['default_images_url'] . '/simpledesk/move_up.png" alt="' . $txt['shd_admin_move_up'] . '" title="' . $txt['shd_admin_move_up'] . '" /></a>') : '', '</td>
	94	+ <td>', !empty($reply['move_down']) ? ('<a href="' . $scripturl . '?action=admin;area=helpdesk_cannedreplies;sa=movereply;reply=' . $reply['id_reply'] . ';direction=down;' . $context['session_var'] . '=' . $context['session_id'] . '"><img src="' . $settings['default_images_url'] . '/simpledesk/move_down.png" alt="' . $txt['shd_admin_move_down'] . '" title="' . $txt['shd_admin_move_down'] . '" /></a>') : '', '</td>
	95	+ <td>', $context['move_between_cats'] ? ('<a href="' . $scripturl . '?action=admin;area=helpdesk_cannedreplies;reply=' . $reply['id_reply'] . '"><img src="' . $settings['default_images_url'] . '/simpledesk/movedept.png" alt="' . $txt['shd_admin_cannedreplies_move_between_cat'] . '" title="' . $txt['shd_admin_cannedreplies_move_between_cat'] . '" /></a>') : '', '</td>
	96	+ <td><a href="', $scripturl, '?action=admin;area=helpdesk_cannedreplies;sa=editreply;reply=' . $reply['id_reply'] . ';', $context['session_var'], '=', $context['session_id'], '"><img src="', $settings['default_images_url'], '/simpledesk/edit.png" class="icon" alt="', $txt['shd_ticket_edit'],'" title="', $txt['shd_ticket_edit'], '" /></a></td>
	97	+ <td><a href="', $scripturl, '?action=admin;area=helpdesk_cannedreplies;sa=savereply;reply=' . $reply['id_reply'] . ';delete;', $context['session_var'], '=', $context['session_id'], '" onclick="return confirm(' . JavaScriptEscape($txt['shd_admin_cannedreplies_delete_confirm']). ');"><img src="', $settings['default_images_url'], '/simpledesk/delete.png" class="icon" alt="', $txt['shd_ticket_delete'],'" title="', $txt['shd_ticket_delete'], '" /></a></td>
	98	+ </tr>';
	99	+ $use_bg2 = !$use_bg2;
	100	+ }
	101	+ }
	102	+
	103	+ echo '
	104	+ <tr class="windowbg', $use_bg2 ? '2' : '', '">
	105	+ <td colspan="9" class="righttext">[<a href="', $scripturl, '?action=admin;area=helpdesk_cannedreplies;sa=createreply;cat=', $cat_id, '">', $txt['shd_admin_cannedreplies_addreply'], '</a>]</td>
	106	+ </tr>
	107	+ </table>
	108	+ </div>';
	109	+ }
	110	+ }
	111	+
	112	+ echo '
	113	+ <div class="flow_auto">
	114	+ <div class="floatright">
	115	+ <div class="additional_row">[<a href="', $scripturl, '?action=admin;area=helpdesk_cannedreplies;sa=createcat">', $txt['shd_admin_cannedreplies_createcat'], '</a>]</div>
	116	+ </div>
	117	+ </div>';
	118	+}
	119	+
	120	+function template_shd_edit_canned_category()
	121	+{
	122	+ global $context, $settings, $txt, $modSettings, $scripturl;
	123	+
	124	+ echo '
	125	+ <div class="tborder">
	126	+ <div class="cat_bar">
	127	+ <h3 class="catbg">
	128	+ <img src="', $settings['default_images_url'], '/simpledesk/cannedreplies.png" class="icon" alt="*" />
	129	+ ', $txt['shd_admin_cannedreplies_home'], '
	130	+ </h3>
	131	+ </div>
	132	+ <p class="description">
	133	+ ', $txt['shd_admin_cannedreplies_homedesc'], '
	134	+ </p>
	135	+ </div>
	136	+ <div class="cat_bar grid_header">
	137	+ <h3 class="catbg">
	138	+ <img src="', $settings['default_images_url'], '/simpledesk/additional_information.png" alt="*" />
	139	+ ', $context['page_title'], '
	140	+ </h3>
	141	+ </div>
	142	+ <div class="roundframe">
	143	+ <form action="', $scripturl, '?action=admin;area=helpdesk_cannedreplies;sa=savecat" method="post">
	144	+ <div class="content">
	145	+ <dl class="settings">
	146	+ <dt><strong>', $txt['shd_admin_cannedreplies_categoryname'], '</strong></dt>
	147	+ <dd><input type="text" name="catname" id="catname" class="input_text" size="30" value="', $context['category_name'], '" /></dd>
	148	+ </dl>
	149	+ </div>
	150	+ <input type="submit" value="', $context['page_title'], '" onclick="return submitThisOnce(this);" accesskey="s" class="button_submit" />';
	151	+
	152	+ if ($_REQUEST['cat'] != 'new')
	153	+ echo '
	154	+ <input type="submit" name="delete" value="', $txt['shd_admin_cannedreplies_deletecat'], '" onclick="return confirm(', JavaScriptEscape($txt['shd_admin_cannedreplies_delete_confirm']), ') && submitThisOnce(this);" class="button_submit" />';
	155	+
	156	+ echo '
	157	+ <input type="hidden" name="cat" value="', $_REQUEST['cat'], '" />
	158	+ <input type="hidden" name="', $context['session_var'], '" value="', $context['session_id'], '" />
	159	+ <input type="hidden" name="seqnum" value="', $context['form_sequence_number'], '" />
	160	+ </form>
	161	+ </div>
	162	+ <span class="lowerframe"><span></span></span>';
	163	+}
	164	+
	165	+function template_shd_edit_canned_reply()
	166	+{
	167	+ global $context, $settings, $txt, $modSettings, $scripturl;
	168	+
	169	+ $editor_context = &$context['controls']['richedit'][$context['post_box_name']];
	170	+
	171	+ echo '
	172	+ <div class="tborder">
	173	+ <div class="cat_bar">
	174	+ <h3 class="catbg">
	175	+ <img src="', $settings['default_images_url'], '/simpledesk/cannedreplies.png" class="icon" alt="*" />
	176	+ ', $txt['shd_admin_cannedreplies_home'], '
	177	+ </h3>
	178	+ </div>
	179	+ <p class="description">
	180	+ ', $txt['shd_admin_cannedreplies_homedesc'], '
	181	+ </p>
	182	+ </div>
	183	+ <form action="', $scripturl, '?action=admin;area=helpdesk_cannedreplies;sa=savereply" method="post">
	184	+ <div class="cat_bar grid_header">
	185	+ <h3 class="catbg">
	186	+ <img src="', $settings['default_images_url'], '/simpledesk/additional_information.png" alt="*" />
	187	+ ', $context['page_title'], '
	188	+ </h3>
	189	+ </div>
	190	+ <div class="roundframe">
	191	+ <div class="content">
	192	+ <dl class="permsettings cannedsettings">
	193	+ <dt><strong>', $txt['shd_admin_cannedreplies_replytitle'], '</strong></dt>
	194	+ <dd><input type="text" class="input_text" value="', $context['canned_reply']['title'], '" name="title" /></dd>
	195	+ <dt><strong>', $txt['shd_admin_cannedreplies_content'], '</strong>
	196	+ <dd>
	197	+ <div id="bbcbox"></div>
	198	+ <div id="smileybox"></div>',
	199	+ template_control_richedit($context['post_box_name'], 'smileybox', 'bbcbox'), '
	200	+ </dd>
	201	+ <dt><strong>', $txt['shd_admin_cannedreplies_active'], '</strong></dt>
	202	+ <dd><input type="checkbox" name="active" class="input_check"', !empty($context['canned_reply']['active']) ? ' checked="checked"' : '', ' />
	203	+ <dt><strong>', $txt['shd_admin_cannedreplies_selectvisible'], '</strong></dt>
	204	+ <dd>
	205	+ <input type="checkbox" name="vis_user" class="input_check"', !empty($context['canned_reply']['vis_user']) ? ' checked="checked"' : '', ' /> <img src="', $settings['default_images_url'], '/simpledesk/user.png" class="icon" alt="', $txt['shd_admin_custom_field_users'], '" title="', $txt['shd_admin_custom_field_users'], '">
	206	+ <input type="checkbox" name="vis_staff" class="input_check"', !empty($context['canned_reply']['vis_staff']) ? ' checked="checked"' : '', ' /> <img src="', $settings['default_images_url'], '/simpledesk/staff.png" class="icon" alt="', $txt['shd_admin_custom_field_staff'], '" title="', $txt['shd_admin_custom_field_staff'], '">
	207	+ <input type="checkbox" name="vis_admin" class="input_check" checked="checked" disabled="disabled"> <img src="', $settings['default_images_url'], '/simpledesk/admin.png" class="icon" alt="', $txt['shd_admin_custom_field_admins'], '" title="', $txt['shd_admin_custom_field_admins'], '">
	208	+ </dd>
	209	+ </dl>
	210	+ </div>
	211	+ </div>
	212	+ <span class="lowerframe"><span></span></span>
	213	+ <br />
	214	+ <div class="cat_bar grid_header">
	215	+ <h3 class="catbg">
	216	+ <img src="', $settings['default_images_url'], '/simpledesk/departments.png" alt="*" />
	217	+ ', $txt['shd_admin_cannedreplies_departments'], '
	218	+ </h3>
	219	+ </div>
	220	+ <div class="roundframe">
	221	+ <div class="content">
	222	+ <dl class="permsettings cannedsettings">';
	223	+
	224	+ foreach ($context['canned_reply']['depts_available'] as $dept_id => $dept_name)
	225	+ {
	226	+ echo '
	227	+ <dt><strong>', $dept_name, '</strong></dt>
	228	+ <dd><input type="checkbox" name="dept_', $dept_id, '"', in_array($dept_id, $context['canned_reply']['depts_selected']) ? ' checked="checked"' : '', ' class="input_check" /></dd>';
	229	+ }
	230	+
	231	+ echo '
	232	+ </dl>
	233	+ </div>
	234	+ </div>
	235	+ <span class="lowerframe"><span></span></span>
	236	+ <br />
	237	+ <input type="submit" value="', isset($editor_context['labels']['post_button']) ? $editor_context['labels']['post_button'] : $txt['save'], '" tabindex="', $context['tabindex']++, '" accesskey="s" class="button_submit" />';
	238	+
	239	+ if ($context['canned_reply']['id'] != 'new')
	240	+ echo '
	241	+ <input type="submit" name="delete" value="', $txt['shd_admin_cannedreplies_deletereply'], '" onclick="return confirm(', JavaScriptEscape($txt['shd_admin_cannedreplies_deletereply_confirm']), ') && submitThisOnce(this);" class="button_submit" />';
	242	+
	243	+ echo '
	244	+ <input type="hidden" name="', $context['session_var'], '" value="', $context['session_id'], '" />
	245	+ <input type="hidden" name="seqnum" value="', $context['form_sequence_number'], '" />
	246	+ <input type="hidden" name="reply" value="', $context['canned_reply']['id'], '" />
	247	+ <input type="hidden" name="cat" value="', $context['canned_reply']['cat'], '" />
	248	+ </form>
	249	+ <br />';
	250	+}
	251	+?>
0	252	\ No newline at end of file

sd_template/SimpleDesk-Display.template.php

View file @ 4947929

@@ -804,7 +804,7 @@ function template_viewreplies()
 							<br /><br />';
 
 		// Custom fields for replies!
-		if (!empty($context['custom_fields_replies']))
+		if (!empty($context['custom_fields_replies'][$reply['id']))
 		{
 			echo '
 							<hr />';

sd_template/SimpleDesk-Post.template.php

View file @ 4947929

...	...	@@ -532,6 +532,47 @@ function template_ticket_postbox()
532	532
533	533	}
534	534
	535	+function template_ticket_cannedreplies()
	536	+{
	537	+ global $context, $txt;
	538	+
	539	+ if (empty($context['canned_replies']))
	540	+ return;
	541	+
	542	+ echo '
	543	+ <div id="canned_replies" style="display:none;">
	544	+ <div style="font-weight:bold; padding: 0.5em;">', $txt['canned_replies'], '</div>
	545	+ <select id="canned_replies_select">
	546	+ <option value="0">', $txt['canned_replies_select'], '</option>';
	547	+
	548	+ foreach ($context['canned_replies'] as $cat_id => $cat_details)
	549	+ {
	550	+ echo '
	551	+ <optgroup label="', $cat_details['name'], '">';
	552	+
	553	+ foreach ($cat_details['replies'] as $reply_id => $reply_title)
	554	+ echo '
	555	+ <option value="', $reply_id, '">', $reply_title, '</option>';
	556	+
	557	+ echo '
	558	+ </optgroup>';
	559	+ }
	560	+
	561	+ echo '
	562	+ </select>
	563	+ <input type="button" class="button_submit" value="Go!" onclick="oCannedReplies.getReply();" />
	564	+ <hr />
	565	+ </div>
	566	+ <script type="text/javascript"><!-- // --><![CDATA[
	567	+ var oCannedReplies = new CannedReply({
	568	+ iTicketId: ', $context['ticket_id'], ',
	569	+ sScriptUrl: smf_scripturl,
	570	+ sSessionVar: "', $context['session_var'], '",
	571	+ sSessionId: "', $context['session_id'], '"
	572	+ });
	573	+ // ]]></script>';
	574	+}
	575	+
535	576	function template_ticket_footer()
536	577	{
537	578	global $settings, $context, $txt;
...	...	@@ -668,7 +709,12 @@ function template_ticket_additional_options()
668	709
669	710	echo '
670	711	</dd>
671		- </dl>
	712	+ </dl>';
	713	+
	714	+ // Canned replies
	715	+ template_ticket_cannedreplies();
	716	+
	717	+ echo '
672	718	</div>
673	719	<script type="text/javascript"><!-- // --><![CDATA[
674	720	var oAttach = new shd_attach_select({
675	721

...	...	@@ -177,7 +177,22 @@ dl.permsettings dd
177	177	padding: 0;
178	178	}
179	179
180		-dl.permsettings img
	180	+dl.cannedsettings dt
	181	+{
	182	+ width: 30%;
	183	+}
	184	+
	185	+dl.cannedsettings dd
	186	+{
	187	+ width: 68%;
	188	+}
	189	+
	190	+dl.cannedsettings dd img
	191	+{
	192	+ margin: 0;
	193	+}
	194	+
	195	+dl.permsettings img, dl.cannedsettings dd img.icon
181	196	{
182	197	margin: 0 10px 0 0;
183	198	}

...	...	@@ -170,7 +170,7 @@ $tables[] = array(
170	170	'columns' => array('status', 'withdeleted', 'deleted_replies'),
171	171	),
172	172	),
173		- 'if_exists' => 'update',
	173	+ 'if_exists' => 'ignore',
174	174	'error' => 'fatal',
175	175	'parameters' => array(),
176	176	);
...	...	@@ -201,7 +201,7 @@ $tables[] = array(
201	201	'type' => 'index',
202	202	),
203	203	),
204		- 'if_exists' => 'update',
	204	+ 'if_exists' => 'ignore',
205	205	'error' => 'fatal',
206	206	'parameters' => array(),
207	207	);
...	...	@@ -227,7 +227,7 @@ $tables[] = array(
227	227	'type' => 'index',
228	228	),
229	229	),
230		- 'if_exists' => 'update',
	230	+ 'if_exists' => 'ignore',
231	231	'error' => 'fatal',
232	232	'parameters' => array(),
233	233	);
...	...	@@ -244,7 +244,7 @@ $tables[] = array(
244	244	'type' => 'primary',
245	245	),
246	246	),
247		- 'if_exists' => 'update',
	247	+ 'if_exists' => 'ignore',
248	248	'error' => 'fatal',
249	249	'parameters' => array(),
250	250	);
...	...	@@ -261,7 +261,7 @@ $tables[] = array(
261	261	'type' => 'primary',
262	262	),
263	263	),
264		- 'if_exists' => 'update',
	264	+ 'if_exists' => 'ignore',
265	265	'error' => 'fatal',
266	266	'parameters' => array(),
267	267	);
...	...	@@ -281,7 +281,7 @@ $tables[] = array(
281	281	'columns' => array('primary_ticket', 'rel_type'),
282	282	),
283	283	),
284		- 'if_exists' => 'update',
	284	+ 'if_exists' => 'ignore',
285	285	'error' => 'fatal',
286	286	'parameters' => array(),
287	287	);
...	...	@@ -311,7 +311,7 @@ $tables[] = array(
311	311	'type' => 'primary',
312	312	),
313	313	),
314		- 'if_exists' => 'update',
	314	+ 'if_exists' => 'ignore',
315	315	'error' => 'fatal',
316	316	'parameters' => array(),
317	317	);
...	...	@@ -329,7 +329,7 @@ $tables[] = array(
329	329	'type' => 'primary',
330	330	),
331	331	),
332		- 'if_exists' => 'update',
	332	+ 'if_exists' => 'ignore',
333	333	'error' => 'fatal',
334	334	'parameters' => array(),
335	335	);
...	...	@@ -346,7 +346,7 @@ $tables[] = array(
346	346	'type' => 'primary',
347	347	),
348	348	),
349		- 'if_exists' => 'update',
	349	+ 'if_exists' => 'ignore',
350	350	'error' => 'fatal',
351	351	'parameters' => array(),
352	352	);
...	...	@@ -363,7 +363,7 @@ $tables[] = array(
363	363	'type' => 'primary',
364	364	),
365	365	),
366		- 'if_exists' => 'update',
	366	+ 'if_exists' => 'ignore',
367	367	'error' => 'fatal',
368	368	'parameters' => array(),
369	369	);
...	...	@@ -379,7 +379,7 @@ $tables[] = array(
379	379	'type' => 'primary',
380	380	),
381	381	),
382		- 'if_exists' => 'update',
	382	+ 'if_exists' => 'ignore',
383	383	'error' => 'fatal',
384	384	'parameters' => array(),
385	385	);
...	...	@@ -396,7 +396,7 @@ $tables[] = array(
396	396	'type' => 'primary',
397	397	),
398	398	),
399		- 'if_exists' => 'update',
	399	+ 'if_exists' => 'ignore',
400	400	'error' => 'fatal',
401	401	'parameters' => array(),
402	402	);
...	...	@@ -413,7 +413,7 @@ $tables[] = array(
413	413	'type' => 'primary',
414	414	),
415	415	),
416		- 'if_exists' => 'update',
	416	+ 'if_exists' => 'ignore',
417	417	'error' => 'fatal',
418	418	'parameters' => array(),
419	419	);
...	...	@@ -435,7 +435,7 @@ $tables[] = array(
435	435	'type' => 'primary',
436	436	),
437	437	),
438		- 'if_exists' => 'update',
	438	+ 'if_exists' => 'ignore',
439	439	'error' => 'fatal',
440	440	'parameters' => array(),
441	441	);
...	...	@@ -451,7 +451,62 @@ $tables[] = array(
451	451	'type' => 'primary',
452	452	),
453	453	),
454		- 'if_exists' => 'update',
	454	+ 'if_exists' => 'ignore',
	455	+ 'error' => 'fatal',
	456	+ 'parameters' => array(),
	457	+);
	458	+$tables[] = array(
	459	+ 'table_name' => '{db_prefix}helpdesk_cannedreplies',
	460	+ 'columns' => array(
	461	+ db_field('id_reply', 'smallint', 0, true, true),
	462	+ db_field('id_cat', 'smallint'),
	463	+ db_field('title', 'varchar', 80),
	464	+ db_field('body', 'text'),
	465	+ db_field('vis_user', 'tinyint'),
	466	+ db_field('vis_staff', 'tinyint'),
	467	+ db_field('reply_order', 'smallint'),
	468	+ db_field('active', 'tinyint'),
	469	+ ),
	470	+ 'indexes' => array(
	471	+ array(
	472	+ 'columns' => array('id_reply'),
	473	+ 'type' => 'primary',
	474	+ ),
	475	+ ),
	476	+ 'if_exists' => 'ignore',
	477	+ 'error' => 'fatal',
	478	+ 'parameters' => array(),
	479	+);
	480	+$tables[] = array(
	481	+ 'table_name' => '{db_prefix}helpdesk_cannedreplies_cats',
	482	+ 'columns' => array(
	483	+ db_field('id_cat', 'smallint', 0, true, true),
	484	+ db_field('cat_name', 'varchar', 80),
	485	+ db_field('cat_order', 'smallint'),
	486	+ ),
	487	+ 'indexes' => array(
	488	+ array(
	489	+ 'columns' => array('id_cat'),
	490	+ 'type' => 'primary',
	491	+ ),
	492	+ ),
	493	+ 'if_exists' => 'ignore',
	494	+ 'error' => 'fatal',
	495	+ 'parameters' => array(),
	496	+);
	497	+$tables[] = array(
	498	+ 'table_name' => '{db_prefix}helpdesk_cannedreplies_depts',
	499	+ 'columns' => array(
	500	+ db_field('id_dept', 'smallint'),
	501	+ db_field('id_reply', 'smallint'),
	502	+ ),
	503	+ 'indexes' => array(
	504	+ array(
	505	+ 'columns' => array('id_dept', 'id_reply'),
	506	+ 'type' => 'primary',
	507	+ ),
	508	+ ),
	509	+ 'if_exists' => 'ignore',
455	510	'error' => 'fatal',
456	511	'parameters' => array(),
457	512	);

...	...	@@ -32,6 +32,7 @@ $txt['shd_helpdesk'] = 'Helpdesk';
32	32	$txt['shd_helpdesk_maintenance'] = 'The helpdesk is currently in <strong>maintenance mode</strong>. Only forum and helpdesk administrators can see this.';
33	33	$txt['shd_open_ticket'] = 'open ticket';
34	34	$txt['shd_open_tickets'] = 'open tickets';
	35	+$txt['shd_none'] = 'None';
35	36
36	37	//! @name Admininstration panel strings
37	38	//@{
...	...	@@ -170,6 +171,7 @@ $txt['shd_admin_custom_fields'] = 'Custom Fields';
170	171	$txt['shd_admin_departments'] = 'Departments';
171	172	$txt['shd_admin_permissions'] = 'Permissions';
172	173	$txt['shd_admin_plugins'] = 'Plugins';
	174	+$txt['shd_admin_cannedreplies'] = 'Canned Replies';
173	175	$txt['shd_admin_maint'] = 'Maintenance';
174	176
175	177	$txt['shd_user_greeting'] = 'Here you can file new tickets for the site staff to action, and check on current tickets already underway.';
...	...	@@ -333,6 +335,8 @@ $txt['shd_choose_one'] = '[Choose one]';
333	335	$txt['shd_no_value'] = '[no value]';
334	336	$txt['shd_ticket_dept'] = 'Ticket department';
335	337	$txt['shd_select_dept'] = '-- Select a department --';
	338	+$txt['canned_replies'] = 'Insert a pre-defined reply:';
	339	+$txt['canned_replies_select'] = '-- Select a reply --';
336	340
337	341	// Profile / trackip
338	342	$txt['shd_replies_from_ip'] = 'Helpdesk replies posted from IP (range)';

...	...	@@ -366,12 +366,36 @@ $txt['shd_admin_cannedreplies_home'] = 'Helpdesk - Canned Replies';
366	366	$txt['shd_admin_cannedreplies_homedesc'] = 'This section allows you to create template answers, or snippets, or the answers to frequently asked questions, so that they are available from the posting interface.';
367	367	$txt['shd_admin_cannedreplies_nocats'] = 'There are no categories for canned replies, you will need to create one first.';
368	368	$txt['shd_admin_cannedreplies_createcat'] = 'Create New Category';
	369	+$txt['shd_admin_cannedreplies_editcat'] = 'Edit This Category';
	370	+$txt['shd_admin_cannedreplies_deletecat'] = 'Delete This Category';
	371	+$txt['shd_admin_cannedreplies_categoryname'] = 'Category Name';
369	372	$txt['shd_admin_cannedreplies_replyname'] = 'Reply Name';
370	373	$txt['shd_admin_cannedreplies_isactive'] = 'Active?';
371	374	$txt['shd_admin_cannedreplies_visibleto'] = 'Visible To';
372	375	$txt['shd_admin_cannedreplies_emptycat'] = 'There are no canned replies in this category.';
373	376	$txt['shd_admin_cannedreplies_addreply'] = 'Create New Reply';
	377	+$txt['shd_admin_cannedreplies_editreply'] = 'Edit This Reply';
	378	+$txt['shd_admin_cannedreplies_deletereply'] = 'Delete This Reply';
374	379	$txt['shd_admin_cannedreplies_delete_confirm'] = 'Are you sure you want to delete this category and all the replies in it?';
	380	+$txt['shd_admin_cannedreplies_deletereply_confirm'] = 'Are you sure you want to delete this reply?';
	381	+$txt['shd_admin_cannedreplies_move_between_cat'] = 'Move this canned reply to another category';
	382	+$txt['shd_admin_cannedreplies_cannot_move_reply'] = 'This reply cannot be moved.';
	383	+$txt['shd_admin_cannedreplies_cannot_move_reply_up'] = 'This reply cannot be moved up.';
	384	+$txt['shd_admin_cannedreplies_cannot_move_reply_down'] = 'This reply cannot be moved down.';
	385	+$txt['shd_admin_cannedreplies_cannot_move_cat'] = 'This category cannot be moved.';
	386	+$txt['shd_admin_cannedreplies_cannot_move_cat_up'] = 'This category cannot be moved up.';
	387	+$txt['shd_admin_cannedreplies_cannot_move_cat_down'] = 'This category cannot be moved down.';
	388	+$txt['shd_admin_cannedreplies_thecatisalie'] = 'This category does not exist, it cannot be edited.';
	389	+$txt['shd_admin_cannedreplies_thereplyisalie'] = 'This reply does not exist, it cannot be edited.';
	390	+$txt['shd_admin_cannedreplies_nocatname'] = 'No name was given for the category, one must be provided.';
	391	+$txt['shd_admin_cannedreplies_replytitle'] = 'Title of this canned reply';
	392	+$txt['shd_admin_cannedreplies_content'] = 'Content of the canned reply';
	393	+$txt['shd_admin_cannedreplies_active'] = 'Is this canned reply active?';
	394	+$txt['shd_admin_cannedreplies_selectvisible'] = 'Who is this canned reply available to?';
	395	+$txt['shd_admin_cannedreplies_departments'] = 'Departments this canned reply is accessible from';
	396	+$txt['shd_admin_cannedreplies_notitle'] = 'No title was given for this canned reply, one must be provided.';
	397	+$txt['shd_admin_cannedreplies_nobody'] = 'No body content was given for this canned reply, one must be provided.';
	398	+$txt['shd_admin_cannedreplies_notcreated'] = 'The new reply could not be created.';
375	399
376	400	//! Departments
377	401	//@{

...	...	@@ -325,7 +325,6 @@ $txt['shd_permrole_admin'] = 'Helpdesk Administrators';
325	325	$txt['shd_create_role'] = 'Create new role based on this';
326	326	$txt['shd_no_defined_roles'] = 'You have not created any roles yet for your users!';
327	327	$txt['shd_based_on'] = 'Based on \'%1$s\' template';
328		-$txt['shd_none'] = 'None';
329	328	$txt['shd_edit_role'] = 'Edit this role';
330	329	$txt['shd_create_role'] = 'Create New Role';
331	330	$txt['shd_edit_role'] = 'Edit Role';

...	...	@@ -66,6 +66,7 @@ function shd_admin_main()
66	66	$subActions = array(
67	67	'helpdesk_info' => array(null, 'shd_admin_info'),
68	68	'helpdesk_options' => array(null, 'shd_admin_options'),
	69	+ 'helpdesk_cannedreplies' => array('SimpleDesk-AdminCannedReplies.php', 'shd_admin_canned'),
69	70	'helpdesk_customfield' => array('SimpleDesk-AdminCustomField.php', 'shd_admin_custom'),
70	71	'helpdesk_depts' => array('SimpleDesk-AdminDepartments.php', 'shd_admin_departments'),
71	72	'helpdesk_permissions' => array('SimpleDesk-AdminPermissions.php', 'shd_admin_permissions'),

...	...	@@ -154,7 +154,7 @@ function shd_admin_dept_move()
154	154	)
155	155	);
156	156
157		- redirectexit('action=admin;area=helpdesk_depts;' . $context['session_var'] . '=' . $context['session_id']);
	157	+ redirectexit('action=admin;area=helpdesk_depts');
158	158	}
159	159
160	160	function shd_admin_create_dept()

...	...	@@ -662,6 +662,8 @@ function shd_view_ticket()
662	662	$context['ticket_form']['num_replies'] = $context['ticket']['num_replies'];
663	663	$context['ticket_form']['disable_smileys'] = empty($modSettings['shd_allow_ticket_smileys']);
664	664	shd_posting_additional_options();
	665	+ if ($context['can_reply'])
	666	+ shd_load_canned_replies();
665	667
666	668	// Set up the fancy editor
667	669	shd_postbox(

...	...	@@ -788,6 +788,7 @@ function shd_post_reply()
788	788	);
789	789	$context['can_solve'] = (shd_allowed_to('shd_resolve_ticket_any', $ticketinfo['dept']) \|\| (shd_allowed_to('shd_resolve_ticket_own', $ticketinfo['dept']) && $ticketinfo['starter_id'] == $user_info['id']));
790	790	shd_posting_additional_options();
	791	+ shd_load_canned_replies();
791	792
792	793	// Ticket privacy
793	794	if (empty($modSettings['shd_privacy_display']) \|\| $modSettings['shd_privacy_display'] == 'smart')
...	...	@@ -1015,6 +1016,7 @@ function shd_save_reply()
1015	1016	$context['log_action'] = $new_reply ? 'newreply' : 'editreply';
1016	1017	$context['log_params']['subject'] = $context['ticket_form']['subject'];
1017	1018	shd_posting_additional_options();
	1019	+ shd_load_canned_replies();
1018	1020
1019	1021	// Ticket privacy
1020	1022	if (empty($modSettings['shd_privacy_display']) \|\| $modSettings['shd_privacy_display'] == 'smart')
...	...	@@ -2025,4 +2027,48 @@ function shd_check_dependencies()
2025	2027
2026	2028	return '';
2027	2029	}
	2030	+
	2031	+/**
	2032	+ * Loads the possible permutations of canned replies.
	2033	+ *
	2034	+ * @since 2.0
	2035	+*/
	2036	+function shd_load_canned_replies()
	2037	+{
	2038	+ global $context, $smcFunc, $user_info;
	2039	+
	2040	+ if ($context['user']['is_admin'] \|\| shd_allowed_to('admin_helpdesk', $context['shd_department']))
	2041	+ $visible = '';
	2042	+ elseif (shd_allowed_to('shd_staff', $context['shd_department']))
	2043	+ $visible = '
	2044	+ AND hdcr.vis_staff = 1';
	2045	+ else
	2046	+ $visible = '
	2047	+ AND hdcr.vis_user = 1';
	2048	+
	2049	+ $context['canned_replies'] = array();
	2050	+
	2051	+ $query = $smcFunc['db_query']('', '
	2052	+ SELECT hdcr.id_reply, hdcr.title, hdcrc.id_cat, hdcrc.cat_name
	2053	+ FROM {db_prefix}helpdesk_cannedreplies AS hdcr
	2054	+ INNER JOIN {db_prefix}helpdesk_cannedreplies_cats AS hdcrc ON (hdcr.id_cat = hdcrc.id_cat)
	2055	+ INNER JOIN {db_prefix}helpdesk_cannedreplies_depts AS hdcrd ON (hdcrd.id_reply = hdcr.id_reply)
	2056	+ WHERE hdcrd.id_dept = {int:dept}
	2057	+ AND hdcr.active = 1' . $visible . '
	2058	+ ORDER BY hdcrc.cat_order, hdcr.reply_order',
	2059	+ array(
	2060	+ 'dept' => $context['shd_department'],
	2061	+ )
	2062	+ );
	2063	+ while ($row = $smcFunc['db_fetch_assoc']($query))
	2064	+ {
	2065	+ if (!isset($context['canned_replies'][$row['id_cat']]))
	2066	+ $context['canned_replies'][$row['id_cat']] = array(
	2067	+ 'name' => $row['cat_name'],
	2068	+ 'replies' => array(),
	2069	+ );
	2070	+ $context['canned_replies'][$row['id_cat']]['replies'][$row['id_reply']] = $row['title'];
	2071	+ }
	2072	+}
	2073	+
2028	2074	?>
2029	2075	\ No newline at end of file

...	...	@@ -924,7 +924,7 @@ function shd_profile_link($name, $id = 0)
924	924	/**
925	925	* Generate an image URL given the base filename.
926	926	*
927		- * As of 1.1, images can live either in the main Themes/default/images/simpledesk folder, or additionally in Themes/default/images/sd_plugins,
	927	+ * As of 2.0, images can live either in the main Themes/default/images/simpledesk folder, or additionally in Themes/default/images/sd_plugins,
928	928	* the latter of which is intended for plugins (the former is removed on SD uninstall, the latter is not)
929	929	*
930	930	* It should only be used in cases where there is ambiguity over where the image may live, e.g. preferences, permissions UIs. If there is no
...	...	@@ -1952,6 +1952,11 @@ function shd_main_menu_admin($helpdesk_admin)
1952	1952	'href' => $scripturl . '?action=admin;area=helpdesk_options',
1953	1953	'show' => true,
1954	1954	),
	1955	+ 'cannedreplies' => array(
	1956	+ 'title' => $txt['shd_admin_cannedreplies'],
	1957	+ 'href' => $scripturl . '?action=admin;area=helpdesk_cannedreplies',
	1958	+ 'show' => true,
	1959	+ ),
1955	1960	'custom_fields' => array(
1956	1961	'title' => $txt['shd_admin_custom_fields'],
1957	1962	'href' => $scripturl . '?action=admin;area=helpdesk_customfield',

...	...	@@ -403,6 +403,14 @@ function shd_admin_bootstrap(&$admin_areas)
403	403	'notifications' => array($txt['shd_admin_options_notifications']),
404	404	),
405	405	),
	406	+ 'helpdesk_cannedreplies' => array(
	407	+ 'label' => $txt['shd_admin_cannedreplies'],
	408	+ 'file' => 'sd_source/SimpleDesk-Admin.php',
	409	+ 'icon' => 'shd/cannedreplies.png',
	410	+ 'function' => 'shd_admin_main',
	411	+ 'subsections' => array(
	412	+ ),
	413	+ ),
406	414	'helpdesk_customfield' => array(
407	415	'label' => $txt['shd_admin_custom_fields'],
408	416	'file' => 'sd_source/SimpleDesk-Admin.php',

...	...	@@ -804,7 +804,7 @@ function template_viewreplies()
804	804	<br /><br />';
805	805
806	806	// Custom fields for replies!
807		- if (!empty($context['custom_fields_replies']))
	807	+ if (!empty($context['custom_fields_replies'][$reply['id']))
808	808	{
809	809	echo '
810	810	<hr />';