SD-SimpleDesk

@@ -67,14 +67,16 @@ if (empty($modSettings['shd_attachments_mode']))

 		'shd_allow_wikilinks' => 1,

 		'shd_display_ticket_logs' => 1,

 		'shd_logopt_resolve' => 1,

+		'shd_logopt_autoclose' => 1,

 		'shd_logopt_assign' => 1,

 		'shd_logopt_privacy' => 1,

 		'shd_logopt_urgency' => 1,

 		'shd_logopt_tickettopicmove' => 1,

-		'shd_logopt_cfchange' => 1,

+		'shd_logopt_cfchanges' => 1,

 		'shd_logopt_delete' => 1,

 		'shd_logopt_restore' => 1,

 		'shd_logopt_permadelete' => 1,

+		'shd_logopt_move_dept' => 1,

 		'shd_logopt_relationships' => 1,

 		'shd_logopt_newposts' => 1,

 		'shd_logopt_editposts' => 1,

@@ -153,6 +153,8 @@ $txt['shd_split_no_pm'] = 'You must enter a reason for splitting the ticket to s

 $txt['shd_relationships_are_disabled'] = 'Ticket relationships are currently disabled.';

 $txt['error_invalid_fields'] = 'The following fields have values that cannot be used: %1$s';

 $txt['error_missing_fields'] = 'The following fields were not completed and need to be: %1$s';

+$txt['shd_cannot_move_dept'] = 'You cannot move this ticket, there is nowhere to move it to.';

+$txt['shd_no_perm_move_dept'] = 'You are not permitted to move this ticket to another department.';

 // The main Helpdesk.

 $txt['shd_home'] = 'Helpdesk'; // separate string in case someone wants to change it independently of the main/admin menu

@@ -234,7 +236,7 @@ $txt['shd_ticket_quote'] = 'Reply with quote';

 $txt['shd_go_advanced'] = 'Go advanced!';

 $txt['shd_ticket_edit_reply'] = 'Edit reply';

 $txt['shd_ticket_quote_short'] = 'Quote';

-$txt['shd_ticket_markunread'] = 'Mark as unread';

+$txt['shd_ticket_markunread'] = 'Mark unread';

 $txt['shd_ticket_reply_short'] = 'Reply';

 $txt['shd_ticket_edit'] = 'Edit';

 $txt['shd_ticket_resolved'] = 'Mark resolved';

@@ -250,6 +252,7 @@ $txt['shd_ticket_restore'] = 'Restore';

 $txt['shd_delete_permanently'] = 'Delete permanently';

 $txt['shd_delete_permanently_confirm'] = 'Are you sure you want to permanently delete this ticket? This CAN NOT be undone!';

 $txt['shd_ticket_move_to_topic'] = 'Move to topic';

+$txt['shd_move_dept'] = 'Move dept.';

 $txt['shd_actions'] = 'Actions';

 $txt['shd_back_to_ticket'] = 'Return to this ticket after posting';

 $txt['shd_disable_smileys_post'] = 'Turn off smileys in this post';

@@ -258,6 +261,12 @@ $txt['shd_resolve_this_ticket'] = 'Mark this ticket as resolved';

 $txt['shd_ticket_assign_ticket'] = 'Assign Ticket';

 $txt['shd_ticket_assign_to'] = 'Assign ticket to';

+$txt['shd_ticket_move_dept'] = 'Move Ticket to another Department';

+$txt['shd_ticket_move_to'] = 'Move to';

+$txt['shd_current_dept'] = 'Currently in department';

+$txt['shd_ticket_move'] = 'Move Ticket';

+$txt['shd_unknown_dept'] = 'The specified department does not exist.';

+

 // Ticket to topic and back

 $txt['shd_new_subject'] = 'New subject';

 $txt['shd_move_ticket_to_topic'] = 'Move ticket to topic';

@@ -197,6 +197,7 @@ $txt['shd_logopt_permadelete'] = 'Log tickets and replies being permadeleted';

 $txt['shd_logopt_relationships'] = 'Log any changes in ticket relationships';

 $txt['shd_logopt_split'] = 'Log splitting of a ticket into two tickets';

 $txt['shd_logopt_autoclose'] = 'Log tickets closed automatically by the helpdesk';

+$txt['shd_logopt_move_dept'] = 'Log tickets being moved between two departments';

 $txt['shd_notify_send_to'] = 'Will be sent to';

 $txt['shd_notify_ticket_starter'] = 'the user who started the ticket (if set in their preferences)';

@@ -352,7 +353,6 @@ $txt['shd_dept_boardindex_cat'] = 'Display this department in the board index in

 $txt['shd_no_dept_name'] = 'No department name was specified.';

 $txt['shd_no_category'] = 'The specified category does not exist. Please go back and reload the page.';

 $txt['shd_could_not_create_dept'] = 'The department could not be created.';

-$txt['shd_unknown_dept'] = 'The specified department does not exist.';

 $txt['shd_must_have_dept'] = 'You cannot delete the only department; one must always exist.';

 $txt['shd_dept_not_empty'] = 'You cannot delete this category, it contains at least one ticket.';

 $txt['shd_roles_in_dept'] = 'Roles Within This Department';

@@ -122,6 +122,7 @@ $txt['shd_log_editticket'] = '&quot;<a href="{scripturl}?action=helpdesk;sa=tick

 $txt['shd_log_newreply'] = '<a href="{scripturl}?action=helpdesk;sa=ticket;ticket={ticket}.msg{msg}#msg{msg}">New reply</a> to &quot;<a href="{scripturl}?action=helpdesk;sa=ticket;ticket={ticket}.0">{subject}</a>&quot;.';

 $txt['shd_log_editreply'] = 'A <a href="{scripturl}?action=helpdesk;sa=ticket;ticket={ticket}.msg{msg}#msg{msg}">reply</a> was edited in &quot;<a href="{scripturl}?action=helpdesk;sa=ticket;ticket={ticket}.0">{subject}</a>&quot;.';

 $txt['shd_log_newticketproxy'] = '&quot;<a href="{scripturl}?action=helpdesk;sa=ticket;ticket={ticket}">{subject}</a>&quot; opened on behalf of {profile_link}.';

+$txt['shd_log_move_dept'] = '&quot;<a href="{scripturl}?action=helpdesk;sa=ticket;ticket={ticket}">{subject}</a>&quot; was moved from <a href="{scripturl}?action=helpdesk;sa=main;dept={old_dept_id}">{old_dept_name}</a> to <a href="{scripturl}?action=helpdesk;sa=main;dept={new_dept_id}">{new_dept_name}</a>.';

 $txt['shd_logpart_att_added'] = 'Files added';

 $txt['shd_logpart_att_removed'] = 'Files removed';

@@ -215,6 +215,14 @@ $txt['permissionname_shd_view_ticket_logs_own'] = 'For own tickets';

 $txt['permissionname_shd_view_ticket_logs_any'] = 'For any ticket';

 //@}

+//! @name Moving between departments

+//@{

+$txt['permissionname_shd_move_dept'] = 'Move tickets between departments';

+$txt['permissionhelp_shd_move_dept'] = 'This permission allows the user to move a ticket from the department it is in to any other department that they can see; if they can only see one department, no option is given.';

+$txt['permissionname_shd_move_dept_no'] = 'No tickets';

+$txt['permissionname_shd_move_dept_own'] = 'Their own tickets';

+$txt['permissionname_shd_move_dept_any'] = 'Any tickets';

+

 //! @name Ticket merging

 //@{

 $txt['permissionname_shd_merge_ticket'] = 'Merge two tickets together';

@@ -537,10 +537,12 @@ function shd_modify_standalone_options($return_config)

  *	<li>'shd_logopt_privacy' (checkbox) - if checked, ticket privacy changes will be logged.</li>

  *	<li>'shd_logopt_urgency' (checkbox) - if checked, ticket urgency changes will be logged.</li>

  *	<li>'shd_logopt_tickettopicmove' (checkbox) - if checked, ticket to topic moves and back will be logged.</li>

+ *	<li>'shd_logopt_cfchanges' (checkbox) - if checked, changes to custom fields will be logged.</li>

  *	<li>'shd_logopt_delete' (checkbox) - if checked, ticket/reply deletions (not permadelete) will be logged.</li>

  *	<li>'shd_logopt_restore' (checkbox) - if checked, ticket/reply restores will be logged.</li>

  *	<li>'shd_logopt_permadelete' (checkbox) - if checked, permadeletes will be logged.</li>

  *	<li>'shd_logopt_relationships' (checkbox) - if checked, ticket relationship changes will be logged.</li>

+ *	<li>'shd_logopt_move_dept' (checkbox) - if checked, ticket moves between departments will be logged.</li>

  *	<li>'shd_logopt_split' (checkbox) - if checked, splitting a topic will be logged.</li>

  *	</ul>

  *

@@ -554,6 +556,8 @@ function shd_modify_actionlog_options($return_config)

 {

 	global $context, $modSettings, $txt;

+	$multi_dept = shd_allowed_to('access_helpdesk', false);

+

 	$config_vars = array(

 		array('check', 'shd_disable_action_log', 'javascript' => ' onchange="javascript:switchitems();"'),

 		array('check', 'shd_display_ticket_logs', 'disabled' => !empty($modSettings['shd_disable_action_log'])),

@@ -575,7 +579,8 @@ function shd_modify_actionlog_options($return_config)

 		array('check', 'shd_logopt_restore', 'disabled' => !empty($modSettings['shd_disable_action_log'])),

 		array('check', 'shd_logopt_permadelete', 'disabled' => !empty($modSettings['shd_disable_action_log'])),

 		array('check', 'shd_logopt_relationships', 'disabled' => (!empty($modSettings['shd_disable_action_log']) || !empty($modSettings['shd_disable_relationships']))),

-		array('checkall', 'shd_logopt_3', array('shd_logopt_delete', 'shd_logopt_restore', 'shd_logopt_permadelete', 'shd_logopt_relationships')),

+		array('check', 'shd_logopt_move_dept', 'disabled' => !empty($modSettings['shd_disable_action_log']) && !empty($multi_dept)),

+		array('checkall', 'shd_logopt_3', array('shd_logopt_delete', 'shd_logopt_restore', 'shd_logopt_permadelete', 'shd_logopt_relationships', 'shd_logopt_move_dept')),

 		//array('check', 'shd_logopt_split', 'disabled' => !empty($modSettings['shd_disable_action_log'])),

 	);

 	$context['settings_title'] = $txt['shd_admin_options_actionlog'];

@@ -592,6 +597,7 @@ function shd_modify_actionlog_options($return_config)

 			shd_switchable_item("shd_logopt_newposts", state);

 			shd_switchable_item("shd_logopt_editposts", state);

 			shd_switchable_item("shd_logopt_resolve", state);

+			shd_switchable_item("shd_logopt_autoclose", state);

 			shd_switchable_item("shd_logopt_assign", state);

 			shd_switchable_item("shd_logopt_privacy", state);

 			shd_switchable_item("shd_logopt_urgency", state);

@@ -601,6 +607,7 @@ function shd_modify_actionlog_options($return_config)

 			shd_switchable_item("shd_logopt_restore", state);

 			shd_switchable_item("shd_logopt_permadelete", state);

 			shd_switchable_item("shd_logopt_relationships", state);

+			shd_switchable_item("shd_logopt_move_dept", state);

 			/*shd_switchable_item("shd_logopt_split", state);*/

 		}';

@@ -494,6 +494,7 @@ function shd_view_ticket()

 		$context['page_title'] = $txt['shd_helpdesk'] . ' [' . $context['ticket']['display_id'] . '] ' . $context['ticket']['subject'];

 	// Ticket navigation / permission

+	$context['can_move_dept'] = !empty($context['shd_multi_dept']) && (shd_allowed_to('shd_move_dept_any', $context['ticket']['dept']) || ($context['ticket']['ticket_opener'] && shd_allowed_to('shd_move_dept_own', $context['ticket']['dept'])));

 	$context['can_reply'] = !$context['ticket']['closed'] && !$context['ticket']['deleted'] && (shd_allowed_to('shd_reply_ticket_any', $context['ticket']['dept']) || ($context['ticket']['ticket_opener'] && shd_allowed_to('shd_reply_ticket_own', $context['ticket']['dept']))); // needs perms - calc'd here because we use it in display template too

 	$context['can_quote'] = $context['can_reply'] && !empty($modSettings['shd_allow_ticket_bbc']);

 	$context['can_go_advanced'] = !empty($modSettings['shd_allow_ticket_bbc']) || !empty($modSettings['allow_ticket_smileys']) || shd_allowed_to('shd_post_attachment', $context['ticket']['dept']);

@@ -580,6 +581,13 @@ function shd_view_ticket()

 		'text' => 'shd_delete_permanently',

 		'onclick' => 'return confirm(' . JavaScriptEscape($txt['shd_delete_permanently_confirm']) . ');',

 	);

+	$context['ticket_navigation'][] = array(

+		'url' => $scripturl . '?action=helpdesk;sa=movedept;ticket=' . $context['ticket']['id'] . ';' . $context['session_var'] . '=' . $context['session_id'],

+		'icon' => 'movedept',

+		'alt' => '*',

+		'display' => $context['can_move_dept'],

+		'text' => 'shd_move_dept',

+	);

 	$context['ticket_navigation'][] = array(

 		'url' => $scripturl . '?action=helpdesk;sa=tickettotopic;ticket=' . $context['ticket']['id'] . ';' . $context['session_var'] . '=' . $context['session_id'],

 		'icon' => 'tickettotopic',

@@ -0,0 +1,213 @@

+<?php

+###############################################################

+#         Simple Desk Project - www.simpledesk.net            #

+###############################################################

+#       An advanced help desk modifcation built on SMF        #

+###############################################################

+#                                                             #

+#         * Copyright 2010 - SimpleDesk.net                   #

+#                                                             #

+#   This file and its contents are subject to the license     #

+#   included with this distribution, license.txt, which       #

+#   states that this software is New BSD Licensed.            #

+#   Any questions, please contact SimpleDesk.net              #

+#                                                             #

+###############################################################

+# SimpleDesk Version: 1.0 Felidae                             #

+# File Info: SimpleDesk-Assign.php / 1.0 Felidae              #

+###############################################################

+

+/**

+ *	This file handles moving tickets between departments.

+ *

+ *	@package source

+ *	@since 1.1

+*/

+

+if (!defined('SMF'))

+	die('Hacking attempt...');

+

+/**

+ *	Sets up the ticket-moving UI and invokes the template.

+ *

+ *	This validates that the user can see the ticket in question initially, and at least one other department.

+ *

+ *	@see shd_movedept2()

+ *	@since 1.1

+*/

+function shd_movedept()

+{

+	global $smcFunc, $context, $user_info, $sourcedir, $txt, $scripturl;

+

+	checkSession('get');

+

+	if (empty($context['ticket_id']))

+		fatal_lang_error('shd_no_ticket', false);

+

+	if (empty($context['shd_multi_dept']))

+		fatal_lang_error('shd_cannot_move_dept', false);

+

+	$context['shd_return_to'] = isset($_REQUEST['home']) ? 'home' : 'ticket';

+

+	// Get ticket details - and kick it out if they shouldn't be able to see it.

+	$query = shd_db_query('', '

+		SELECT id_member_started, subject, hdt.id_dept, dept_name

+		FROM {db_prefix}helpdesk_tickets AS hdt

+			INNER JOIN {db_prefix}helpdesk_depts AS hdd ON (hdt.id_dept = hdd.id_dept)

+		WHERE {query_see_ticket} AND id_ticket = {int:ticket}',

+		array(

+			'ticket' => $context['ticket_id'],

+		)

+	);

+

+	$log_params = array();

+	if ($row = $smcFunc['db_fetch_row']($query))

+		list($ticket_starter, $subject, $context['current_dept'], $context['current_dept_name']) = $row;

+	else

+	{

+		$smcFunc['db_free_result']($query);

+		fatal_lang_error('shd_no_ticket');

+	}

+

+	$smcFunc['db_free_result']($query);

+

+	if (shd_allowed_to('shd_move_dept_any', $context['current_dept']) || (shd_allowed_to('shd_move_dept_own', $context['current_dept']) && $ticket_starter == $user_info['id']))

+	{

+		$visible_depts = shd_allowed_to('access_helpdesk', false);

+		$context['dept_list'] = array();

+		$query = $smcFunc['db_query']('', '

+			SELECT id_dept, dept_name

+			FROM {db_prefix}helpdesk_depts

+			WHERE id_dept IN ({array_int:depts})

+			ORDER BY dept_order',

+			array(

+				'depts' => $visible_depts,

+			)

+		);

+		while ($row = $smcFunc['db_fetch_assoc']($query))

+			$context['dept_list'][$row['id_dept']] = $row['dept_name'];

+		$smcFunc['db_free_result']($query);

+

+		$context['linktree'][] = array(

+			'url' => $scripturl . '?action=helpdesk;sa=main',

+			'name' => $txt['shd_linktree_tickets'],

+		);

+		$context['linktree'][] = array(

+			'url' => $scripturl . '?action=helpdesk;sa=main;dept=' . $context['current_dept'],

+			'name' => $context['current_dept_name'],

+		);

+		$context['linktree'][] = array(

+			'url' => $scripturl . '?action=helpdesk;sa=ticket;ticket=' . $context['ticket_id'],

+			'name' => $subject,

+		);

+		$context['linktree'][] = array(

+			'name' => $txt['shd_ticket_assign_ticket'],

+		);

+

+		$context['page_title'] = $txt['shd_ticket_move'];

+

+		loadTemplate('sd_template/SimpleDesk-MoveDept');

+		$context['sub_template'] = 'movedept';

+	}

+	else

+		fatal_lang_error('shd_no_perm_move_dept', false);

+}

+

+/**

+ *	Handles the actual assignment form, validates it and carries it out.

+ *

+ *	Primarily this is just about receiving the form, making the same checks that {@link shd_movedept()} does and then

+ *	logging the action before updating the database.

+ *

+ *	@see shd_movedept()

+ *	@since 1.1

+*/

+function shd_movedept2()

+{

+	global $context, $smcFunc, $user_info, $sourcedir;

+

+	checkSession();

+	checkSubmitOnce('check');

+

+	if (empty($context['ticket_id']))

+		fatal_lang_error('shd_no_ticket', false);

+

+	// Just in case, are they cancelling?

+	if (isset($_REQUEST['cancel']))

+		redirectexit('action=helpdesk;sa=ticket;ticket=' . $context['ticket_id']);

+

+	if (empty($context['shd_multi_dept']))

+		fatal_lang_error('shd_cannot_move_dept', false);

+

+	$dest = isset($_REQUEST['to_dept']) ? (int) $_REQUEST['to_dept'] : 0;

+	if (empty($dest) || !shd_allowed_to('access_helpdesk', $dest))

+		fatal_lang_error('shd_cannot_move_dept', false);

+

+	$context['shd_return_to'] = isset($_REQUEST['home']) ? 'home' : 'ticket';

+

+	// Get ticket details - and kick it out if they shouldn't be able to see it.

+	$query = shd_db_query('', '

+		SELECT id_member_started, subject, hdt.id_dept, dept_name

+		FROM {db_prefix}helpdesk_tickets AS hdt

+			INNER JOIN {db_prefix}helpdesk_depts AS hdd ON (hdt.id_dept = hdd.id_dept)

+		WHERE {query_see_ticket} AND id_ticket = {int:ticket}',

+		array(

+			'ticket' => $context['ticket_id'],

+		)

+	);

+

+	$log_params = array();

+	if ($row = $smcFunc['db_fetch_row']($query))

+		list($ticket_starter, $subject, $context['current_dept'], $context['current_dept_name']) = $row;

+	else

+	{

+		$smcFunc['db_free_result']($query);

+		fatal_lang_error('shd_no_ticket');

+	}

+

+	$smcFunc['db_free_result']($query);

+

+	if (shd_allowed_to('shd_move_dept_any', $context['current_dept']) || (shd_allowed_to('shd_move_dept_own', $context['current_dept']) && $ticket_starter == $user_info['id']))

+	{

+		// Find the new department. We've already established the user can see it, but we need its name.

+		$query = $smcFunc['db_query']('', '

+			SELECT id_dept, dept_name

+			FROM {db_prefix}helpdesk_depts

+			WHERE id_dept IN ({int:dest})',

+			array(

+				'dest' => $dest,

+			)

+		);

+		list($new_dept, $dept_name) = $smcFunc['db_fetch_row']($query);

+		$smcFunc['db_free_result']($query);

+		

+		$log_params = array(

+			'subject' => $subject,

+			'ticket' => $context['ticket_id'],

+			'old_dept_id' => $context['current_dept'],

+			'old_dept_name' => $context['current_dept_name'],

+			'new_dept_id' => $new_dept,

+			'new_dept_name' => $dept_name,

+		);

+		shd_log_action('move_dept', $log_params);

+

+		$smcFunc['db_query']('', '

+			UPDATE {db_prefix}helpdesk_tickets

+			SET id_dept = {int:new_dept}

+			WHERE id_ticket = {int:ticket}',

+			array(

+				'new_dept' => $new_dept,

+				'ticket' => $context['ticket_id'],

+			)

+		);

+

+		if (!empty($context['shd_return_to']) && $context['shd_return_to'] == 'home')

+			redirectexit($context['shd_home'] . ';dept=' . $new_dept);

+		else

+			redirectexit('action=helpdesk;sa=ticket;ticket=' . $context['ticket_id']);

+	}

+	else

+		fatal_lang_error('shd_no_perm_move_dept', false);

+}

+

+?>

\ No newline at end of file

@@ -84,6 +84,8 @@ function shd_main()

 		'markunread' => array('SimpleDesk-MiscActions.php', 'shd_ticket_unread'),

 		'assign' => array('SimpleDesk-Assign.php', 'shd_assign'),

 		'assign2' => array('SimpleDesk-Assign.php', 'shd_assign2'),

+		'movedept' => array('SimpleDesk-MoveDept.php', 'shd_movedept'),

+		'movedept2' => array('SimpleDesk-MoveDept.php', 'shd_movedept2'),

 		'resolveticket' => array('SimpleDesk-MiscActions.php', 'shd_ticket_resolve'),

 		'relation' => array('SimpleDesk-MiscActions.php', 'shd_ticket_relation'),

 		'ajax' => array('SimpleDesk-AjaxHandler.php', 'shd_ajax'),

@@ -856,7 +858,9 @@ function shd_helpdesk_listing()

 				'is_unread' => ($row['id_last_msg'] > $row['log_read']),

 				'new_href' => ($row['id_last_msg'] <= $row['log_read']) ? '' : ($scripturl . '?action=helpdesk;sa=ticket;ticket=' . $row['id_ticket'] . '.new' . ($_REQUEST['sa'] == 'recyclebin' ? ';recycle' : '') . '#new'),

 				'private' => $row['private'],

-				'actions' => array(),

+				'actions' => array(

+					'movedept' => !empty($context['shd_multi_dept']) && (shd_allowed_to('shd_move_dept_any', $context['shd_department']) || ($is_own && shd_allowed_to('shd_move_dept_own', $context['shd_department']))) ? '<a href="' . $scripturl . '?action=helpdesk;sa=movedept;ticket=' . $row['id_ticket'] . ';home;' . $context['session_var'] . '=' . $context['session_id'] . '" title="' . $txt['shd_move_dept'] . '"><img src="' . $settings['default_images_url'] . '/simpledesk/movedept.png" alt="' . $txt['shd_move_dept'] . '" /></a>' : '',

+				),

 				'num_replies' => $row['num_replies'],

 				'all_replies' => (int) $row['num_replies'] + (int) $row['deleted_replies'],

 			);

@@ -354,6 +354,7 @@ function shd_log_action($action, $params)

 		'cf_rplchgdef_staffadmin' => 'shd_logopt_cfchanges',

 		'cf_rplchgdef_useradmin' => 'shd_logopt_cfchanges',

 		'cf_rplchgdef_userstaffadmin' => 'shd_logopt_cfchanges',

+		'move_dept' => 'shd_logopt_move_dept',

 		//'split_origin' => 'shd_logopt_split',

 		//'split_new' => 'shd_logopt_split',

 	);

@@ -97,6 +97,11 @@ function shd_load_action_log_entries($start = 0, $items_per_page = 10, $sort = '

 			$exclude[] = 'cf_tktchgdef_useradmin';

 			$exclude[] = 'cf_rplchgdef_useradmin';

 		}

+

+		// Can they see multiple departments? If not, exclude dept move notices too.

+		$dept = shd_allowed_to('access_helpdesk', false);

+		if (count($dept) == 1)

+			$exclude[] = 'move_dept';

 	}

 	if (!empty($exclude))

@@ -275,6 +279,17 @@ function shd_load_action_log_entries($start = 0, $items_per_page = 10, $sort = '

 			$actions[$k]['action_text'] = str_replace('{otherticket}', $actions[$k]['extra']['otherticket'], $actions[$k]['action_text']);

 		}

+		if (isset($action['extra']['old_dept_id']))

+		{

+			$replace = array(

+				'{old_dept_id}' => $action['extra']['old_dept_id'],

+				'{old_dept_name}' => $action['extra']['old_dept_name'],

+				'{new_dept_id}' => $action['extra']['new_dept_id'],

+				'{new_dept_name}' => $action['extra']['new_dept_name'],

+			);

+			$actions[$k]['action_text'] = str_replace(array_keys($replace), array_values($replace), $actions[$k]['action_text']);

+		}

+

 		// Custom fields?

 		if (isset($action['extra']['fieldname']))

 		{

@@ -93,6 +93,7 @@ function shd_load_all_permission_sets()

 		'shd_ticket_to_topic' => array(false, 'moderation', 'log_tickettotopic.png'),

 		'shd_topic_to_ticket' => array(false, 'moderation', 'log_topictoticket.png'),

+		'shd_move_dept' => array(true, 'moderation', 'log_movedept.png'),

 		//'shd_merge_ticket' => array(true, 'moderation', 'log_merge.png'),

 		//'shd_split_ticket' => array(true, 'moderation', 'log_split_origin.png'),

 	);

@@ -178,6 +179,7 @@ function shd_load_role_templates()

 				'shd_restore_reply_any' => ROLEPERM_ALLOW,

 				'shd_ticket_to_topic' => ROLEPERM_ALLOW,

 				'shd_topic_to_ticket' => ROLEPERM_ALLOW,

+				'shd_move_dept_own' => ROLEPERM_ALLOW,

 				//'shd_merge_ticket_any' => ROLEPERM_ALLOW,

 				//'shd_split_ticket_any' => ROLEPERM_ALLOW,

 			),

@@ -219,6 +221,7 @@ function shd_load_role_templates()

 				'shd_restore_reply_any' => ROLEPERM_ALLOW,

 				'shd_ticket_to_topic' => ROLEPERM_ALLOW,

 				'shd_topic_to_ticket' => ROLEPERM_ALLOW,

+				'shd_move_dept_any' => ROLEPERM_ALLOW,

 				//'shd_merge_ticket_any' => ROLEPERM_ALLOW,

 				//'shd_split_ticket_any' => ROLEPERM_ALLOW,

 			),

@@ -0,0 +1,82 @@

+<?php

+// Version: 1.0 Felidae; SimpleDesk department moving.

+

+/**

+ *	Handles moving a ticket between departments.

+ *

+ *	@package template

+ *	@since 1.0

+*/

+

+/**

+ *	Displays the list of possible users a ticket can have assigned.

+ *

+ *	Will have been populated by shd_movedept() in SimpleDesk-MoveDept.php, adding into $context['dept_list'].

+ *

+ *	@see shd_movedept()

+ *	@since 1.1

+*/

+function template_movedept()

+{

+	global $context, $txt, $scripturl, $settings;

+

+	if (empty($context['shd_return_to']))

+		$context['shd_return_to'] = 'ticket';

+

+	// Back to the helpdesk.

+	echo '

+		<div class="floatleft">

+			', template_button_strip(array($context['navigation']['back']), 'bottom'), '

+		</div><br class="clear" /><br />';

+

+	echo '

+	<div class="cat_bar grid_header">

+		<h3 class="catbg">

+			<img src="', $settings['default_images_url'], '/simpledesk/movedept.png" alt="*" />

+			', $txt['shd_ticket_move_dept'], '

+		</h3>

+	</div>

+	<div class="roundframe">

+		<form action="', $scripturl, '?action=helpdesk;sa=movedept2;ticket=', $context['ticket_id'], '" method="post" onsubmit="submitonce(this);">

+			<div class="content">

+				<dl class="settings">

+					<dt>

+						<strong>', $txt['shd_current_dept'], ':</strong>

+					</dt>

+					<dd>

+						<a href="', $scripturl, '?action=helpdesk;sa=main;dept=', $context['current_dept'], '">', $context['current_dept_name'], '</a>

+					</dd>

+					<dt>

+						<strong>', $txt['shd_ticket_move_to'], ':</strong>

+					</dt>

+					<dd>

+						<select name="to_dept">';

+

+	foreach ($context['dept_list'] as $id => $name)

+		echo '

+							<option value="', $id, '"', ($id == $context['current_dept'] ? ' selected="selected"' : ''), '>', $name, '</option>';

+

+	echo '

+						</select>

+					</dd>

+					<dt>

+						<input type="submit" name="cancel" value="', ($context['shd_return_to'] == 'home' ? $txt['shd_cancel_home'] : $txt['shd_cancel_ticket']), '" accesskey="c" class="button_submit" />

+					</dt>

+					<dd>

+						<input type="submit" value="', $txt['shd_ticket_move'], '" onclick="return submitThisOnce(this);" accesskey="s" class="button_submit" />

+					</dd>

+				</dl>

+				<input type="hidden" name="', $context['session_var'], '" value="', $context['session_id'], '" />';

+

+	if ($context['shd_return_to'] == 'home')

+		echo '

+				<input type="hidden" name="home" value="1" />';

+

+	echo '

+			</div>

+		</form>

+	</div>

+	<span class="lowerframe"><span></span></span>';

+}

+

+?>

\ No newline at end of file