SD-SimpleDesk

@@ -37,6 +37,10 @@ function shd_notifications_notify_newticket(&$msgOptions, &$ticketOptions, &$pos

 	// We don't always have this. But it should be available in context because if we're coming from updated ticket, we will have the other...

 	if (!isset($ticketOptions['private']))

 		$ticketOptions['private'] = $context['ticket_form']['private']['setting'];

+	if (empty($posterOptions['name']))

+		$posterOptions['name'] = $context['user']['name'];

+	if (empty($ticketOptions['subject']))

+		$ticketOptions['subject'] = $context['ticket_form']['subject'];

 	// So, we're getting the list of people that are being affected by this ticket being posted. Basically, that's a list of staff on new ticket, less people who've set preferences otherwise.

 	$members = shd_get_visible_list($ticketOptions['dept'], $ticketOptions['private'], false, empty($modSettings['shd_admins_not_assignable']), false);

@@ -89,10 +93,10 @@ function shd_notifications_notify_newticket(&$msgOptions, &$ticketOptions, &$pos

 	$notify_data = array(

 		'members' => $members,

 		'ticketlink' => $scripturl . '?action=helpdesk;sa=ticket;ticket=' . $ticketOptions['id'],

-		'subject' => $new_ticket ? $ticketOptions['subject'] : $context['ticket_form']['subject'],

+		'subject' => $ticketOptions['subject'],

 		'ticket' => $ticketOptions['id'],

 		'body' => $msgOptions['body'],

-		'poster_name' => !empty($posterOptions['name']) ? $posterOptions['name'] : $context['user']['name'],

+		'poster_name' => $posterOptions['name'],

 	);

 	shd_notify_users($notify_data);