SD-SimpleDesk

@@ -60,6 +60,10 @@

 	cursor: pointer;

 }

+.stats .shd_assignees_list {

+	width: 100%;

+}

+

 .information li dt {

 	color: gray;

 	font-weight: bold;

@@ -462,10 +466,10 @@ form#postmodify .shd_ticket_roundframe {

 }

 /* Urgency stuff */

-.generic_icons.urgency_increase {

+.generic_icons.urgency_increase::before {

 	background-position: -161px -5px;

 }

-.generic_icons.urgency_decrease {

+.generic_icons.urgency_decrease::before {

 	background-position: -213px -5px;

 }

@@ -1,5 +1,37 @@

 /* Javascript for the main Helpdesk */

+/* Implant a JSON handler for Ajax */

+function shd_getJSONDocument(sUrl, funcCallback, sMethod)

+{

+	ajax_indicator(true);

+

+	if (typeof(sMethod) == 'undefined')

+		sMethod = 'GET';

+

+	var oCaller = this;

+	var oMyDoc = $.ajax({

+		method: sMethod,

+		url: sUrl,

+		cache: false,

+		dataType: 'json',

+		success: function(responseJSON) {

+			if (typeof(funcCallback) != 'undefined')

+			{

+				ajax_indicator(false);

+

+				funcCallback.call(oCaller, responseJSON);

+			}

+		},

+	});

+

+	return oMyDoc;

+}

+

+function shd_sendJSONDocument(sUrl, funcCallback)

+{

+	return shd_getJSONDocument(sUrl, funcCallback, 'POST');

+}

+

 /* The privacy toggle in AJAX */

 function shd_privacyControl(oOpts)

 {

@@ -19,33 +51,18 @@ shd_privacyControl.prototype.init = function ()

 shd_privacyControl.prototype.action = function ()

 {

-	ajax_indicator(true);

-	getXMLDocument(shd_privacyControl.prototype.opts.sUrl + ';' + shd_privacyControl.prototype.opts.sSession, shd_privacyControl.prototype.callback);

+	shd_getJSONDocument(shd_privacyControl.prototype.opts.sUrl + ';' + shd_privacyControl.prototype.opts.sSession, shd_privacyControl.prototype.callback);

 	return false;

 }

 shd_privacyControl.prototype.callback = function (oRecvd)

 {

-	ajax_indicator(false);

-	if (oRecvd)

-	{

-		var errors = oRecvd.getElementsByTagName('error');

-		if (errors.length > 0)

-		{

-			var msg = "";

-			for (var i = 0; i < errors.length; i++)

-				msg += errors[i].firstChild.nodeValue + "\n";

-			alert(msg);

-		}

-		else

-		{

-			var msg = oRecvd.getElementsByTagName('message');

-			if (msg.length > 0)

+	if (oRecvd && oRecvd.success == false)

+		alert(oRecvd.error);

+	else if (oRecvd && oRecvd.message)

 	{

 		var oSpan = document.getElementById(shd_privacyControl.prototype.opts.sDestSpan);

-				oSpan.firstChild.nodeValue = msg[0].firstChild.nodeValue;

-			}

-		}

+		oSpan.firstChild.nodeValue = oRecvd.message;

 	}

 	else

 		if (confirm(shd_ajax_problem))

@@ -91,46 +108,31 @@ shd_urgencyControl.prototype.actionDown = function ()

 shd_urgencyControl.prototype.action = function (direction)

 {

-	ajax_indicator(true);

 	shd_urgencyControl.prototype.opts.direction = direction;

-	getXMLDocument(shd_urgencyControl.prototype.opts.sUrl + shd_urgencyControl.prototype.opts.aButtonOps[direction] + ';' + shd_urgencyControl.prototype.opts.sSession, shd_urgencyControl.prototype.callback);

+	shd_getJSONDocument(shd_urgencyControl.prototype.opts.sUrl + shd_urgencyControl.prototype.opts.aButtonOps[direction] + ';' + shd_urgencyControl.prototype.opts.sSession, shd_urgencyControl.prototype.callback);

 	return false;

 }

 shd_urgencyControl.prototype.callback = function (oRecvd)

 {

-	ajax_indicator(false);

-	if (oRecvd)

-	{

-		var errors = oRecvd.getElementsByTagName('error');

-		if (errors.length > 0)

-		{

-			var msg = "";

-			for (var i = 0; i < errors.length; i++)

-				msg += errors[i].firstChild.nodeValue + "\n";

-			alert(msg);

-		}

-		else

-		{

-			var msg = oRecvd.getElementsByTagName('message');

-			if (msg.length > 0)

+	if (oRecvd && oRecvd.success == false)

+		alert(oRecvd.error);

+	else if (oRecvd && oRecvd.message)

 	{

 		var oSpan = document.getElementById(shd_urgencyControl.prototype.opts.sDestSpan);

-				setInnerHTML(oSpan, msg[0].firstChild.nodeValue);

-			}

-			// Now to reset the buttons

-			var btn_set = [ "increase", "decrease" ];

+		setInnerHTML(document.getElementById(shd_urgencyControl.prototype.opts.sDestSpan), oRecvd.message);

+		var btn_set = [ "increase", "decrease" ];

 		for (var i in btn_set)

 		{

-				var oBtn = oRecvd.getElementsByTagName(btn_set[i]);

+			var oBtn = oRecvd[btn_set[i]];

 			var oSpan = document.getElementById('urgency_' + btn_set[i]);

-				setInnerHTML(oSpan, (oBtn.length !== 0 ? oBtn[0].firstChild.nodeValue : ''));

+			setInnerHTML(oSpan, (oBtn ? oBtn : ''));

 		}

+

 		// Attach JS events to new links

 		shd_urgencyControl.prototype.init();

 	}

-	}

 	else

 		if (confirm(shd_ajax_problem))

 			window.location = smf_scripturl + '?action=helpdesk;sa=urgencychange;ticket=' + shd_urgencyControl.prototype.opts.ticket + ';change=' + shd_urgencyControl.prototype.opts.aButtonOps[shd_urgencyControl.prototype.opts.direction] + ';' + shd_urgencyControl.prototype.opts.sSession;

@@ -274,29 +276,13 @@ function QuickReply(oOptions)

 // When a user presses quote, put it in the quick reply box (if expanded).

 QuickReply.prototype.quote = function (iMessageId, sSessionId, sSessionVar, bTemplateUpgraded)

 {

-	// Add backwards compatibility with old themes.

-	if (sSessionVar === true)

-	{

-		bTemplateUpgraded = true;

-		sSessionVar = 'sesc';

-	}

-

 	if (this.bCollapsed)

 	{

-		// This is for compatibility.

-		if (bTemplateUpgraded)

-			return true;

-

 		window.location.href = smf_prepareScriptUrl(this.opt.sScriptUrl) + 'action=helpdesk;sa=reply;quote=' + iMessageId + ';ticket=' + this.opt.iTicketId + '.' + this.opt.iStart + ';' + sSessionVar + '=' + sSessionId;

 		return false;

 	}

-	// Doing it the XMLhttp way?

-	if (window.XMLHttpRequest)

-	{

-		ajax_indicator(true);

-		getXMLDocument(smf_prepareScriptUrl(this.opt.sScriptUrl) + 'action=helpdesk;sa=ajax;op=quote;quote=' + iMessageId + ';' + sSessionVar + '=' + sSessionId + ';xml' + ';mode=' + (oEditorHandle_shd_message.bRichTextEnabled ? 1 : 0), this.onQuoteReceived);

-	}

+	shd_getJSONDocument(smf_prepareScriptUrl(this.opt.sScriptUrl) + 'action=helpdesk;sa=ajax;op=quote;quote=' + iMessageId + ';' + sSessionVar + '=' + sSessionId + ';json' + ';mode=' + (oEditorHandle_shd_message.bRichTextEnabled ? 1 : 0), this.onQuoteReceived);

 	// Move the view to the quick reply box.

 	if (navigator.appName == 'Microsoft Internet Explorer')

@@ -307,17 +293,11 @@ QuickReply.prototype.quote = function (iMessageId, sSessionId, sSessionVar, bTem

 	return false;

 }

-// This is the callback function used after the XMLhttp request.

-QuickReply.prototype.onQuoteReceived = function (oXMLDoc)

+// This is the callback function used after the json request.

+QuickReply.prototype.onQuoteReceived = function (oRecvd)

 {

-	var sQuoteText = '';

-

-	for (var i = 0; i < oXMLDoc.getElementsByTagName('quote')[0].childNodes.length; i++)

-		sQuoteText += oXMLDoc.getElementsByTagName('quote')[0].childNodes[i].nodeValue;

-

-	oEditorHandle_shd_message.insertText(sQuoteText, false, true);

-

-	ajax_indicator(false);

+	if (oRecvd && oRecvd.success == true && oRecvd.message)

+		oEditorHandle_shd_message.insertText(oRecvd.message, false, true);

 }

 // The function handling the swapping of the quick reply.

@@ -343,27 +323,16 @@ CannedReply.prototype.getReply = function ()

 	if (!iReplyId || parseInt(iReplyId, 10) < 1)

 		return false;

-	// Doing it the XMLhttp way?

-	if (window.XMLHttpRequest)

-	{

-		ajax_indicator(true);

-		getXMLDocument(smf_prepareScriptUrl(this.opt.sScriptUrl) + 'action=helpdesk;sa=ajax;op=canned;ticket=' + this.opt.iTicketId + ';reply=' + iReplyId + ';' + this.opt.sSessionVar + '=' + this.opt.sSessionId + ';xml' + ';mode=' + (oEditorHandle_shd_message.bRichTextEnabled ? 1 : 0), this.onReplyReceived);

-	}

+	shd_getJSONDocument(smf_prepareScriptUrl(this.opt.sScriptUrl) + 'action=helpdesk;sa=ajax;op=canned;ticket=' + this.opt.iTicketId + ';reply=' + iReplyId + ';' + this.opt.sSessionVar + '=' + this.opt.sSessionId + ';json' + ';mode=' + (oEditorHandle_shd_message.bRichTextEnabled ? 1 : 0), this.onReplyReceived);

 	return false;

 }

-// This is the callback function used after the XMLhttp request.

-CannedReply.prototype.onReplyReceived = function (oXMLDoc)

+// This is the callback function used after the json request.

+CannedReply.prototype.onReplyReceived = function (oRecvd)

 {

-	var sQuoteText = '';

-

-	for (var i = 0; i < oXMLDoc.getElementsByTagName('quote')[0].childNodes.length; i++)

-		sQuoteText += oXMLDoc.getElementsByTagName('quote')[0].childNodes[i].nodeValue;

-

-	oEditorHandle_shd_message.insertText(sQuoteText, false, true);

-

-	ajax_indicator(false);

+	if (oRecvd && oRecvd.success == true && oRecvd.message)

+		oEditorHandle_shd_message.insertText(oRecvd.message, false, true);

 }

 // The quick jump function

@@ -435,36 +404,29 @@ AjaxAssign.prototype.expand = function ()

 	img.setAttribute('src', this.opt.sImagesUrl + "/" + this.opt.sImageExpanded);

 	// Fetch the list of items

-	ajax_indicator(true);

-	getXMLDocument.call(this, smf_prepareScriptUrl(this.opt.sScriptUrl) + 'action=helpdesk;sa=ajax;op=assign;ticket=' + this.opt.iTicketId + ';' + sSessV + '=' + sSessI, this.expand_callback);

+	shd_getJSONDocument.call(this, smf_prepareScriptUrl(this.opt.sScriptUrl) + 'action=helpdesk;sa=ajax;op=assign;ticket=' + this.opt.iTicketId + ';' + sSessV + '=' + sSessI, this.expand_callback);

 }

-AjaxAssign.prototype.expand_callback = function (XMLDoc)

-{

-	// Receive the list of assignees

-	ajax_indicator(false);

-	var errors = XMLDoc.getElementsByTagName('error');

-	if (errors.length > 0)

+AjaxAssign.prototype.expand_callback = function (oRecvd)

 {

-		alert(errors[0].childNodes[0].nodeValue);

-		this.collapse();

-	}

-	else

+	if (oRecvd && oRecvd.success == false)

+		alert(oRecvd.error);

+	else if (oRecvd && oRecvd.members)

 	{

 		var assign_list = document.getElementById(this.opt.sListId);

 		assign_list.innerHTML = '';

 		assign_list.setAttribute('style', 'display:block');

-		var elements = XMLDoc.getElementsByTagName('member');

-		// We could, in all honesty, sit and build the content normally with document.createElement.

-		// But really, this is quicker, not just for us but for the browser too.

 		var newhtml = '';

-		for (var i = 0, n = elements.length; i < n; i++)

+		for (var i in oRecvd.members)

 		{

-			newhtml += '<li class="shd_assignees" onclick="' + this.opt.sSelf + '.assign(' + elements[i].getAttribute('uid') + ');">';

-			if (elements[i].getAttribute('admin'))

-				newhtml += '<img src="' + smf_default_theme_url + '/images/simpledesk/' + (elements[i].getAttribute('admin') == 'yes' ? 'admin' : 'staff') + '.png" alt="" class="shd_smallicon"> ';

-			newhtml += elements[i].childNodes[0].nodeValue + '</li>';

+			cur = oRecvd.members[i];

+			newhtml += '<li class="shd_assignees" onclick="' + this.opt.sSelf + '.assign(' + cur.uid + ');">';

+

+			if (cur.admin)

+				newhtml += '<img src="' + smf_default_theme_url + '/images/simpledesk/' + (cur.admin == 'yes' ? 'admin' : 'staff') + '.png" alt="" class="shd_smallicon"> ';

+

+			newhtml += cur.name + '</li>';

 		}

 		assign_list.innerHTML = newhtml;

@@ -475,23 +437,20 @@ AjaxAssign.prototype.assign = function (uid)

 {

 	// Click handler for the assignment list, to issue the assign

 	ajax_indicator(true);

-	getXMLDocument.call(this, smf_prepareScriptUrl(this.opt.sScriptUrl) + 'action=helpdesk;sa=ajax;op=assign2;ticket=' + this.opt.iTicketId + ';to_user=' + uid + ';' + sSessV + '=' + sSessI, this.assign_callback);

+	shd_getJSONDocument.call(this, smf_prepareScriptUrl(this.opt.sScriptUrl) + 'action=helpdesk;sa=ajax;op=assign2;ticket=' + this.opt.iTicketId + ';to_user=' + uid + ';' + sSessV + '=' + sSessI, this.assign_callback);

 }

-AjaxAssign.prototype.assign_callback = function(XMLDoc)

+AjaxAssign.prototype.assign_callback = function(oRecvd)

 {

 	// Click handler callback for assignment, to handle once the request has been made

-	ajax_indicator(false);

 	this.collapse();

-	var errors = XMLDoc.getElementsByTagName('error');

-	if (errors.length > 0)

-		alert(errors[0].childNodes[0].nodeValue);

-	else

+

+	if (oRecvd && oRecvd.success == false)

+		alert(oRecvd.error);

+	else if (oRecvd && oRecvd.assigned)

 	{

-		var elements = XMLDoc.getElementsByTagName('assigned');

-		document.getElementById(this.opt.sAssignedSpan).innerHTML = elements[0].childNodes[0].nodeValue;

+		document.getElementById(this.opt.sAssignedSpan).innerHTML = oRecvd.assigned;

 	}

-	this.collapse();

 }

 AjaxAssign.prototype.collapse = function ()

@@ -504,3 +463,110 @@ AjaxAssign.prototype.collapse = function ()

 	var img = document.getElementById('assign_' + this.opt.sSelf);

 	img.setAttribute('src', this.opt.sImagesUrl + "/" + this.opt.sImageCollapsed);

 }

+

+/* Ajax Notifications List */

+function shd_notifications(iTicketId, oOptions)

+{

+	this.ticketId = iTicketId;

+	this.opt = oOptions;

+	this.init();

+	return false;

+}

+

+shd_notifications.prototype.init = function ()

+{

+	var oLink = document.getElementById(this.opt.sLinkId);

+

+	oLink.instanceRef = this;

+	oLink.onclick = function (oEvent) {return this.instanceRef.receiveNotifications(oEvent);};

+

+	document.getElementById(this.opt.sContainerId).style.display = "";

+}

+

+shd_notifications.prototype.receiveNotifications = function ()

+{

+	shd_getJSONDocument.call(this, smf_prepareScriptUrl(smf_scripturl) + "action=helpdesk;sa=ajax;op=notify;ticket=" + this.ticketId + ";" + this.opt.sSessionVar + '=' + this.opt.sSessionId + (this.opt.sPinglist ? ";" + this.opt.sPinglist : ''), this.onReceiveNotifications);

+	return false;

+}

+

+shd_notifications.prototype.onReceiveNotifications = function (oRecvd)

+{

+	if (typeof(oRecvd) == 'undefined')

+		return;

+

+	if (oRecvd && oRecvd.success == false)

+		alert(oRecvd.error);

+

+	var newhtml = '';

+	var template = this.opt.oMainTemplate;

+	if (oRecvd.being_notified)

+	{

+		var subtemplate = this.opt.oNotifiedTemplate;

+

+		var temphtml = '';

+		var member = '';

+		for (var i in oRecvd.being_notified)

+		{

+			cur = oRecvd.being_notified[i];

+			member = subtemplate.replace('%name%', cur);

+

+			temphtml += cur;

+		}

+

+		newhtml = template.replace('%title%', oRecvd.being_notified_txt).replace('%subtemplate%', temphtml);

+	}

+

+	if (oRecvd.optional)

+	{

+		var subtemplate = this.opt.oOptionalTemplate;

+

+		var temphtml = '';

+		var member = '';

+		for (var i in oRecvd.optional)

+		{

+			cur = oRecvd.optional[i];

+

+			member = subtemplate.replace('%name%', cur);

+			member = member.replace('%index%', i);

+			member = member.replace('%index%', i);

+

+			for (var j in oRecvd.selected)

+			{

+				var k = oRecvd.selected[j];

+				member = member.replace('%checked%', i == k ? ' checked' : '');

+			}

+

+			temphtml += member;

+		}

+

+		newhtml += template.replace('%title%', oRecvd.optional_txt).replace('%subtemplate%', temphtml);

+	}

+

+

+	if (oRecvd.optional_butoff)

+	{

+		var subtemplate = this.opt.oOptionalOffTemplate;

+

+		var temphtml = '';

+		var member = '';

+		for (var i in oRecvd.optional_butoff)

+		{

+			cur = oRecvd.optional_butoff[i];

+			member = subtemplate.replace('%name%', cur);

+			member = member.replace('%index%', i);

+			member = member.replace('%index%', i);

+

+			for (var j in oRecvd.selected)

+			{

+				var k = oRecvd.selected[j];

+				member = member.replace('%checked%', i == k ? ' checked' : '');

+			}

+

+			temphtml += member;

+		}

+

+		newhtml += template.replace('%title%', oRecvd.optional_butoff_txt).replace('%subtemplate%', temphtml);

+	}

+

+	document.getElementById("shd_notifications_div").innerHTML = newhtml;

+}

\ No newline at end of file

@@ -73,6 +73,26 @@ function shd_ajax()

 	if (!empty($_REQUEST['op']) && !empty($subactions[$_REQUEST['op']]))

 		$subactions[$_REQUEST['op']]();

+	// Json support.

+	if (isset($context['ajax_type']) && $context['ajax_type'] == 'json')

+	{

+		header('Content-Type: application/json; charset=UTF8');

+

+		if (empty($context['ajax_raw']) && is_array($context['ajax_return']) && isset($context['ajax_return']['success']))

+			echo json_encode($context['ajax_return']);

+		elseif (empty($context['ajax_raw']) && is_array($context['ajax_return']))

+			echo json_encode(array_merge(array('success' => true), $context['ajax_return']));

+		elseif (!empty($context['ajax_raw']) && is_array($context['ajax_raw']))

+			echo json_encode($context['ajax_return']);

+		elseif (!empty($context['ajax_raw']))

+			echo $context['ajax_raw'];

+		else

+			echo json_encode(array('success' => false));

+

+		obExit(false);

+	}

+	else

+	{

 		header('Content-Type: text/xml; charset=' . (empty($context['character_set']) ? 'ISO-8859-1' : $context['character_set']));

 		echo '<?xml version="1.0" encoding="', $context['character_set'], '"?' . '>';

@@ -106,6 +126,7 @@ function shd_ajax()

 		}

 		obExit(false);

 	}

+}

 /**

  *	Handles AJAX updates to privacy.

@@ -128,17 +149,20 @@ function shd_ajax_privacy()

 {

 	global $smcFunc, $user_info, $context, $txt, $sourcedir;

+	// Use Json for the response.

+	$context['ajax_type'] = 'json';

+

 	$session_check = checkSession('get', '', false); // check the session but don't die fatally.

 	if (!empty($session_check))

 	{

-		$context['ajax_return'] = array('error' => $txt[$session_check]);

+		$context['ajax_return'] = array('success' => false, 'error' => $txt[$session_check]);

 		return;

 	}

 	// First, figure out the state of the ticket - is it private or not? Can we even see it?

 	if (empty($context['ticket_id']))

 	{

-		$context['ajax_return'] = array('error' => $txt['shd_no_ticket']);

+		$context['ajax_return'] = array('success' => false, 'error' => $txt['shd_no_ticket']);

 		return;

 	}

@@ -156,7 +180,7 @@ function shd_ajax_privacy()

 	{

 		if (in_array($row['status'], array(TICKET_STATUS_CLOSED, TICKET_STATUS_DELETED)) || !shd_allowed_to('shd_alter_privacy_any', $row['id_dept']) && (!shd_allowed_to('shd_alter_privacy_own', $row['id_dept']) || $row['id_member_started'] != $user_info['id']))

 		{

-			$context['ajax_return'] = array('error' => $txt['shd_cannot_change_privacy']);

+			$context['ajax_return'] = array('success' => false, 'error' => $txt['shd_cannot_change_privacy']);

 			return;

 		}

@@ -185,11 +209,11 @@ function shd_ajax_privacy()

 		// Make sure we recalculate the number of tickets on next page load

 		shd_clear_active_tickets($row['id_dept']);

-		$context['ajax_return'] = array('message' => $new ? $txt['shd_ticket_private'] : $txt['shd_ticket_notprivate']);

+		$context['ajax_return'] = array('success' => true, 'message' => $new ? $txt['shd_ticket_private'] : $txt['shd_ticket_notprivate']);

 	}

 	else

 	{

-		$context['ajax_return'] = array('error' => $txt['shd_no_ticket']);

+		$context['ajax_return'] = array('success' => false, 'error' => $txt['shd_no_ticket']);

 		return;

 	}

 }

@@ -216,17 +240,20 @@ function shd_ajax_urgency()

 {

 	global $smcFunc, $user_info, $context, $txt, $scripturl, $settings, $sourcedir;

+	// Use Json for the response.

+	$context['ajax_type'] = 'json';

+

 	$session_check = checkSession('get', '', false); // check the session but don't die fatally.

 	if (!empty($session_check))

 	{

-		$context['ajax_return'] = array('error' => $txt[$session_check]);

+		$context['ajax_return'] = array('success' => false, 'error' => $txt[$session_check]);

 		return;

 	}

 	// First, figure out the state of the ticket - is it private or not? Can we even see it?

 	if (empty($context['ticket_id']))

 	{

-		$context['ajax_return'] = array('error' => $txt['shd_no_ticket']);

+		$context['ajax_return'] = array('success' => false, 'error' => $txt['shd_no_ticket']);

 		return;

 	}

@@ -246,7 +273,7 @@ function shd_ajax_urgency()

 		if (empty($_GET['change']) || empty($can_urgency[$_GET['change']]))

 		{

-			$context['ajax_return'] = array('error' => $txt['shd_cannot_change_urgency']);

+			$context['ajax_return'] = array('success' => false, 'error' => $txt['shd_cannot_change_urgency']);

 			return;

 		}

@@ -274,6 +301,7 @@ function shd_ajax_urgency()

 		$new_options = shd_can_alter_urgency($new_urgency, $row['id_member_started'], ($row['status'] == TICKET_STATUS_CLOSED), ($row['status'] == TICKET_STATUS_DELETED), $row['id_dept']);

 		$context['ajax_return'] = array(

+			'success' => true,

 			'message' => $new_urgency > TICKET_URGENCY_HIGH ? '<span class="error">' . $txt['shd_urgency_' . $new_urgency] . '</span>' : $txt['shd_urgency_' . $new_urgency],

 		);

@@ -315,6 +343,9 @@ function shd_ajax_quote()

 	global $modSettings, $user_info, $txt, $settings, $context;

 	global $sourcedir, $smcFunc;

+	// Use Json for the response.

+	$context['ajax_type'] = 'json';

+

 	loadLanguage('Post');

 	checkSession('get');

@@ -354,7 +385,7 @@ function shd_ajax_quote()

 				require_once($sourcedir . '/Subs-Editor.php');

 				$row['body'] = strtr($row['body'], array('<' => '#smlt#', '>' => '#smgt#', '&' => '#smamp#'));

 				$row['body'] = bbc_to_html($row['body']);

-				$lb = '<br>';

+				$lb = "\n";

 			}

 			else

 				$lb = "\n";

@@ -367,9 +398,7 @@ function shd_ajax_quote()

 		}

 	}

-	$message = strtr($message, array('&nbsp;' => '&#160;', '<' => '&lt;', '>' => '&gt;'));

-

-	$context['ajax_raw'] = '<quote>' . $message . '</quote>';

+	$context['ajax_return'] = array('success' => true, 'message' => $message);

 }

 /**

@@ -391,6 +420,9 @@ function shd_ajax_canned()

 	global $modSettings, $user_info, $txt, $settings, $context;

 	global $sourcedir, $smcFunc;

+	// Use Json for the response.

+	$context['ajax_type'] = 'json';

+

 	loadLanguage('Post');

 	checkSession('get');

@@ -457,7 +489,7 @@ function shd_ajax_canned()

 	$message = strtr($message, array('&nbsp;' => '&#160;', '<' => '&lt;', '>' => '&gt;'));

-	$context['ajax_raw'] = '<quote>' . $message . '</quote>';

+	$context['ajax_return'] = array('success' => true, 'message' => $message);

 }

 /**

@@ -477,6 +509,9 @@ function shd_ajax_assign()

 {

 	global $context, $smcFunc, $txt, $sourcedir, $user_profile;

+	// Use Json for the response.

+	$context['ajax_type'] = 'json';

+

 	checkSession('get');

 	if (!empty($context['ticket_id']))

@@ -495,17 +530,17 @@ function shd_ajax_assign()

 		$smcFunc['db_free_result']($query);

 	}

 	if (empty($valid))

-		return $context['ajax_return'] = array('error' => $txt['shd_no_ticket']);

+		return $context['ajax_return'] = array('success' => false, 'error' => $txt['shd_no_ticket']);

 	require_once($sourcedir . '/sd_source/SimpleDesk-Assign.php');

 	$assignees = shd_get_possible_assignees($private, $ticket_starter, $dept);

 	array_unshift($assignees, 0); // add the unassigned option in at the start

 	if (empty($assignees))

-		return $context['ajax_return'] = array('error' => $txt['shd_no_staff_assign']);

+		return $context['ajax_return'] = array('success' => false, 'error' => $txt['shd_no_staff_assign']);

 	if (!shd_allowed_to('shd_assign_ticket_any', $dept) || $status == TICKET_STATUS_CLOSED || $status == TICKET_STATUS_DELETED)

-		return $context['ajax_return'] = array('error' => $txt['shd_cannot_assign']);

+		return $context['ajax_return'] = array('success' => false, 'error' => $txt['shd_cannot_assign']);

 	// OK, so we have the general values we need. Let's get user names, and get ready to kick this back to the user. We'll build the XML here though.

 	loadMemberData($assignees);

@@ -513,13 +548,16 @@ function shd_ajax_assign()

 	// Just out of interest, who's an admin?

 	$admins = shd_members_allowed_to('admin_helpdesk', $dept);

-	$context['ajax_raw'] = '<response>';

+	$context['ajax_return'] = array('success' => true, 'members' => array());

 	foreach ($assignees as $assignee)

-		$context['ajax_raw'] .= '

-<member uid="' . $assignee . '"' . (!empty($assignee) ? (in_array($assignee, $admins) ? ' admin="yes"' : ' admin="no"') : '') . ($ticket_assigned == $assignee ? ' assigned="yes"' : '') . '><![CD' . 'ATA[' . (empty($assignee) ? '<span class="error">' . $txt['shd_unassigned'] . '</span>' : $user_profile[$assignee]['member_name']) . ']' . ']></member>';

+		$context['ajax_return']['members'][$assignee] = array(

+			'uid' => $assignee,

+			'admin' => in_array($assignee, $admins) ? 'yes' : 'no',

+			'assigned' => $ticket_assigned == $assignee ? 'yes' : 'no',

+			'name' => empty($assignee) ? '<span class="error">' . $txt['shd_unassigned'] . '</span>' : $user_profile[$assignee]['member_name'],

+		);

-	$context['ajax_raw'] .= '

-</response>';

+	return $context['ajax_return'];

 }

 /**

@@ -539,6 +577,9 @@ function shd_ajax_assign2()

 {

 	global $context, $smcFunc, $txt, $sourcedir, $user_profile;

+	// Use Json for the response.

+	$context['ajax_type'] = 'json';

+

 	checkSession('get');

 	if (!empty($context['ticket_id']))

@@ -560,10 +601,10 @@ function shd_ajax_assign2()

 		return $context['ajax_return'] = array('error' => $txt['shd_no_ticket']);

 	if (!isset($_GET['to_user']) || !is_numeric($_GET['to_user']))

-		return $context['ajax_return'] = array('error' => $txt['shd_assigned_not_permitted'] . 'line459');

+		return $context['ajax_return'] = array('success' => false, 'error' => $txt['shd_assigned_not_permitted'] . 'line459');

 	if (!shd_allowed_to('shd_assign_ticket_any', $dept) || $status == TICKET_STATUS_CLOSED || $status == TICKET_STATUS_DELETED)

-		return $context['ajax_return'] = array('error' => $txt['shd_cannot_assign']);

+		return $context['ajax_return'] = array('success' => false, 'error' => $txt['shd_cannot_assign']);

 	$_GET['to_user'] = isset($_GET['to_user']) ? (int) $_GET['to_user'] : 0;

@@ -572,7 +613,7 @@ function shd_ajax_assign2()

 	array_unshift($assignees, 0); // add the unassigned option in at the start

 	if (!in_array($_GET['to_user'], $assignees))

-		return $context['ajax_return'] = array('error' => $txt['shd_assigned_not_permitted']);

+		return $context['ajax_return'] = array('success' => false, 'error' => $txt['shd_assigned_not_permitted']);

 	if (!empty($_GET['to_user']))

 		loadMemberData($_GET['to_user']);

@@ -592,7 +633,7 @@ function shd_ajax_assign2()

 		shd_commit_assignment($context['ticket_id'], $_GET['to_user'], true);

 	}

-	return $context['ajax_return'] = array('assigned' => $user_name);

+	return $context['ajax_return'] = array('success' => true, 'assigned' => $user_name);

 }

 /**

@@ -605,9 +646,12 @@ function shd_ajax_notify()

 {

 	global $txt, $context, $smcFunc, $user_profile, $modSettings, $sourcedir;

+	// Use Json for the response.

+	$context['ajax_type'] = 'json';

+

 	$session_check = checkSession('get', '', false); // check the session but don't die fatally.

 	if (!empty($session_check))

-		return $context['ajax_return'] = array('error' => $txt[$session_check]);

+		return $context['ajax_return'] = array('success' => false, 'error' => $txt[$session_check]);

 	shd_load_language('sd_language/SimpleDeskNotifications');

 	require_once($sourcedir . '/sd_source/SimpleDesk-Notifications.php');

@@ -628,7 +672,7 @@ function shd_ajax_notify()

 		$smcFunc['db_free_result']($query);

 	}

 	if (empty($ticket) || !shd_allowed_to('shd_singleton_email', $ticket['id_dept']) || $ticket['status'] == TICKET_STATUS_CLOSED || $ticket['status'] == TICKET_STATUS_DELETED)

-		return $context['ajax_return'] = array('error' => $txt['shd_no_ticket']);

+		return $context['ajax_return'] = array('success' => false, 'error' => $txt['shd_no_ticket']);

 	// So, we need to start figuring out who's going to be notified, who won't be and who we might be interested in notifying.

 	$notify_list = array(

@@ -797,12 +841,9 @@ function shd_ajax_notify()

 	}

 	if (empty($notify_list) || empty($members))

-		return $context['ajax_raw'] = '<notify><![C' . 'DATA[' . cleanXml($txt['shd_ping_none']) . ']' . ']></notify>';

+		return $context['ajax_return'] = array('success' => false, 'error' => $txt['shd_ping_none']);

 	else

 	{

-		ob_start();

-		echo '<notify><![C', 'DATA[';

-

 		$selected = array();

 		if (!empty($_GET['list']))

 		{

@@ -812,33 +853,16 @@ function shd_ajax_notify()

 					$selected[] = (int) $id;

 		}

-		if (!empty($notify_list['being_notified']))

-			echo '<span class="shd_ajax_head">', $txt['shd_ping_already_' . (count($notify_list['being_notified']) == 1 ? '1' : 'n')], '</span><br>', implode(', ', $notify_list['being_notified']);

-

-		if (!empty($notify_list['optional']))

-		{

-			if (!empty($notify_list['being_notified']))

-				echo '<br><br>';

-

-			echo '<span class="shd_ajax_head">', $txt['shd_ping_' . (count($notify_list['optional']) == 1 ? '1' : 'n')], '</span><br>';

-			foreach ($notify_list['optional'] as $id => $member)

-				echo '<div class="shd_ajaxnotify"><input type="checkbox" name="notify[', $id, ']" value="', $id, '"', in_array($id, $selected) ? ' checked="checked"' : '', ' > ', $member, '</div>';

-		}

-

-		if (!empty($notify_list['optional_butoff']))

-		{

-			if (!empty($notify_list['being_notified']) || !empty($notify_list['optional_butoff']))

-				echo '<br><br>';

-

-			echo '<span class="shd_ajax_head">', $txt['shd_ping_none_' . (count($notify_list['optional_butoff']) == 1 ? '1' : 'n')], '</span><br>';

-			foreach ($notify_list['optional_butoff'] as $id => $member)

-				echo '<div class="shd_ajaxnotify"><input type="checkbox" name="notify[', $id, ']" value="', $id, '"', in_array($id, $selected) ? ' checked="checked"' : '', ' > ', $member, '</div>';

-		}

-

-		echo '<br class="clear">]', ']></notify>';

-

-		$content = ob_get_clean();

-		return $context['ajax_raw'] = cleanXml($content);

+		return $context['ajax_return'] = array(

+			'success' => true,

+			'being_notified_txt' => !empty($notify_list['being_notified']) ? $txt['shd_ping_already_' . (count($notify_list['being_notified']) == 1 ? '1' : 'n')] : '',

+			'being_notified' => !empty($notify_list['being_notified']) ? $notify_list['being_notified'] : array(),

+			'optional_txt' => !empty($notify_list['optional']) ? $txt['shd_ping_' . (count($notify_list['optional']) == 1 ? '1' : 'n')] : '',

+			'optional' => !empty($notify_list['optional']) ? $notify_list['optional'] : array(),

+			'optional_butoff_txt' => !empty($notify_list['optional_butoff']) ? $txt['shd_ping_none_' . (count($notify_list['optional_butoff']) == 1 ? '1' : 'n')] : '',

+			'optional_butoff' => !empty($notify_list['optional_butoff']) ? $notify_list['optional_butoff'] : array(),

+			'selected' => $selected,

+		);

 	}

 }

@@ -81,7 +81,7 @@ function template_viewticket()

 						</dd>

 						<dt><img src="', $settings['default_images_url'], '/simpledesk/staff.png" alt="" class="shd_smallicon"> ', $txt['shd_ticket_assignedto'], ':</dt>

 						<dd><span id="assigned_to">', $context['ticket']['assigned']['link'], '</span><span id="assigned_button"></span></dd>

-						<dt class="full_width">

+						<dt class="shd_assignees_list">

 							<ul id="assigned_list" style="display:none;"></ul>

 						</dt>

 						<dt><img src="', $settings['default_images_url'], '/simpledesk/status.png" alt="" class="shd_smallicon"/> ', $txt['shd_ticket_status'], ':</dt>

@@ -784,7 +784,7 @@ function template_singleton_email()

 	echo '

 						<div id="shd_notifications_div" style="display:none;">

-							<a href="#" onclick="getAjaxNotifications(); return false;">', $txt['shd_select_notifications'], '</a>';

+							<a href="#" id="shd_getAjaxNotifications">', $txt['shd_select_notifications'], '</a>';

 	if (!empty($context['notification_ping_list']))

 		echo '

@@ -794,21 +794,23 @@ function template_singleton_email()

 							<br class="clear">

 						</div>

 						<script type="text/javascript"><!-- // --><![CDATA[

-	document.getElementById("shd_notifications_div").style.display = "";

-

-	function getAjaxNotifications()

-	{

-		ajax_indicator(true);

-		getXMLDocument(smf_prepareScriptUrl(smf_scripturl) + "action=helpdesk;sa=ajax;op=notify;ticket=', $context['ticket_id'], ';', $context['session_var'], '=', $context['session_id'], !empty($context['notification_ping_list']) ? ';list=' . $context['notification_ping_list'] : '', '", handleAjaxNotifications);

-	}

-

-	function handleAjaxNotifications(XMLDoc)

-	{

-		ajax_indicator(false);

-		var notify = XMLDoc.getElementsByTagName("notify");

-		if (notify.length == 1)

-			document.getElementById("shd_notifications_div").innerHTML = notify[0].firstChild.nodeValue;

-	}

+	var shd_oNotifications = new shd_notifications(', $context['ticket_id'], ', {

+		sContainerId: "shd_notifications_div",

+		sLinkId: "shd_getAjaxNotifications",

+		sPinglist: "', (!empty($context['notification_ping_list']) ? $context['notification_ping_list'] : ''), '",

+		sSessionId: smf_session_id,

+		sSessionVar: smf_session_var,

+		oMainTemplate: ', JavaScriptEscape('

+			<span class=\'shd_ajax_head\'>%title%</span><br>%subtemplate%<br>

+							'), ',

+		oNotifiedTemplate: ', JavaScriptEscape('%name%, '), ',

+		oOptionalTemplate: ', JavaScriptEscape('

+				<div class=\'shd_ajaxnotify\'><input type=\'checkbox\' name=\'notify[%index%]\' value=\'%index%\'%checked%>%name%</div>

+								'), ',

+		oOptionalOffTemplate: ', JavaScriptEscape('

+				<div class=\'shd_ajaxnotify\'><input type=\'checkbox\' name=\'notify[%index%]\' value=\'%index%\'%checked%>%name%</div>

+								'), ',

+	});

 						// ]]></script>';

 }