SD-SimpleDesk

@@ -10,7 +10,7 @@ div.grid_header

 }

 /* You no left float, Core! */

-h3.grid_header img

+div.grid_header img

 {

 	float: none;

 }

@@ -98,15 +98,24 @@ h3.ticketheader img

 }

 /* Ticket details (Left-floated box) */

-.shd_ticketdetails

+.shd_ticket_side_column

 {

 	float: left;

 	width: 215px;	

+	margin-right: 20px;	

+}

+.shd_ticketdetails

+{

 	min-height: 280px;

 	overflow: auto;

-	margin-right: 20px;

+	width: 100%;

 }

-.shd_ticketdetails ul

+.shd_additional_details

+{

+	overflow: auto;

+	width: 100%;	

+}

+.shd_ticket_side_column ul

 {

 	list-style-type: none;

 	padding-left: 0;

@@ -190,6 +199,10 @@ h3.ticketheader img

 	position: relative;

 	left: 4px;

 }

+#shd_custom_fields_swap

+{

+	margin-top: 8px;

+}

 .shd_ticket_log_expand_container

 {

 	margin-right: 3px;

@@ -373,4 +373,10 @@ $txt['shd_ticket_reltype_linked'] = 'Linked to';

 $txt['shd_ticket_reltype_duplicated'] = 'Duplicate of';

 $txt['shd_ticket_reltype_parent'] = 'Parent of';

 $txt['shd_ticket_reltype_child'] = 'Child of';

+

+// Custom fields in ticket

+$txt['shd_ticket_additional_information'] = 'Additional information';

+$txt['shd_ticket_additional_details'] = 'Additional details';

+$txt['shd_ticket_empty_field'] = 'This field is empty.';

+$txt['shd_ticket_empty_field_short'] = '-';

 ?>

\ No newline at end of file

@@ -299,6 +299,10 @@ $txt['shd_admin_custom_field_can_edit_desc'] = 'Select who can edit/use this fie

 $txt['shd_admin_custom_field_users'] = 'Users';

 $txt['shd_admin_custom_field_staff'] = 'Staff';

 $txt['shd_admin_custom_field_admins'] = 'Admins';

+$txt['shd_admin_custom_field_placement'] = 'Placement inside ticket';

+$txt['shd_admin_custom_field_placement_desc'] = 'Where in the ticket should this field be displayed? Please note that large fields may not fit very well in to the "additional details" box.';

+$txt['shd_admin_custom_field_placement_details'] = 'Additional details (Left side box)';

+$txt['shd_admin_custom_field_placement_information'] = 'Additional information (Below ticket body)';

 //@}

 //! Plugins

@@ -357,3 +357,20 @@ ActionLog.prototype.swap = function ()

 	this.bCollapsed = !this.bCollapsed;

 }

+

+function CustomFields(oOptions)

+{

+	this.opt = oOptions;

+	this.bCollapsed = false;

+}

+

+// Expand and collapse the additional information block

+CustomFields.prototype.infoswap = function ()

+{

+	document.getElementById(this.opt.sImageId).src = this.opt.sImagesUrl + "/" + (this.bCollapsed ? this.opt.sImageCollapsed : this.opt.sImageExpanded);

+	document.getElementById(this.opt.sContainerId).style.display = this.bCollapsed ? '' : 'none';

+	document.getElementById(this.opt.sFooterId).style.display = this.bCollapsed ? '' : 'none';

+	document.getElementById(this.opt.sHeaderId).setAttribute('class', (this.bCollapsed ? 'title_bar grid_header' : 'title_bar'));

+

+	this.bCollapsed = !this.bCollapsed;

+}

\ No newline at end of file

@@ -121,6 +121,7 @@ function shd_admin_custom_new()

 		'new_field' => true,

 		'field_loc' => CFIELD_TICKET,

 		'field_active' => ' checked="checked"',

+		'placement' => CFIELD_PLACE_DETAILS,

 	));

 	$context['custom_field']['options'] = array('', '', '');

@@ -141,7 +142,8 @@ function shd_admin_custom_edit()

 	$query = shd_db_query('', '

 		SELECT id_field, active, field_order, field_name, field_desc, field_loc, icon, field_type,

-		field_length, field_options, bbc, default_value, can_see, can_edit, display_empty, required

+		field_length, field_options, bbc, default_value, can_see, can_edit, display_empty, required,

+		placement

 		FROM {db_prefix}helpdesk_custom_fields

 		WHERE id_field = {int:field}',

 		array(

@@ -172,6 +174,7 @@ function shd_admin_custom_edit()

 			'field_icon_value' => $context['custom_field']['icon'],

 			'field_loc' => $context['custom_field']['field_loc'],

 			'field_active' => $context['custom_field']['active'] == 1 ? ' checked="checked"' : '',

+			'placement' => $context['custom_field']['placement'],

 		));

@@ -310,13 +313,13 @@ function shd_admin_custom_save()

 				'active' => 'int', 'field_name' => 'string', 'field_desc' => 'string',

 				'field_loc' => 'int', 'icon' => 'string', 'field_type' => 'int', 'field_length' => 'int',

 				'field_options' => 'string', 'bbc' => 'int', 'default_value' => 'string', 'can_see' => 'string',

-				'can_edit' => 'string', 'display_empty' => 'int', 'required' => 'int',

+				'can_edit' => 'string', 'display_empty' => 'int', 'required' => 'int', 'placement' => 'int',

 			),

 			array(

 				$_POST['active'], $_POST['field_name'], $_POST['description'],

 				$_POST['field_visible'],$_POST['field_icon'], $_POST['field_type'], $_POST['field_length'],

 				$options, $_POST['bbc'], $_POST['default_check'], $can_see,

-				$can_edit, $_POST['display_empty'], $_POST['required'],

+				$can_edit, $_POST['display_empty'], $_POST['required'], $_POST['placement'],

 			),

 			array(

 				'id_field',

@@ -340,7 +343,8 @@ function shd_admin_custom_save()

 				icon = {string:field_icon}, field_type = {int:field_type},

 				field_length = {int:field_length}, field_options = {string:field_options},

 				bbc = {int:bbc}, default_value = {string:default_value}, can_see = {string:can_see},

-				can_edit = {string:can_edit}, display_empty = {int:display_empty}, required = {int:required}

+				can_edit = {string:can_edit}, display_empty = {int:display_empty}, required = {int:required},

+				placement = {int:placement}

 			WHERE id_field = {int:id_field}',

 			array(

 				'id_field' => $_REQUEST['field'],

@@ -358,6 +362,7 @@ function shd_admin_custom_save()

 				'can_edit' => $can_edit,

 				'display_empty' => $_POST['display_empty'],

 				'required' => $_POST['required'],

+				'placement' => $_POST['placement'],

 			)

 		);

@@ -172,49 +172,80 @@ function shd_view_ticket()

 		'deleted' => $ticketinfo['deleted'],

 	);

-	// Load all custom fields that are to be displayed in the ticket

+	// Load all of our custom fields

 	$custom_fields = shd_db_query('', '

 		SELECT cf.id_field, cf.active, cf.field_order, cf.field_name, cf.field_loc, cf.icon,

 		cf.field_type, cf.default_value, cf.bbc, cf.can_see, cf.can_edit, cf.field_length,

-		cf.display_empty

+		cf.display_empty, cf.required, cf.placement

 		FROM {db_prefix}helpdesk_custom_fields AS cf

-		WHERE (cf.field_loc = {int:field_loc_ticket} OR {int:field_loc_ticket})

-			AND cf.active = 1

+		WHERE cf.active = 1

 		ORDER BY cf.field_order',

+		array()

+	);

+	

+	// Now load the values of each field in the ticket

+	$custom_field_values = shd_db_query('', '

+		SELECT cfv.id_post, cfv.id_field, cfv.value

+		FROM {db_prefix}helpdesk_custom_fields_values AS cfv

+		WHERE cfv.id_post = {int:ticket}

+			AND cfv.post_type = 1',

 		array(

-			'field_loc_ticket_reply' => (CFIELD_TICKET | CFIELD_REPLY),

-			'field_loc_ticket' => CFIELD_TICKET,

+			'ticket' => $context['ticket_id'],

 		)

 	);

-	$context['ticket']['custom_fields']['right'] = array();

-	$context['ticket']['custom_fields']['center'] = array();

+	$field_values = array();

-	while($row = $smcFunc['db_fetch_assoc']($custom_fields))

+	while($row = $smcFunc['db_fetch_assoc']($custom_field_values))

 	{

+		$field_values[$row['id_field']] = $row['value'];

+	}

+	$smcFunc['db_free_result']($custom_field_values);

+	

+	$context['custom_fields_replies'] = array();

+	$context['ticket']['custom_fields'] = array(

+		'details' => array(),

+		'information' => array(),

+	);

+	// Loop through all fields and figure out where they should be.

+	while($row = $smcFunc['db_fetch_assoc']($custom_fields))

+	{

 		$row['can_see'] = explode(',',$row['can_see']);

-		if((shd_allowed_to('shd_staff') && $row['can_see'][1] == 1) || (!shd_allowed_to('shd_staff') && $row['can_see'][0] == 1))

+		if(((shd_allowed_to('shd_staff') && $row['can_see'][1] == 1) || (!shd_allowed_to('shd_staff') && $row['can_see'][0] == 1)) || shd_allowed_to('admin_forum'))

 		{

-			if($row['field_type'] == CFIELD_TYPE_LARGETEXT || ($row['field_type'] == CFIELD_TYPE_TEXT && $row['field_length'] > 30))

-				$pos = 'center';

+			// If this is going to be displayed for the individual ticket, we need to figure out where it should go.

+			if($row['field_loc'] == 1 || $row['field_loc'] == 3)

+			{

+				if($row['placement'] == 1)

+					$pos = 'details';

 				else

-				$pos = 'right';

+					$pos = 'information';

+			}

-			$context['ticket']['custom_fields'][$pos][$row['id_field']] = array(

+			$field = array(

 				'id' => $row['id_field'],

 				'name' => $row['field_name'],

 				'icon' => $row['icon'],

 				'type' => $row['field_type'],

-				'value' => !empty($row['value']) ? $row['value'] : ($row['field_type'] == CFIELD_TYPE_LARGETEXT ? '' : $row['default_value']),

-				'display_empty' => $row['display_empty'],

+				'default_value' => $row['default_value'],

+				'value' => !empty($field_values[$row['id_field']]) ? $field_values[$row['id_field']] : ($row['field_type'] == CFIELD_TYPE_LARGETEXT ? '' : $row['default_value']), // This is only for fields that display in the ticket, replies are taken care of later on

+				'display_empty' => $row['required'] == 1 ? 1 : $row['display_empty'], // Required and "selection" fields will always be displayed.

+				'bbc' => $row['bbc'] == 1

 			);

-			if(($row['field_type'] == CFIELD_TYPE_TEXT || $row['field_type'] == CFIELD_TYPE_LARGETEXT) && $row['bbc'] == 1)

-				$context['ticket']['custom_fields'][$pos][$row['id_field']]['value'] = shd_format_text($context['ticket']['custom_fields'][$pos][$row['id_field']]['value']);

+			if($field['bbc'] == 1)

+				$field['value'] = shd_format_text($context['ticket']['custom_fields'][$pos][$row['id_field']]['value']);

+				

+			// Add it to the array.

+			if($row['field_loc'] == 1 || $row['field_loc'] == 3)

+				$context['ticket']['custom_fields'][$pos][$row['id_field']]	= $field;

+			if($row['field_loc'] == 2 || $row['field_loc'] == 3)

+				$context['custom_fields_replies'][$row['id_field']]	= $field;

 		}

 	}	

+	$smcFunc['db_free_result']($custom_fields);

 	// IP address next

 	$context['link_ip_address'] = allowedTo('moderate_forum'); // for trackip access

@@ -556,6 +587,15 @@ function shd_view_ticket()

 		sImageCollapsed: "collapse.gif",

 		sImageExpanded: "expand.gif",

 		sHeaderId: "ticket_log_header",

+	});

+	var oCustomFields = new CustomFields({

+		sImagesUrl: "' . $settings['images_url'] . '",

+		sContainerId: "additional_info",

+		sImageId: "shd_custom_fields_swap",

+		sImageCollapsed: "collapse.gif",

+		sImageExpanded: "expand.gif",

+		sHeaderId: "additionalinfoheader",

+		sFooterId: "additional_info_footer",

 	});	';

 	if (!empty($options['display_quick_reply']) && $context['can_go_advanced'])

@@ -715,6 +755,35 @@ function shd_prepare_ticket_context()

 	if (!empty($context['ticket_start_newfrom']) && $context['ticket_start_newfrom'] == $message['id_msg'])

 		$output['is_new'] = true;

+	// Load the values of any custom field.

+	$custom_field_values = shd_db_query('', '

+		SELECT cfv.id_post, cfv.id_field, cfv.value

+		FROM {db_prefix}helpdesk_custom_fields_values AS cfv

+		WHERE cfv.id_post = {int:reply}

+			AND cfv.post_type = 2',

+		array(

+			'reply' => $message['id_msg'],

+		)

+	);

+	

+	$field_values = array();

+

+	while($row = $smcFunc['db_fetch_assoc']($custom_field_values))

+	{

+		$field_values[$row['id_field']] = $row['value'];

+	}

+	$smcFunc['db_free_result']($custom_field_values);

+	

+	$output['custom_fields'] = array();

+

+	foreach($context['custom_fields_replies'] AS $field)

+	{

+		$output['custom_fields'][$field['id']]['value'] = !empty($field_values[$field['id']]) ? $field_values[$field['id']] : ($field['type'] == CFIELD_TYPE_LARGETEXT ? '' : $field['default_value']);

+			

+		if($field['bbc'] == 1)

+		$output['custom_fields'][$field['id']]['value'] = shd_format_text($output['custom_fields'][$field['id']]['value']);		

+	}	

+

 	return $output;

 }

@@ -79,6 +79,10 @@ function shd_init()

 	define('CFIELD_TICKET', 1);

 	define('CFIELD_REPLY', 2);

+	define('CFIELD_PLACE_DETAILS', 1);

+	define('CFIELD_PLACE_INFO', 2);

+	

+

 	define('CFIELD_TYPE_TEXT', 1);

 	define('CFIELD_TYPE_LARGETEXT', 2);

 	define('CFIELD_TYPE_INT', 3);

@@ -164,6 +164,11 @@ function template_shd_custom_field_edit()

 					document.getElementById("edit_" + role).disabled = state == "on" ? "" : "disabled";

 					document.getElementById("edit_" + role).checked = state == "on" ? "" : "";

 				}

+				function update_field_location(loc)

+				{

+					document.getElementById("placement_dt").style.display = loc == ',CFIELD_TICKET,' || loc == ',(CFIELD_TICKET | CFIELD_REPLY),' ? "" : "none";

+					document.getElementById("placement_dd").style.display = loc == ',CFIELD_TICKET,' || loc == ',(CFIELD_TICKET | CFIELD_REPLY),' ? "" : "none";					

+				}				

 				// ]', ']></script>

 				<form action="', $scripturl, '?action=admin;area=helpdesk_customfield;sa=save',!empty($context['new_field']) ? ';new' : '','" method="post">

 				<div class="tborder">

@@ -211,12 +216,19 @@ function template_shd_custom_field_edit()

 							<dt><strong>', $txt['shd_admin_custom_fields_visible'], ':</strong><br /><span class="smalltext">', $txt['shd_admin_custom_fields_visible_desc'], '</span></dt>

 							<dd>

 								<span id="cf_fieldvisible_icon"></span>

-								<select name="field_visible" id="cf_fieldvisible">

+								<select name="field_visible" id="cf_fieldvisible" onchange="javascript:update_field_location(this.value);">

 									<option value="', CFIELD_TICKET, '"',($context['field_loc'] == CFIELD_TICKET ? ' selected="selected"' : ''), '>', $txt['shd_admin_custom_fields_visible_ticket'], '</option>

 									<option value="', CFIELD_REPLY, '"',($context['field_loc'] == CFIELD_REPLY ? ' selected="selected"' : ''), '>', $txt['shd_admin_custom_fields_visible_field'], '</option>

 									<option value="', (CFIELD_TICKET | CFIELD_REPLY), '"',($context['field_loc'] == (CFIELD_TICKET | CFIELD_REPLY) ? ' selected="selected"' : ''), '>', $txt['shd_admin_custom_fields_visible_both'], '</option>

 								</select>

 							</dd>

+							<dt id="placement_dt"',(($context['field_loc'] == CFIELD_TICKET || $context['field_loc'] == (CFIELD_TICKET | CFIELD_REPLY)) ? '' : ' style="display: none;"'),'><strong>',$txt['shd_admin_custom_field_placement'],':</strong><br /><span class="smalltext">',$txt['shd_admin_custom_field_placement_desc'],'</span></dt>

+							<dd id="placement_dd"',(($context['field_loc'] == CFIELD_TICKET || $context['field_loc'] == (CFIELD_TICKET | CFIELD_REPLY)) ? '' : ' style="display: none;"'),'>

+								<select name="placement" id="cf_placement">

+									<option value="', CFIELD_PLACE_DETAILS, '"',($context['placement'] == CFIELD_PLACE_DETAILS ? ' selected="selected"' : ''), '>',$txt['shd_admin_custom_field_placement_details'],'</option>

+									<option value="', CFIELD_PLACE_INFO, '"',($context['placement'] == CFIELD_PLACE_INFO ? ' selected="selected"' : ''), '>',$txt['shd_admin_custom_field_placement_information'],'</option>

+								</select>

+							</dd>							

 							<dt><strong>',$txt['shd_admin_custom_field_can_see'],':</strong><br /><span class="smalltext">',$txt['shd_admin_custom_field_can_see_desc'],'</span></dt>

 							<dd>

 								<input type="checkbox" name="see_users" class="input_check" ',!empty($context['custom_field']['can_see'][0]) && $context['custom_field']['can_see'][0] == 1 ? 'checked="checked"' : '' ,' onchange="javascript:update_permissions(this.value,\'users\');"/> <img src="', $settings['default_images_url'], '/simpledesk/user.png" class="icon" alt="',$txt['shd_admin_custom_field_users'],'" title="',$txt['shd_admin_custom_field_users'],'"/>

@@ -62,7 +62,8 @@ function template_viewticket()

 				</h3>

 			</div>

 			<div class="windowbg">

-				<div class="content shd_ticket">';

+				<div class="content shd_ticket">

+					<div class="shd_ticket_side_column">';

 			// General ticket details

 			echo '

@@ -91,20 +92,38 @@ function template_viewticket()

 					echo '

 								<li><img src="', $settings['default_images_url'], '/simpledesk/ip.png" alt="" class="shd_smallicon" /> ', $txt['shd_ticket_ip'], ': ', $context['ticket']['ip_address'], '</li>';

+				echo'

+							</ul>';

+							

+			// Display ticket poster avatar?

+			if (!empty($modSettings['shd_display_avatar']) && empty($options['show_no_avatars']) && !empty($context['ticket']['poster_avatar']['image']))

+				echo '

+						<div class="shd_ticket_avatar">

+							', shd_profile_link($context['ticket']['poster_avatar']['image'], $context['ticket']['member']['id']), '

+						</div>';

+						

+				echo'

+						</div>';

+				

 			// Custom fields :D

-			if(!empty($context['ticket']['custom_fields']['right']))

+			if(!empty($context['ticket']['custom_fields']['details']))

 			{

-				foreach($context['ticket']['custom_fields']['right'] AS $field)

+				echo'

+						<div class="information shd_additional_details">

+							<ul>

+							<strong><img src="', $settings['default_images_url'], '/simpledesk/additional_details.png" alt="" class="shd_smallicon shd_icon_minihead" /> ',$txt['shd_ticket_additional_details'],'</strong>

+							<hr />';

+

+				foreach($context['ticket']['custom_fields']['details'] AS $field)

 				{

-					if((empty($field['value']) && $field['display_empty']) || !empty($field['value']))

+					if($field['display_empty'] || !empty($field['value']))

 					{

 						echo'	<li>

-								<img src="', $settings['default_images_url'], '/simpledesk/cf/', $field['icon'], '" alt="" class="shd_smallicon" />

+									', !empty($field['icon']) ? '<img src="' . $settings['default_images_url'] . '/simpledesk/cf/' . $field['icon'] . '" alt="" class="shd_smallicon" />' : '','

 										', $field['name'],': ';

 						if(empty($field['value']) && $field['display_empty'])

-							echo'

-								Empty';

+							echo $txt['shd_ticket_empty_field_short'];

 						elseif(!empty($field['value']))

 							echo $field['type'] == CFIELD_TYPE_CHECKBOX ? ($field['value'] == 1 ? $txt['yes'] : $txt['no']) : $field['value'];

@@ -112,22 +131,12 @@ function template_viewticket()

 								</li>';

 					}				

 				}

-			}

-			

-			echo '

-						</ul>';

-

-			// Display ticket poster avatar?

-			if (!empty($modSettings['shd_display_avatar']) && empty($options['show_no_avatars']) && !empty($context['ticket']['poster_avatar']['image']))

-				echo '

-						<div class="shd_ticket_avatar">

-							', shd_profile_link($context['ticket']['poster_avatar']['image'], $context['ticket']['member']['id']), '

-						</div>';

-

-			echo '

+			echo '		</ul>

 					</div>';				

+			}

 			echo '

+					</div>

 					<div class="shd_ticket_description">';

 			if (!empty($context['ticket']['display_recycle']))

@@ -141,26 +150,6 @@ function template_viewticket()

 							<div id="shd_ticket_text">

 								', $context['ticket']['body'];								

-			// Again, custom fields...

-			if(!empty($context['ticket']['custom_fields']['center']))

-			{

-				foreach($context['ticket']['custom_fields']['center'] AS $field)

-				{

-					if((empty($field['value']) && $field['display_empty']) || !empty($field['value']))

-					{

-						echo'	<br /><br />

-								<img src="', $settings['default_images_url'], '/simpledesk/cf/', $field['icon'], '" alt="" class="shd_smallicon" /> 

-								<strong>', $field['name'],':</strong><hr />';

-						

-						if(empty($field['value']) && $field['display_empty'])

-							echo'

-								This field is empty.';

-						elseif(!empty($field['value']))

-							echo $field['value'];

-					}

-				}

-			}								

-

 			if ($settings['show_modify'] && !empty($context['ticket']['modified']))

 			{

 				echo '

@@ -199,6 +188,12 @@ function template_viewticket()

 	// Left column (ticket relationships, attachments)

 	template_ticket_leftcolumn();

+	echo'

+		<div class="shd_ticket_rightcolumn floatleft"', empty($context['leftcolumndone']) ? ' style="width: 100%;"' : '', '>';

+	

+	// Additional information (custom fields)

+	template_additional_fields();

+

 	// The replies column

 	template_viewreplies();

@@ -207,6 +202,10 @@ function template_viewticket()

 	// The ticket action log, lastly.

 	template_ticketactionlog();	

+	

+	echo'

+		</div><br class="clear" />';

+

 }

 /**

@@ -227,7 +226,7 @@ function template_ticket_leftcolumn()

 	echo '

 				<div class="shd_ticket_leftcolumn floatleft">

-					<div class="tborder shd_attachmentcolumn">';

+					<div class="shd_attachmentcolumn">';

 	// Related tickets

 	template_viewrelationships();

@@ -253,7 +252,7 @@ function template_viewticketattach()

 	if (!empty($context['ticket_attach']['ticket']))

 	{

-		echo '

+		echo '	<div class="tborder">

 					<div class="title_bar grid_header">

 						<h3 class="titlebg">

 							<img src="', $settings['default_images_url'], '/simpledesk/attachments.png" alt="x" />', $txt['shd_ticket_attachments'], ' (', count($context['ticket_attach']['ticket']), ')

@@ -288,10 +287,62 @@ function template_viewticketattach()

 		echo '

 						</div>

 						<span class="botslice"><span></span></span>

+					</div>

 				</div>';

 	}

 }

+/**

+ *	Additional information

+ *

+ *	This template displays the "Additional information" block below the ticket body. It contains any custom fields that the admin has set to display there.

+ *

+ *	@since 1.1

+*/

+function template_additional_fields()

+{

+	global $context, $scripturl, $options, $txt, $settings;

+	

+	if(!empty($context['ticket']['custom_fields']['information']))

+	{	

+		echo'	<div class="tborder">

+					<div class="title_bar grid_header" id="additionalinfoheader">

+						<h3 class="titlebg">

+							<span class="floatright"><a href="javascript:oCustomFields.infoswap();"><img src="', $settings['images_url'], '/collapse.gif" alt="+" id="shd_custom_fields_swap" class="icon" /></a></span>

+							<img src="', $settings['default_images_url'], '/simpledesk/additional_information.png" alt="x" />

+							<a href="javascript:oCustomFields.infoswap();">',$txt['shd_ticket_additional_information'],'</a>

+						</h3>

+					</div>

+					<div class="roundframe" id="additional_info">

+						<div class="content">';	

+

+			foreach($context['ticket']['custom_fields']['information'] AS $field)

+			{

+				if($field['display_empty'] || !empty($field['value']))

+				{

+					echo'

+							<div class="description">

+							', !empty($field['icon']) ? '<img src="' . $settings['default_images_url'] . '/simpledesk/cf/' . $field['icon'] . '" alt="" class="shd_smallicon" />' : '','

+							<strong>', $field['name'],':</strong><hr />';

+

+					if(empty($field['value']) && $field['display_empty'])

+						echo $txt['shd_ticket_empty_field'];

+					elseif(!empty($field['value']))

+						echo $field['value'];

+						

+						echo'</div>';

+				}

+			}

+		

+		echo'

+			</div>

+		</div>

+		<span class="lowerframe" id="additional_info_footer"><span></span></span>

+		</div>

+		<br />';

+	}

+}

+

 /**

  *	Displays the quick reply/go advanced box

  *

@@ -426,7 +477,6 @@ function template_viewreplies()

 	global $context, $settings, $txt, $scripturl, $options, $modSettings, $reply_request;

 	echo '

-		<div class="shd_ticket_rightcolumn floatleft"', empty($context['leftcolumndone']) ? ' style="width: 100%;"' : '', '>

 		<div class="tborder">

 		<div class="title_bar grid_header">

 			<h3 class="titlebg">

@@ -503,6 +553,28 @@ function template_viewreplies()

 							', $reply['body'], '

 							<br /><br />';

+		// Custom fields for replies!

+		if(!empty($context['custom_fields_replies']))

+		{

+			echo'

+				<hr/>';

+

+			foreach($context['custom_fields_replies'] AS $field)

+			{

+				if($field['display_empty'] || !empty($message['custom_field'][$field['id']]['value']))

+				{

+					echo'	

+							', !empty($field['icon']) ? '<img src="' . $settings['default_images_url'] . '/simpledesk/cf/' . $field['icon'] . '" alt="" class="shd_smallicon" />' : '','

+							<strong>', $field['name'],':</strong>';

+

+					if(empty($message['custom_field'][$field['id']]['value']) && $field['display_empty'])

+						echo $txt['shd_ticket_empty_field'], '<br /><br />';

+					elseif(!empty($message['custom_field'][$field['id']]['value']))

+						echo $message['custom_field'][$field['id']]['value'], '<br /><br />';

+				}

+			}

+		}							

+

 			if ($settings['show_modify'] && !empty($reply['modified']))

 			{

 				echo '

@@ -532,8 +604,7 @@ function template_viewreplies()

 				<br class="clear" />

 			</div>

 			<span class="lowerframe"><span></span></span>

-		</div>

-		</div><br class="clear" />';

+		</div>';

 }

 /**

@@ -549,7 +620,7 @@ function template_viewrelationships()

 	if (!empty($context['display_relationships']))

 	{

-		echo '

+		echo '	<div class="tborder">

 					<div class="title_bar grid_header">

 						<h3 class="titlebg">

 							<img src="', $settings['default_images_url'], '/simpledesk/relationships.png" alt="x" />', $txt['shd_ticket_relationships'], ' (', $context['relationships_count'], ')

@@ -608,6 +679,7 @@ function template_viewrelationships()

 						</div>

 						<span class="botslice"><span></span></span>

 					</div>

+				</div>

 					<br />';

 	}

 }