SD-SimpleDesk

+ Added Ticket Stats as a plugin
Parent 96a844d
Jeremy D

Jeremy D commited on 2011-11-04 17:40:18
Showing 6 changed files, with 740 additions and 2 deletions.

sd_plugins_lang/SDPluginStats.english.php
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+<?php
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+###############################################################
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+#         Simple Desk Project - www.simpledesk.net            #
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+###############################################################
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+#       An advanced help desk modifcation built on SMF        #
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+###############################################################
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+#                                                             #
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+#         * Copyright 2010 - SimpleDesk.net                   #
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+#                                                             #
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+#   This file and its contents are subject to the license     #
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+#   included with this distribution, license.txt, which       #
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+#   states that this software is New BSD Licensed.            #
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+#   Any questions, please contact SimpleDesk.net              #
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+#                                                             #
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+###############################################################
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+# SimpleDesk Version: 2.0 Anatidae                            #
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+# File Info: SDPluginFrontPage.english.php / 2.0 Anatidae     #
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+###############################################################
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+// Version: 2.0 Anatidae; SimpleDesk main language file
20 
+
21 
+// Important! Before editing these language files please read the text at the top of index.english.php.
22 
+
23 
+$txt['shdp_stats'] = 'Statistics';
24 
+$txt['shdp_stats_desc'] = 'This plugin allows you to view statistics of your helpdesk.';
25 
+
26 
+$txt['shdp_enable_stats'] = 'Enable stats';
27 
+
28 
+
29 
+$txt['shdp_stats_main'] ='j';
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+$txt['shdp_stats_main_desc'] ='Stats';
sd_plugins_source/stats/SDPluginStats.php
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+<?php
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+###############################################################
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+#         Simple Desk Project - www.simpledesk.net            #
4 
+###############################################################
5 
+#       An advanced help desk modifcation built on SMF        #
6 
+###############################################################
7 
+#                                                             #
8 
+#         * Copyright 2010 - SimpleDesk.net                   #
9 
+#                                                             #
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+#   This file and its contents are subject to the license     #
11 
+#   included with this distribution, license.txt, which       #
12 
+#   states that this software is New BSD Licensed.            #
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+#   Any questions, please contact SimpleDesk.net              #
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+#                                                             #
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+###############################################################
16 
+# SimpleDesk Version: 2.0 Anatidae                            #
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+# File Info: SDPluginFrontPage.php / 2.0 Anatidae             #
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+###############################################################
19 
+
20 
+/**
21 
+ *	This file handles the replacement front page.
22 
+ *
23 
+ *	@package plugin-stats
24 
+ *	@since 2.0
25 
+ */
26 
+
27 
+if (!defined('SMF'))
28 
+	die('Hacking attempt...');
29 
+
30 
+/*
31 
+ * Called from the SMF admin menu hook
32 
+ */
33 
+function shd_stats_adminmenu(&$admin_areas)
34 
+{
35 
+	global $context, $modSettings, $txt;
36 
+
37 
+	if (allowedTo('admin_forum') && !empty($modSettings['shdp_enable_stats']))
38 
+		$admin_areas['helpdesk_info']['areas']['helpdesk_info']['subsections']['stats'] = array($txt['shdp_stats']);
39 
+}
40 
+
41 
+function shd_stats_hdadmininfo(&$subactions)
42 
+{
43 
+	global $context, $modSettings, $txt;
44 
+
45 
+	if (!allowedTo('admin_forum') || empty($modSettings['shdp_enable_stats']))
46 
+		return;
47 
+
48 
+	$subactions['stats'] = array(
49 
+		'function' => 'shd_stats_source',
50 
+		'icon' => '../reports.gif',
51 
+		'title' => $txt['shdp_stats']
52 
+	);
53 
+
54 
+	$context[$context['admin_menu_name']]['tab_data']['tabs']['stats'] = $subactions['stats'];
55 
+}
56 
+
57 
+/*
58 
+ * The options screen for the stats
59 
+ */
60 
+function shd_stats_admin($config_vars)
61 
+{
62 
+	$config_vars[] = '';
63 
+	$config_vars[] = array('check', 'shdp_enable_stats');
64 
+}
65 
+
66 
+/*
67 
+ * The source file for the actual stats page.
68 
+ */
69 
+function shd_stats_source()
70 
+{
71 
+	global $modSettings, $context;
72 
+
73 
+	// All possible stat info.
74 
+	$stats = array(
75 
+		'status',
76 
+		'today',
77 
+		'most',
78 
+		'average',
79 
+		'totals',
80 
+		'urgency',
81 
+		'history',
82 
+	);
83 
+
84 
+	// Loop out the stat info.
85 
+	$context['shd_stats'] = array();
86 
+	foreach ($stats as $function)
87 
+	{
88 
+		$func = 'shd_stats_' . $function;
89 
+		$context['shd_stats'][$function] = $func();
90 
+
91 
+	}
92 
+
93 
+	loadTemplate('sd_plugins_template/SDPluginStats');
94 
+}
95 
+
96 
+// This gets our ticket status info.
97 
+function shd_stats_status()
98 
+{
99 
+	global $smcFunc;
100 
+
101 
+	$status = array(
102 
+		TICKET_STATUS_NEW => 0,
103 
+		TICKET_STATUS_PENDING_STAFF => 0,
104 
+		TICKET_STATUS_PENDING_USER => 0,
105 
+		TICKET_STATUS_CLOSED => 0,
106 
+		TICKET_STATUS_WITH_SUPERVISOR => 0,
107 
+		TICKET_STATUS_ESCALATED => 0,
108 
+		TICKET_STATUS_DELETED => 0
109 
+	);
110 
+
111 
+	// Collect up some numbers.
112 
+	$request = $smcFunc['db_query']('', '
113 
+		SELECT COUNT(id_ticket) AS count, status
114 
+		FROM {db_prefix}helpdesk_tickets
115 
+		WHERE status IN ({array_int:status})
116 
+		GROUP BY status',
117 
+		array(
118 
+			'status' => array_keys($status)
119 
+	));
120 
+
121 
+	while ($row = $smcFunc['db_fetch_assoc']($request))
122 
+		$status[$row['status']] = $row['count'];
123 
+	$smcFunc['db_free_result']($request);
124 
+
125 
+	$status['total_open'] = $status[TICKET_STATUS_NEW] + $status[TICKET_STATUS_PENDING_STAFF] + $status[TICKET_STATUS_PENDING_USER] + $status[TICKET_STATUS_WITH_SUPERVISOR] + $status[TICKET_STATUS_ESCALATED];
126 
+	$status['total_closed'] = $status[TICKET_STATUS_CLOSED] + $status[TICKET_STATUS_DELETED];
127 
+
128 
+	$status['total_total'] = $status['total_open'] + $status['total_closed'];
129 
+
130 
+	// We are fast.
131 
+	if ($status['total_open'] == $status['total_closed'])
132 
+		$status['ratio'] = '1:1';
133 
+	elseif ($status['total_open'] == 0)
134 
+		$status['ratio'] = '0:' . $status['total_closed'];
135 
+	elseif ($status['total_closed'] == 0)
136 
+		$status['ratio'] = $status['total_open'] . ':0';
137 
+	elseif ($status['total_open'] > $status['total_closed'])
138 
+		$status['ratio'] = round($status['total_open'] / $status['total_closed']) . ':1';
139 
+	elseif ($status['total_open'] < $status['total_closed'])
140 
+		$status['ratio'] = '1:' . round($status['total_closed'] / $status['total_open']);
141 
+
142 
+	return $status;
143 
+}
144 
+
145 
+// This gets our ticket open/closed info.
146 
+function shd_stats_today()
147 
+{
148 
+	global $smcFunc;
149 
+
150 
+	$actions = array(
151 
+		// These are open tickets.
152 
+		'newticket' => TICKET_STATUS_NEW,
153 
+		'unresolve' => TICKET_STATUS_NEW,
154 
+
155 
+		// These are resolved tickets.
156 
+		'resolve' => TICKET_STATUS_CLOSED,
157 
+	);
158 
+
159 
+	$totals = array(
160 
+		TICKET_STATUS_NEW => 0,
161 
+		TICKET_STATUS_CLOSED => 0,
162 
+	);
163 
+
164 
+	$request = $smcFunc['db_query']('', '
165 
+		SELECT COUNT(la.id_ticket) AS count, t.status
166 
+		FROM {db_prefix}helpdesk_log_action AS la
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+			INNER JOIN {db_prefix}helpdesk_tickets AS t ON (la.id_ticket = t.id_ticket)
168 
+		WHERE la.action IN ({array_string:actions})
169 
+			AND la.log_time > {int:today}
170 
+		GROUP BY la.action',
171 
+		array(
172 
+			'actions' => array_keys($actions),
173 
+			// we could use strtotime from a date(n j Y), but this seems safer calculations
174 
+			'today' => mktime(0, 0, 0, date('n'), date('j'), date('Y'))
175 
+	));
176 
+
177 
+	while ($row = $smcFunc['db_fetch_assoc']($request))
178 
+		$totals[$row['status']] = $row['count'];
179 
+	$smcFunc['db_free_result']($request);
180 
+
181 
+	return $totals;
182 
+}
183 
+
184 
+// This gets our ticket open/closed info.
185 
+function shd_stats_most()
186 
+{
187 
+	global $smcFunc;
188 
+
189 
+	$actions = array(
190 
+		TICKET_STATUS_NEW => array('newticket'),
191 
+		TICKET_STATUS_CLOSED => array('resolve')
192 
+	);
193 
+
194 
+	$most = array(
195 
+		TICKET_STATUS_NEW => array(0, 0),
196 
+		TICKET_STATUS_CLOSED => array(0, 0),
197 
+	);
198 
+
199 
+	foreach ($actions as $action)
200 
+	{
201 
+		$request = $smcFunc['db_query']('', '
202 
+			SELECT COUNT(la.id_ticket) AS count, t.status, log_time
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+			FROM {db_prefix}helpdesk_log_action AS la
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+				INNER JOIN {db_prefix}helpdesk_tickets AS t ON (la.id_ticket = t.id_ticket)
205 
+			WHERE la.action IN ({array_string:actions})
206 
+			GROUP BY unix_timestamp() - log_time < {int:24hrs} AND unix_timestamp() - log_time + {int:24hrs} > 0
207 
+			ORDER BY count DESC
208 
+			LIMIT 1',
209 
+			array(
210 
+				'actions' => $action,
211 
+				'24hrs' => 86400,
212 
+		));
213 
+
214 
+		while ($row = $smcFunc['db_fetch_assoc']($request))
215 
+			$most[$row['status']] = array($row['count'], $row['log_time']);
216 
+		$smcFunc['db_free_result']($request);
217 
+	}
218 
+
219 
+	return $most;
220 
+}
221 
+
222 
+// This gets our ticket open/closed info.
223 
+function shd_stats_average()
224 
+{
225 
+	global $smcFunc;
226 
+
227 
+	$actions = array(
228 
+		TICKET_STATUS_NEW => array('newticket', 'unresolve'),
229 
+		TICKET_STATUS_CLOSED => array('resolve'),
230 
+		TICKET_STATUS_PENDING_STAFF => array('assign'),
231 
+	);
232 
+
233 
+	$average = array(
234 
+		TICKET_STATUS_NEW => 0,
235 
+		TICKET_STATUS_CLOSED => 0,
236 
+		TICKET_STATUS_PENDING_STAFF => 0,
237 
+	);
238 
+
239 
+	foreach ($actions as $action)
240 
+		$request = $smcFunc['db_query']('', '
241 
+			SELECT AVG(la.id_ticket) AS count, t.status
242 
+			FROM {db_prefix}helpdesk_log_action AS la
243 
+				INNER JOIN {db_prefix}helpdesk_tickets AS t ON (la.id_ticket = t.id_ticket)
244 
+			WHERE la.action IN ({array_string:actions})
245 
+			GROUP BY (la.id_ticket)',
246 
+			array(
247 
+				'actions' => $action,
248 
+				'24hrs' => 86400,
249 
+		));
250 
+
251 
+	while ($row = $smcFunc['db_fetch_assoc']($request))
252 
+		$average[$row['status']] = $row['count'];
253 
+	$smcFunc['db_free_result']($request);
254 
+
255 
+	return $average;
256 
+}
257 
+
258 
+// This gets our user info.
259 
+function shd_stats_totals()
260 
+{
261 
+	global $smcFunc;
262 
+
263 
+	// Count Admins separately for now.!
264 
+	$admins = array();
265 
+	if (empty($totals[ROLE_ADMIN]))
266 
+	{
267 
+		$request = $smcFunc['db_query']('', '
268 
+			SELECT id_member
269 
+			FROM {db_prefix}members
270 
+			WHERE id_group = {int:admin} OR FIND_IN_SET({int:admin}, additional_groups)',
271 
+			array(
272 
+				'admin' => 1
273 
+		));
274 
+
275 
+		while ($row = $smcFunc['db_fetch_assoc']($request))
276 
+			$admins[] = $row['id_member'];
277 
+
278 
+		$smcFunc['db_free_result']($request);
279 
+	}
280 
+
281 
+	// @TODO: This most likely will filesort and be slow on large helpdesks.
282 
+	$request = $smcFunc['db_query']('', '
283 
+		SELECT COUNT(mem.id_member) AS count, hdr.template
284 
+		FROM {db_prefix}members AS mem
285 
+			INNER JOIN {db_prefix}helpdesk_role_groups AS hdrg ON (mem.id_group = hdrg.id_group OR FIND_IN_SET(hdrg.id_group, mem.additional_groups))
286 
+			INNER JOIN {db_prefix}helpdesk_roles AS hdr ON (hdrg.id_role = hdr.id_role)
287 
+		WHERE mem.id_member NOT IN ({array_int:admins})
288 
+		GROUP BY hdr.template',
289 
+		array(
290 
+			'admins' => $admins
291 
+	));
292 
+
293 
+	$totals = array(
294 
+		ROLE_USER => 0,
295 
+		ROLE_STAFF => 0,
296 
+//		ROLE_SUPERVISOR => 0,
297 
+		ROLE_ADMIN => 0
298 
+	);
299 
+
300 
+	while ($row = $smcFunc['db_fetch_assoc']($request))
301 
+		$totals[$row['template']] = $row['count'];
302 
+	$smcFunc['db_free_result']($request);
303 
+
304 
+	// Add in the admins.
305 
+	$totals[ROLE_ADMIN] += count($admins);
306 
+
307 
+	return $totals;
308 
+}
309 
+
310 
+// This gets our urgency.
311 
+function shd_stats_urgency()
312 
+{
313 
+	global $smcFunc;
314 
+
315 
+	$urgency = array(
316 
+		TICKET_URGENCY_LOW => 0,
317 
+		TICKET_URGENCY_MEDIUM => 0,
318 
+		TICKET_URGENCY_HIGH => 0,
319 
+		TICKET_URGENCY_VHIGH => 0,
320 
+		TICKET_URGENCY_SEVERE => 0,
321 
+		TICKET_URGENCY_CRITICAL => 0,
322 
+	);
323 
+
324 
+	// We reformat it now.
325 
+	$urgency = array(
326 
+		'open' => $urgency,
327 
+		'closed' => $urgency
328 
+	);
329 
+
330 
+	// Open or closed is all we need to know.
331 
+	$status = array(
332 
+		TICKET_STATUS_NEW => 'open',
333 
+		TICKET_STATUS_PENDING_STAFF => 'open',
334 
+		TICKET_STATUS_PENDING_USER => 'open',
335 
+		TICKET_STATUS_CLOSED => 'closed',
336 
+		TICKET_STATUS_WITH_SUPERVISOR => 'open',
337 
+		TICKET_STATUS_ESCALATED => 'open',
338 
+		TICKET_STATUS_DELETED => 'closed',
339 
+	);
340 
+
341 
+	// Collect up some numbers.
342 
+	$request = $smcFunc['db_query']('', '
343 
+		SELECT COUNT(id_ticket) AS count, urgency, status
344 
+		FROM {db_prefix}helpdesk_tickets
345 
+		WHERE urgency IN ({array_string:urgency})
346 
+		GROUP BY urgency, status',
347 
+		array(
348 
+			'urgency' => array_keys($urgency)
349 
+	));
350 
+
351 
+	while ($row = $smcFunc['db_fetch_assoc']($request))
352 
+		$urgency[$status[$row['status']]][$row['urgency']] = $row['count'];
353 
+	$smcFunc['db_free_result']($request);
354 
+
355 
+	return $urgency;
356 
+}
357 
+
358 
+// Time to become Archeologists.
359 
+function shd_stats_history()
360 
+{
361 
+	global $smcFunc;
362 
+
363 
+	// What tasks we want to perform.
364 
+	$tasks = array(
365 
+		'open' => 0,
366 
+		'resolved' => 0,
367 
+		'assigned' => 0,
368 
+		'reopen' => 0,
369 
+		'child' => array(),
370 
+	);
371 
+
372 
+	$conversion = array(
373 
+		'newticket' => 'open',
374 
+		'assign' => 'assigned',
375 
+		'resolve' => 'resolved',
376 
+	);
377 
+
378 
+	// @TODO: In future, use ajax to support selecting years/months totals
379 
+	$request = $smcFunc['db_query']('', '
380 
+		SELECT log_time, action
381 
+		FROM {db_prefix}helpdesk_log_action');
382 
+
383 
+	$history = array();
384 
+	while ($row = $smcFunc['db_fetch_assoc']($request))
385 
+	{
386 
+		list($year, $month, $day) = explode(' ', date('Y m d', $row['log_time']));
387 
+
388 
+		// If only we had to do this once a year.
389 
+		if (!isset($history[$year]))
390 
+			$history[$year] = $tasks;
391 
+		$history[$year][$conversion[$row['action']]] += 1;
392 
+
393 
+		// Now we do the monthly stats
394 
+		if (!isset($history[$year]['child'][$month]))
395 
+			$history[$year]['child'][$month] = $tasks;
396 
+		$history[$year]['child'][$month][$conversion[$row['action']]] += 1;
397 
+
398 
+		// For day we just simply do it.
399 
+		if (!isset($history[$year]['child'][$month]['child'][$day]))
400 
+			$history[$year]['child'][$month]['child'][$day] = $tasks;
401 
+		$history[$year]['child'][$month]['child'][$day][$conversion[$row['action']]] += 1;
402 
+	}
403 
+	$smcFunc['db_free_result']($request);
404 
+
405 
+	// We now return to the history channel.
406 
+	return $history;
407 
+}
0 408 
\ No newline at end of file
sd_plugins_source/stats/index.php
View file @ f696c44
... ... 
@@ -0,0 +1,80 @@
1 
+<?php
2 
+###########################################################
3 
+#       Simple Desk Project - www.simpledesk.net          #
4 
+###########################################################
5 
+#     An advanced help desk modifcation built on SMF      #
6 
+###########################################################
7 
+#                                                         #
8 
+#       * Copyright 2010 - SimpleDesk.net                 #
9 
+#                                                         #
10 
+# This file and its contents are subject to the license   #
11 
+# included with this distribution, license.txt, which     #
12 
+# states that this software is New BSD Licensed.          #
13 
+# Any questions, please contact SimpleDesk.net            #
14 
+#                                                         #
15 
+###########################################################
16 
+# SimpleDesk Version: 2.0 Anatidae                        #
17 
+# File Info: index.php / 2.0 Anatidae                     #
18 
+###########################################################
19 
+
20 
+/**
21 
+ *	@package plugin-stats
22 
+ *	@since 2.0
23 
+*/
24 
+
25 
+if (!defined('SHD_VERSION'))
26 
+	die('Hacking attempt...');
27 
+
28 
+/*
29 
+ *	Return information about this plugin.
30 
+ *
31 
+ *	details
32 
+ *	- name: a $txt reference for the plugin's name (so it can be translated), if not present as a $txt will be used as a literal. (Note, see includes - language below)
33 
+ *	- description: a $txt reference one line description of the mod (translatable) - if not present, it will be used as a literal.
34 
+ *	- author: Author's name, literal
35 
+ *	- website: Website to link back to the author
36 
+ *	- version: Plugin version
37 
+ *	- compatibility: Array of supported SD version-strings
38 
+ *
39 
+ *	includes
40 
+ *	- source: a key-value pair array of file names to include at strategic points, key name is the point to include it on, value is a filename or array of filenames to include within the plugin's dir
41 
+ *	- language: a key-value pair of array of language files to include, much like source.
42 
+ *
43 
+ *	hooks
44 
+ *	- key-value pair of hook name to function name or array of function names to be called at the hook point
45 
+ *
46 
+ *	@since 2.1
47 
+*/
48 
+function shdplugin_stats()
49 
+{
50 
+	return array(
51 
+		'details' => array( // general plugin details
52 
+			'title' => 'shdp_stats',
53 
+			'description' => 'shdp_stats_desc',
54 
+			'author' => 'SimpleDesk Team',
55 
+			'website' => 'http://www.simpledesk.net/',
56 
+			'version' => '1.0',
57 
+			'compatibility' => array(
58 
+				'SimpleDesk 2.0 Anatidae', // should tie up with the SHD_VERSION constants
59 
+			),
60 
+			'acp_url' => 'action=admin;area=helpdesk_options;sa=stats',
61 
+		),
62 
+		'includes' => array(
63 
+			'source' => array(
64 
+				'init' => 'SDPluginStats.php',
65 
+			),
66 
+			'language' => array(
67 
+				'hdadmin' => 'SDPluginStats',
68 
+				'helpdesk' => 'SDPluginStats',
69 
+			),
70 
+		),
71 
+		'hooks' => array( // what functions to call when
72 
+			'adminmenu' => 'shd_stats_adminmenu',
73 
+			'hdadmininfo' => 'shd_stats_hdadmininfo',
74 
+			'admin_admin' => 'shd_stats_admin',
75 
+
76 
+		),
77 
+	);
78 
+}
79 
+
80 
+
sd_plugins_template/SDPluginStats.template.php
View file @ f696c44
... ... 
@@ -0,0 +1,216 @@
1 
+<?php
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+// Version: 2.0 Anatidae; SimpleDesk alternate front page template
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+
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+/**
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+ *	This file handles the replacement front page.
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+ *
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+ *	@package plugin-frontpage
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+ *	@since 2.0
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+*/
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+
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+/**
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+ *	Display the replacement front page.
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+ *
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+ *	@since 2.0
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+*/
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+function template_main()
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+{
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+	global $context, $txt, $settings, $scripturl;
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+
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+$txt['general_stats'] = 'General Statistics';
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+$txt['new_tickets_today'] = 'New Tickets Today';
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+$txt['closed_tickets_today'] = 'Closed Tickets Today';
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+$txt['total_open_tickets'] = 'Total Open Tickets';
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+$txt['total_closed_tickets'] = 'Total Closed Tickets';
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+$txt['total_total_tickets'] = 'Total Tickets';
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+$txt['most_open_tickets'] = 'Most Tickets Created';
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+$txt['most_closed_tickets'] = 'Most Tickets Closed';
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+$txt['average_new_tickets'] = 'Average New Tickets';
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+$txt['average_closed_tickets'] = 'Average Closed Tickets';
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+$txt['average_assign_tickets'] = 'Average Assigned Tickets';
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+$txt['total_users'] = 'Total Users';
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+$txt['total_staff'] = 'Total Staff';
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+$txt['total_admins'] = 'Total Administrators';
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+$txt['open_closed_ratio'] = 'Open/Closed Ratio';
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+
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+$txt['urgency_stats'] = 'Urgency Statistics';
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+$txt['urgency_open'] = 'Open';
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+$txt['urgency_closed'] = 'Closed';
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+
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+$txt['urgency_type_0'] = 'Low Urgency Tickets';
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+$txt['urgency_type_1'] = 'Medium Urgency Tickets';
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+$txt['urgency_type_2'] = 'High Urgency Tickets';
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+$txt['urgency_type_3'] = 'Very High Urgency Tickets';
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+$txt['urgency_type_4'] = 'Severe Urgency Tickets';
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+$txt['urgency_type_5'] = 'Critical Urgency Tickets';
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+
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+$txt['ticket_history'] = 'Ticket History';
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+$txt['yearly_summary'] = 'Yearly Summary';
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+$txt['new_tickets'] = 'New Tickets';
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+$txt['assigned_tickets'] = 'Assigned Tickets';
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+$txt['reopen_tickets'] = 'Re-opened Tickets';
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+$txt['closed_tickets'] = 'Closed Tickets';
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+
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+	echo '
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+		<div class="title_bar">
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+			<h4 class="titlebg">
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+				<span class="ie6_header floatleft">
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+					<img src="', $settings['images_url'], '/stats_info.gif" class="icon" alt="" /> ', $txt['general_stats'], '
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+				</span>
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+			</h4>
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+		</div>
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+		<div class="flow_hidden">
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+			<div id="stats_left">
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+				<div class="windowbg2">
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+					<span class="topslice"><span></span></span>
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+					<div class="content top_row">
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+						<dl class="stats">
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+							<dt>', $txt['new_tickets_today'], '</dt>
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+							<dd>', $context['shd_stats']['today'][TICKET_STATUS_NEW], '</dd>
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+							<dt>', $txt['closed_tickets_today'], '</dt>
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+							<dd>', $context['shd_stats']['today'][TICKET_STATUS_CLOSED], '</dd>
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+							<dt>', $txt['total_open_tickets'], '</dt>
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+							<dd>', $context['shd_stats']['status']['total_open'], '</dd>
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+							<dt>', $txt['total_closed_tickets'], '</dt>
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+							<dd>', $context['shd_stats']['status']['total_closed'], '</dd>
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+							<dt>', $txt['total_total_tickets'], '</dt>
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+							<dd>', $context['shd_stats']['status']['total_total'], '</dd>
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+							<dt>', $txt['most_open_tickets'], '</dt>
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+							<dd>', $context['shd_stats']['most'][TICKET_STATUS_NEW][0], ' &mdash; ', date('F d, Y', $context['shd_stats']['most'][TICKET_STATUS_NEW][1]), '</dd>
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+							<dt>', $txt['most_closed_tickets'], '</dt>
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+							<dd>', $context['shd_stats']['most'][TICKET_STATUS_CLOSED][0], ' &mdash; ', date('F d, Y', $context['shd_stats']['most'][TICKET_STATUS_CLOSED][1]), '</dd>
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+						</dl>
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+						<div class="clear"></div>
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+					</div>
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+					<span class="botslice"><span></span></span>
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+				</div>
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+			</div>
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+			<div id="stats_right">
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+				<div class="windowbg2">
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+					<span class="topslice"><span></span></span>
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+					<div class="content top_row">
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+						<dl class="stats">
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+							<dt>', $txt['average_new_tickets'], ':</dt>
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+							<dd>', $context['shd_stats']['average'][TICKET_STATUS_NEW], '</dd>
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+							<dt>', $txt['average_closed_tickets'], ':</dt>
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+							<dd>', $context['shd_stats']['average'][TICKET_STATUS_CLOSED], '</dd>
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+							<dt>', $txt['average_assign_tickets'], ':</dt>
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+							<dd>', $context['shd_stats']['average'][TICKET_STATUS_PENDING_STAFF], '</dd>
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+							<dt>', $txt['total_users'], ':</dt>
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+							<dd>', $context['shd_stats']['totals'][ROLE_USER], '</dd>
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+							<dt>', $txt['total_staff'], ':</dt>
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+							<dd>', $context['shd_stats']['totals'][ROLE_STAFF], '</dd>
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+							<dt>', $txt['total_admins'], ':</dt>
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+							<dd>', $context['shd_stats']['totals'][ROLE_ADMIN], '</dd>
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+							<dt>', $txt['open_closed_ratio'], ':</dt>
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+							<dd>', $context['shd_stats']['status']['ratio'], '</dd>
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+						</dl>
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+						<div class="clear"></div>
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+					</div>
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+					<span class="botslice"><span></span></span>
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+				</div>
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+			</div>
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+		</div>
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+
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+		<div class="title_bar">
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+			<h4 class="titlebg">
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+				<span class="ie6_header floatleft">
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+					<img src="', $settings['images_url'], '/stats_posters.gif" class="icon" alt="" /> ', $txt['urgency_stats'], '
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+				</span>
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+			</h4>
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+		</div>
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+		<div class="flow_hidden">
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+			<div id="stats_left">
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+				<div class="windowbg2">
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+					<span class="topslice"><span></span></span>
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+					<div class="content top_row">
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+						<dl class="stats">';
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+
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+	foreach ($context['shd_stats']['urgency']['open'] as $type => $count)
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+		echo '
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+							<dt>', $txt['urgency_type_' . $type ], ' (', $txt['urgency_open'], ')</dt>
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+							<dd>', $count, '</dd>';
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+
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+	echo '
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+						</dl>
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+						<div class="clear"></div>
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+					</div>
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+					<span class="botslice"><span></span></span>
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+				</div>
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+			</div>
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+			<div id="stats_right">
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+				<div class="windowbg2">
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+					<span class="topslice"><span></span></span>
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+					<div class="content top_row">
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+						<dl class="stats">';
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+
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+	foreach ($context['shd_stats']['urgency']['closed'] as $type => $count)
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+		echo '
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+							<dt>', $txt['urgency_type_' . $type ], ' (', $txt['urgency_closed'], ')</dt>
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+							<dd>', $count, '</dd>';
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+
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+	echo '
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+						</dl>
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+						<div class="clear"></div>
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+					</div>
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+					<span class="botslice"><span></span></span>
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+				</div>
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+			</div>
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+		</div>
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+		<div class="cat_bar">
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+			<h3 class="catbg">
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+				<span class="ie6_header floatleft">
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+					<img src="', $settings['images_url'], '/stats_history.gif" class="icon" alt="" /> ', $txt['ticket_history'], '
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+				</span>
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+			</h3>
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+		</div>
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+		<table border="0" width="100%" cellspacing="1" cellpadding="4" class="table_grid" id="stats">
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+			<thead>
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+				<tr class="titlebg" valign="middle" align="center">
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+					<th class="first_th lefttext" width="25%">', $txt['yearly_summary'], '</th>
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+					<th width="15%">', $txt['new_tickets'], '</th>
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+					<th width="15%">', $txt['assigned_tickets'], '</th>
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+					<th width="15%">', $txt['reopen_tickets'], '</th>
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+					<th class="last_th" width="15%">', $txt['closed_tickets'], '</th>
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+				</tr>
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+			</thead>
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+			<tbody>';
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+
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+		foreach ($context['shd_stats']['history'] as $year_id => $year)
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+		{
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+			echo '
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+				<tr class="windowbg2" valign="middle" align="center" id="year_', $id, '">
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+					<th class="lefttext" width="25%">', $year_id, '</th>
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+					<th width="15%">', $year['open'], '</th>
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+					<th width="15%">', $year['assigned'], '</th>
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+					<th width="15%">', $year['reopen'], '</th>
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+					<th width="15%">', $year['resolved'], '</th>
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+				</tr>';
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+
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+			foreach ($year['child'] as $month_id => $month)
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+			{
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+				echo '
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+				<tr class="windowbg2" valign="middle" align="center" id="tr_month_', $month_id, '">
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+					<th class="stats_month">', $txt['months_titles'][$month_id], ' ', $year_id, '</th>
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+					<th width="15%">', $month['open'], '</th>
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+					<th width="15%">', $month['assigned'], '</th>
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+					<th width="15%">', $month['reopen'], '</th>
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+					<th width="15%">', $month['resolved'], '</th>
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+				</tr>';
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+
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+				foreach ($month['child'] as $day_id => $day)
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+					echo '
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+				<tr class="windowbg2" valign="middle" align="center" id="tr_day_', $year_id, '-', $month_id, '-', $day_id, '">
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+					<td class="stats_day">', $year_id, '-', $month_id, '-', $day_id, '</td>
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+					<th width="15%">', $day['open'], '</th>
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+					<th width="15%">', $day['assigned'], '</th>
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+					<th width="15%">', $day['reopen'], '</th>
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+					<th width="15%">', $day['resolved'], '</th>
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+				</tr>';
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+			}
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+		}
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+
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+		echo '
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+			</tbody>
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+		</table>';
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+}
sd_source/SimpleDesk-Admin.php
View file @ f696c44
... ... 
@@ -171,10 +171,8 @@ function shd_admin_info()
171 171 
 			'title' => $txt['shd_admin_support'],
172 172 
 		),
173 173 
 	);
174 
-	$_REQUEST['sa'] = isset($_REQUEST['sa']) && isset($subactions[$_REQUEST['sa']]) ? $_REQUEST['sa'] : 'main';
175 174
176 175 
 	$context[$context['admin_menu_name']]['tab_data'] = array(
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-		'title' => '<img src="' . $settings['images_url'] . '/admin/shd/' . $subactions[$_REQUEST['sa']]['icon'] . '" class="icon" alt="*" />' . $subactions[$_REQUEST['sa']]['title'],
178 176 
 		'description' => $txt['shd_admin_options_desc'],
179 177 
 		'tabs' => array(
180 178 
 			'main' => array(
... ... 
@@ -189,6 +187,12 @@ function shd_admin_info()
189 187 
 		),
190 188 
 	);
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190 
+	call_integration_hook('shd_hook_hdadmininfo', array(&$subactions));
191 
+	$_REQUEST['sa'] = isset($_REQUEST['sa']) && isset($subactions[$_REQUEST['sa']]) ? $_REQUEST['sa'] : 'main';
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+
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+	// Now that we have validated the subaction.
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+	$context[$context['admin_menu_name']]['tab_data']['title'] = '<img src="' . $settings['images_url'] . '/admin/shd/' . $subactions[$_REQUEST['sa']]['icon'] . '" class="icon" alt="*" />' . $subactions[$_REQUEST['sa']]['title'];
195 
+
192 196 
 	// Are we doing the main page, or leaving here?
193 197 
 	if (!empty($subactions[$_REQUEST['sa']]['function']))
194 198 
 	{
sd_source/SimpleDesk-AdminPlugins.php
View file @ f696c44
... ... 
@@ -363,6 +363,7 @@ function shd_list_hooks()
363 363 
 		'shd_hook_helpdesk', // functions to run when starting the main helpdesk (before going off to subactions)
364 364 
 		'shd_hook_hdadmin', // functions to run when starting the main SimpleDesk admin area (probably should include via _include_hdadmin)
365 365 
 		'shd_hook_hdadminopts', // functions to run when working in the SimpleDesk options submenu structure (probably should include via _include_hdadmin)
366 
+		'shd_hook_hdadmininfo', // functions to run when working in the SimpleDesk info submenu structure (probably should include via _include_hdadmin)
366 367 
 		'shd_hook_hdadminoptssrch', // functions to run when setting up admin panel search for SimpleDesk options submenu structure (probably should include via _include_hdadmin)
367 368 
 		'shd_hook_hdprofile', // functions to call when going into the helpdesk profile area
368 369 
 	);
369 370