SD-SimpleDesk

@@ -83,6 +83,7 @@ if (empty($modSettings['shd_attachments_mode']))

 		'shd_thank_you_post' => 1,

 		'shd_theme' => 0,

 		'shd_hidemenuitem' => 0,

+		'shd_zerofill' => 5,

 	);

 }

 // shd_disable_tickettotopic, shd_maintenance_mode should not be added because it's empty by default!

@@ -145,6 +145,8 @@ $txt['shd_hidemenuitem'] = 'Hide the Helpdesk menu item?';

 $txt['shd_hidemenuitem_note'] = 'This is most useful if helpdesk departments are presented on the board index.';

 $txt['shd_disable_unread'] = 'Disable integration with Unread Posts/Unread Replies';

 $txt['shd_disable_unread_note'] = 'Normally, SimpleDesk adds a list of topics to the unread posts/unread replies page but sometimes (e.g. certain mobile themes) this does not always work so well.';

+$txt['shd_zerofill'] = 'Smallest number of digits to use';

+$txt['shd_zerofill_note'] = 'Ticket numbers are normally expressed like 00001, this would be 5 digits, and ticket 100000 would have no extra digits. You can use 0 to not have any leading zeroes if you like.';

 //@}

 //! @name Configuration items on the Posting Options page

@@ -333,6 +333,9 @@ function shd_admin_options($return_config)

  *			<li>smf: use an SMF style button-strip above the ticket menu</li>

  *		</ul>

  *	</li>

+ *	<li>'shd_theme' (dropdown) - selects the theme id to be used in the helpdesk, or 0 for the forum default</li>

+ *	<li>'shd_hidemenuitem' (checkbox) - whether to show or hide the menu item, typically used with multiple departments</li>

+ *	<li>'shd_disable_unread' (checkbox) - if checked, the integration of outstanding helpdesk tickets into the unread page is disabled</li>

  *

  *	@param bool $return_config Whether to return configuration items or not; this is provided solely for SMF ACP compatibility (it expects to pass bool true in to get a list of options)

  *

@@ -368,6 +371,7 @@ function shd_modify_display_options($return_config)

 		array('check', 'shd_display_avatar'),

 		array('select', 'shd_ticketnav_style', array('sd' => $txt['shd_ticketnav_style_sd'], 'sdcompact' => $txt['shd_ticketnav_style_sdcompact'], 'smf' => $txt['shd_ticketnav_style_smf']), 'subtext' => $txt['shd_ticketnav_style_note']),

 		array('select', 'shd_theme', $theme_list, 'subtext' => $txt['shd_theme_note']),

+		array('int', 'shd_zerofill', 'subtext' => $txt['shd_zerofill_note']),

 		'',

 		array('check', 'shd_hidemenuitem'),

 		'',

@@ -137,7 +137,7 @@ function shd_view_ticket()

 		'id' => $context['ticket_id'],

 		'dept' => $ticketinfo['dept'],

 		'dept_name' => $ticketinfo['dept_name'],

-		'display_id' => str_pad($context['ticket_id'], 5, '0', STR_PAD_LEFT),

+		'display_id' => str_pad($context['ticket_id'], $modSettings['shd_zerofill'], '0', STR_PAD_LEFT),

 		'subject' => $ticketinfo['subject'],

 		'first_msg' => $ticketinfo['id_first_msg'],

 		'body' => shd_format_text($ticketinfo['body'], $ticketinfo['smileys_enabled'], 'shd_reply_' . $ticketinfo['id_first_msg']),

@@ -1219,7 +1219,7 @@ function shd_attach_icon($filename)

 */

 function shd_load_relationships($ticket = 0)

 {

-	global $context, $smcFunc, $txt;

+	global $context, $smcFunc, $txt, $modSettings;

 	if ($ticket == 0)

 		$ticket = $context['ticket_id'];

@@ -1251,7 +1251,7 @@ function shd_load_relationships($ticket = 0)

 		$context['relationships_count']++;

 		$context['ticket_relationships'][$reltypes[$row['rel_type']]][] = array(

 			'id' => $row['id_ticket'],

-			'display_id' => str_pad($row['id_ticket'], 5, '0', STR_PAD_LEFT),

+			'display_id' => str_pad($row['id_ticket'], $modSettings['shd_zerofill'], '0', STR_PAD_LEFT),

 			'subject' => $row['subject'],

 			'status' => $row['status'],

 			'status_txt' => $txt['shd_status_' . $row['status']],

@@ -331,7 +331,7 @@ function shd_notify_users($notify_data)

 	// So, at this point, we have our list of language files to load so we can minimise the amount of actual work going on, and let's get ready

 	$replacements = array(

-		'{ticket_id}' => str_pad($notify_data['ticket'], 5, '0', STR_PAD_LEFT),

+		'{ticket_id}' => str_pad($notify_data['ticket'], $modSettings['shd_zerofill'], '0', STR_PAD_LEFT),

 		'{subject}' => $notify_data['subject'],

 		'{ticketlink}' => $notify_data['ticketlink'],

 	);

@@ -518,7 +518,7 @@ function shd_notify_popup()

 	$replacements = array(

 		"\n" => '<br />',

-		'{ticket_id}' => str_pad($row['id_ticket'], 5, '0', STR_PAD_LEFT),

+		'{ticket_id}' => str_pad($row['id_ticket'], $modSettings['shd_zerofill'], '0', STR_PAD_LEFT),

 		'{subject}' => empty($row['extra']['subject']) ? $txt['no_subject'] : $row['extra']['subject'],

 		'{ticketlink}' => $scripturl . '?action=helpdesk;sa=ticket;ticket=' . $row['id_ticket'] . (empty($row['id_msg']) ? '.0' : '.msg' . $row['id_msg'] . '#msg' . $row['id_msg']),

 		'{body}' => empty($row['extra']['withbody']) || empty($row['body']) ? '' : strip_tags(shd_format_text($row['body'])),

@@ -34,7 +34,7 @@ if (!defined('SMF'))

 */

 function shd_post_ticket()

 {

-	global $context, $user_info, $sourcedir, $txt, $scripturl, $reply_request, $smcFunc, $options, $memberContext, $new_ticket;

+	global $context, $user_info, $sourcedir, $txt, $scripturl, $reply_request, $smcFunc, $options, $memberContext, $new_ticket, $modSettings;

 	$context['tabindex'] = 1;

 	$new_ticket = $_REQUEST['sa'] == 'newticket';

@@ -73,7 +73,7 @@ function shd_post_ticket()

 		'ticket' => $new_ticket ? 0 : $context['ticket_id'],

 		'link' => $new_ticket ? '' : '<a href="' . $scripturl . '?action=helpdesk;sa=ticket;ticket=' . $context['ticket_id'] . '">' . $ticketinfo['subject'] . '</a>',

 		'msg' => $new_ticket ? 0 : $ticketinfo['id_first_msg'],

-		'display_id' => $new_ticket ? '' : str_pad($context['ticket_id'], 5, '0', STR_PAD_LEFT),

+		'display_id' => $new_ticket ? '' : str_pad($context['ticket_id'], $modSettings['shd_zerofill'], '0', STR_PAD_LEFT),

 		'status' => $new_ticket ? TICKET_STATUS_NEW : $ticketinfo['status'],

 		'urgency' => array(

 			'setting' => $new_ticket ? TICKET_URGENCY_LOW : $ticketinfo['urgency'],

@@ -353,7 +353,7 @@ function shd_save_ticket()

 		'ticket' => $context['ticket_id'],

 		'link' => $new_ticket ? '' : '<a href="' . $scripturl . '?action=helpdesk;sa=ticket;ticket=' . $context['ticket_id'] . '">' . $ticketinfo['subject'] . '</a>',

 		'msg' => $msg,

-		'display_id' => empty($context['ticket_id']) ? '' : str_pad($context['ticket_id'], 5, '0', STR_PAD_LEFT),

+		'display_id' => empty($context['ticket_id']) ? '' : str_pad($context['ticket_id'], $modSettings['shd_zerofill'], '0', STR_PAD_LEFT),

 		'status' => $new_status,

 		'private' => array(

 			'setting' => $private,

@@ -756,7 +756,7 @@ function shd_post_reply()

 		'msg' => !empty($reply['id_msg']) ? $reply['id_msg'] : 0,

 		'ticket_link' => '<a href="' . $scripturl . '?action=helpdesk;sa=ticket;ticket=' . $context['ticket_id'] . '">' . $ticketinfo['subject'] . '</a>',

 		'reply_link' => $new_reply ? 0 : '<a href="' . $scripturl . '?action=helpdesk;sa=ticket;ticket=' . $context['ticket_id'] . '.msg' . $reply['id_msg'] . '#msg' . $reply['id_msg'] . '">' . $txt['response_prefix'] . ' ' . $ticketinfo['subject'] . '</a>',

-		'display_id' => str_pad($context['ticket_id'], 5, '0', STR_PAD_LEFT),

+		'display_id' => str_pad($context['ticket_id'], $modSettings['shd_zerofill'], '0', STR_PAD_LEFT),

 		'status' => $ticketinfo['status'],

 		'urgency' => array(

 			'setting' => $ticketinfo['urgency'],

@@ -982,7 +982,7 @@ function shd_save_reply()

 		'subject' => $ticketinfo['subject'],

 		'ticket' => $context['ticket_id'],

 		'msg' => $_REQUEST['msg'],

-		'display_id' => str_pad($context['ticket_id'], 5, '0', STR_PAD_LEFT),

+		'display_id' => str_pad($context['ticket_id'], $modSettings['shd_zerofill'], '0', STR_PAD_LEFT),

 		'urgency' => array(

 			'setting' => $ticketinfo['urgency'],

 		),

@@ -163,7 +163,7 @@ function ssi_staffTicketsUrgency($urgency, $limit = 10, $output_method = 'echo')

 */

 function ssi_getSDTickets($query_where, $query_where_params = array(), $query_limit = 0, $query_order = 'hdt.id_ticket ASC', $output_method = 'echo')

 {

-	global $smcFunc, $scripturl, $txt;

+	global $smcFunc, $scripturl, $txt, $modSettings;

 	$query_limit = (int) $query_limit;

@@ -193,7 +193,7 @@ function ssi_getSDTickets($query_where, $query_where_params = array(), $query_li

 		$tickets[] = array(

 			'id' => $row['id_ticket'],

-			'display_id' => str_pad($row['id_ticket'], 5, '0', STR_PAD_LEFT),

+			'display_id' => str_pad($row['id_ticket'], $modSettings['shd_zerofill'], '0', STR_PAD_LEFT),

 			'subject' => $row['subject'],

 			'short_subject' => shorten_subject($row['subject'], 25),

 			'href' => $scripturl . '?action=helpdesk;sa=ticket;ticket=' . $row['id_ticket'],

@@ -93,7 +93,7 @@ function shd_unread_posts()

 			$members = array();

 			while ($row = $smcFunc['db_fetch_assoc']($request))

 			{

-				$row['id_ticket_display'] = str_pad($row['id_ticket'], 5, '0', STR_PAD_LEFT);

+				$row['id_ticket_display'] = str_pad($row['id_ticket'], $modSettings['shd_zerofill'], '0', STR_PAD_LEFT);

 				$row['updated'] = timeformat($row['last_updated']);

 				$context['shd_unread_info'][] = $row;

 				if ($row['id_member_started'] != 0)

@@ -934,7 +934,7 @@ function shd_helpdesk_listing()

 			$new_block = array(

 				'id' => $row['id_ticket'],

-				'display_id' => str_pad($row['id_ticket'], 5, '0', STR_PAD_LEFT),

+				'display_id' => str_pad($row['id_ticket'], $modSettings['shd_zerofill'], '0', STR_PAD_LEFT),

 				'dept_link' => empty($context['shd_department']) && $context['shd_multi_dept'] ? '[<a href="' . $scripturl . '?' . $context['shd_home'] . ';dept=' . $row['id_dept'] . '">' . $row['dept_name'] . '</a>] ' : '',

 				'link' => '<a href="' . $scripturl . '?action=helpdesk;sa=ticket;ticket=' . $row['id_ticket'] . ($_REQUEST['sa'] == 'recyclebin' ? ';recycle' : '') . '">' . $row['subject'] . '</a>',

 				'subject' => $row['subject'],

@@ -72,11 +72,13 @@ function shd_init()

 	define('MSG_STATUS_NORMAL', 0);

 	define('MSG_STATUS_DELETED', 1);

+	// Relationship types

 	define('RELATIONSHIP_LINKED', 0);

 	define('RELATIONSHIP_DUPLICATED', 1);

 	define('RELATIONSHIP_ISPARENT', 2);

 	define('RELATIONSHIP_ISCHILD', 3);

+	// Custom fields, their types, positions, content type

 	define('CFIELD_TICKET', 1);

 	define('CFIELD_REPLY', 2);

@@ -94,6 +96,7 @@ function shd_init()

 	define('CFIELD_TYPE_RADIO', 7);

 	define('CFIELD_TYPE_MULTI', 8);

+	// Roles and permissions

 	define('ROLE_USER', 1);

 	define('ROLE_STAFF', 2);

 	//define('ROLE_SUPERVISOR', 3);

@@ -103,6 +106,10 @@ function shd_init()

 	define('ROLEPERM_ALLOW', 1);

 	define('ROLEPERM_DENY', 2);

+	// How many digits should we show for ticket numbers? Normally we pad to 5 digits, e.g. 00001 - this is how we set that width.

+	if (empty($modSettings['shd_zerofill']) || $modSettings['shd_zerofill'] < 0)

+		$modSettings['shd_zerofill'] = 0;

+

 	// Load some stuff

 	shd_load_language('sd_language/SimpleDesk');

 	require($sourcedir . '/sd_source/Subs-SimpleDeskPermissions.php');

@@ -861,7 +868,7 @@ function shd_format_text($text, $smileys = true, $cache = '')

 		{

 			$id = (int) $matches[$i][1];

 			if (!empty($wikilinks[$id]))

-				$replacements[$matches[$i][0]] = '<a href="' . $scripturl . '?action=helpdesk;sa=ticket;ticket=' . $id . '.0">[' . str_pad($id, 5, '0', STR_PAD_LEFT) . '] ' . $wikilinks[$id] . '</a>';

+				$replacements[$matches[$i][0]] = '<a href="' . $scripturl . '?action=helpdesk;sa=ticket;ticket=' . $id . '.0">[' . str_pad($id, $modSettings['shd_zerofill'], '0', STR_PAD_LEFT) . '] ' . $wikilinks[$id] . '</a>';

 		}

 		$text = str_replace(array_keys($replacements), array_values($replacements), $text);

@@ -87,6 +87,7 @@ $to_remove = array(

 	'shd_thank_you_nonstaff',

 	'shd_theme',

 	'shd_disable_unread',

+	'shd_zerofill',

 	// Board integration

 	'shd_hidemenuitem',

 	// Email notifications